Senior Manager, Quality Management in Manchester

ONP Solicitors, part of Movera, are looking to recruit an experienced Conveyancing Team Manager to manage a team of Property Lawyers in central Stockport. We are one of the leading modern Conveyancing firms in the UK, enabled by technology, but with people at the heart of everything we do. Our mission is to create home moving experiences to be celebrated and to be a catalyst for change in our industry. If you're a career-minded individual with extensive Conveyancing and people management experience, we want to hear from you!

The role involves overseeing the day-to-day activities of the team, ensuring the smooth running of all operations, and managing all people issues. You will be a role model who motivates and develops individual team members and fosters a supportive, inclusive, and positive working environment. This is a permanent, full-time role, Monday to Friday. After an initial training period, there will be the option of home working 1 or 2 days per week depending on business requirements.

• Build a high performing team who demonstrate Movera values through coaching, mentoring and performance management.
• Demonstrate upskilling and performance improvement in the team using skills matrix as a foundation and guide for performance and salary reviews.
• Demonstrate strong leadership skills.
• Apply a high level of legal knowledge in all aspects of the role and use this to upskill the team.
• Influence ways of working to benefit the department.
• Propose, implement and engage with change initiatives feeding back to Conveyancing Team Managers and Ops Managers, cascading and embedding change into Team and Department.
• Demonstrate and evidence Movera values; be a role model and enforce the standards expected of a legal department and influence the wider team.
• Be accountable for team behaviours in line with Movera Values.
• Efficiently manage any poor performance - demonstrate and document steps undertaken.
• Work collaboratively across all teams within the department to reach shared goals and objectives.
• Respond to client/service queries or complaints at the initial stages in line with the internal complaints procedure, maintain a complete and accurate file and submit reports as required.
• Build and maintain strong relationships across the business and with third parties/introducers.
• Support Senior Operations Managers in annual Salary Review process and with annual Budget process.
• Ensure compliance with ONP company policy and procedure at all times.
• Where appropriate and as necessitated by the needs of the business, undertake tasks within the operational process.
• Post completion management within the team.
• Work to and maintain Service Level Agreements.
• Monitor system work records to ensure that all work is progressed to meet productivity targets.
• Ensure workload distribution is fair, equitable and achievable to ensure optimum team performance.
• Monitor and manage individual performance, quality and productivity levels.
• Resource planning - schedule, and manage breaks, holidays, absence and training to ensure that the team is adequately resourced at all times.
• Conduct regular one to one review meetings for all team members.
• Ensure that Personal Development Plans for all team members are in place, maintained and regularly reviewed.
• Liaise with L&D Team to ensure all team members receive ongoing coaching, training and development.
• Assist with recruitment of new team members.
• Facilitate and chair regular team meetings.

• Extensive Conveyancing experience.
• Proven track record of successfully managing a team.
• A passion for training, coaching and mentoring.
• The drive and energy to develop and motivate a high-performing team.

We aim to reward your hard work generously. You'll be greeted in our offices with great coffee, fruit and biscuits to keep you going, alongside all the benefits listed below, plus much more:

• 27 days holiday + your birthday off!
• Hybrid working (after initial training period).
• Health Cash Plan to support everyday healthcare costs.
• Buy & Sell Holiday Scheme - flex your time off by up to 5 days per year.
• Additional annual leave based on length of service, starting after 1 year.
• Free conveyancing legal fees.
• Moving home days off.
• Volunteering days.
• Retailer discounts.
• Frequent socials.
• Refer a friend bonuses.

Look forward to Monday mornings at Movera; we have the culture, technology and purpose to change the way you feel about your job. At Movera, we are committed to fostering a diverse, equitable, and inclusive environment where all team members feel valued and respected. We believe that a diverse workforce brings unique perspectives and ideas that drive innovation and excellence. We welcome and encourage applications from individuals of all backgrounds, including those from underrepresented groups.

DBS and Financial Checks: Please note that as part of our commitment to maintaining a safe and trustworthy workplace, all offers of employment are subject to satisfactory completion of DBS (Disclosure and Barring Service) checks and financial background checks. These checks are conducted to ensure the safety of our employees and clients and to uphold the highest standards of integrity and compliance in our operations.