Remortgage Case Manager in Cardiff

Ready to step up and shape the future of your Remortgage Case Management career? Join our dynamic Remortgage Team at ONP Solicitors, part of Movera, a leading provider of legal services for homeowners and lenders. ONP Solicitors is a leading and modern conveyancing firm, part of Movera, a group of home-moving brands, including Cavendish Legal Group and Conveyancing Alliance. We are on a mission to transform the moving market, for our people, partners and clients. Enabled by technology but with people at the heart of everything we do. Our conveyancing and remortgage teams offer the best possible service for our clients, reflected in our 4.8* Trustpilot rating.

What makes us great is you, so we are searching for more brilliant people, with remortgage experience and great client care skills, to be part of our team.

The Role

• Manage your personal caseload from initiation to completion, shaping the client experience and driving positive outcomes.
• Tackle complex legal aspects of the remortgage process, expanding your knowledge and sharpening your skills.
• Be part of a collaborative, high-performing group known for innovation and exceeding expectations.
• Our bonus scheme gives you the opportunity to earn £12K - £15K per annum, on top of your base salary.
• We are proud to offer a structured career path for you to build your career and grow as a person.

Key Responsibilities

• Responsibility for managing a large case load of remortgage files.
• Monitor and deliver fully against personal targets.
• Independently establish priorities and manage deadlines, ensuring that all files are progressed in a timely manner.
• Responsible for dealing with complex aspects of the remortgage transaction.
• Overall responsibility for files from opening through to completion with administrative support.
• Provide an exceptional service both to the client and to introducers and associates.
• Deal with complex enquiries.
• Recognise potential risks and resolve issues without putting the client or business at risk.
• Ensure that all allocated files are maintained in good order in compliance with Service Level Agreements (SLAs) and in accordance with regulatory and statutory requirements.
• Ensure detailed telephone notes are maintained throughout transactions and deal with emails and telephone calls in a timely manner.
• Ensure that all files are billed correctly with the appropriate fees and on completion funds are sent to the correct place.
• Provide support and coaching to Trainee Case Managers.
• Optimise the client experience through use of our conveyancing systems and technology.
• Suggest improvements to current policies and procedures.
• Comply with ONP company policy at all times.
• Any other duties as required by the business.

This will ultimately be a hybrid role, 2 days a week minimum in the office, but the first 8 weeks will be full-time in the office during the training period.

The Person

We are looking for a skilled Case Manager with preferably around 2+ years' previous experience. An enthusiastic team-player and natural self-starter able to work on own initiative. The ability to deliver a high level of customer service. Strong attention to detail and verbal and numerical skills. This is a full-time, permanent role, Monday to Friday.

What we can offer

• 23 days holiday + 2 extra religious/cultural days.
• Hybrid working.
• Your birthday off!
• Free conveyancing legal fees.
• Moving home days off.
• Volunteering days.
• Retailer discounts and frequent socials.
• Refer a friend bonuses.

Look forward to Monday mornings at Movera, we have the culture, technology and purpose to change the way you feel about your job.

At Movera, we are committed to fostering a diverse, equitable, and inclusive environment where all team members feel valued and respected. We believe that a diverse workforce brings unique perspectives and ideas that drive innovation and excellence. We welcome and encourage applications from individuals of all backgrounds, including those from underrepresented groups.

DBS and Financial Checks: Please note that as part of our commitment to maintaining a safe and trustworthy workplace, all offers of employment are subject to satisfactory completion of DBS (Disclosure and Barring Service) checks and financial background checks. These checks are conducted to ensure the safety of our employees and clients and to uphold the highest standards of integrity and compliance in our operations.