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- Tasks: Guide clients through property transactions with outstanding customer service.
- Company: Join ONP Solicitors, a leading modern conveyancing firm transforming the moving market.
- Benefits: Enjoy 25 days holiday, hybrid working, and great office perks like coffee and snacks.
- Other info: Full-time role with a supportive culture and commitment to diversity and inclusion.
- Why this job: Be part of a passionate team with a 4.8* Trustpilot rating and opportunities for growth.
- Qualifications: Excellent communication skills and prior customer service experience are essential; training provided.
The predicted salary is between 28800 - 43200 £ per year.
Were looking for more brilliant people to join our Client Success Team, based at our state-of-the-art Stockport office.
If you have great communication skills and enjoy connecting with people, were looking for you. Were passionate about client care, and creating better moving experiences for all, reflected in our 4.8* Trustpilot rating. Well provide comprehensive training and ongoing support to enhance your skills and knowledge, with opportunities for career growth and advancement within the company.
ONP Solicitors is a leading and modern conveyancing firm, part of Movera, a group of home-moving brands, including Cavendish Legal Group and Conveyancing Alliance. Were on a mission to transform the moving market, for our people, partners and clients. Enabled by technology but with people at the heart of everything we do.
The Role
As a Client Success Specialist youll be the friendly voice guiding our clients through their property transactions. Your role is crucial in ensuring every interaction leaves a positive impression and eases any concerns our clients may have.
Key Responsibilities
Provide outstanding customer service via phone and email, assisting clients with enquiries related to their conveyancing and remortgage processes.
Educate clients on various stages of property transactions, explaining legal terms and procedures in a clear and empathetic manner.
Act as a liaison between clients and property lawyers, ensuring smooth communication and timely resolution of any issues.
Maintain accurate records of client interactions and transactions, updating databases with relevant information.
Proactively identify opportunities to improve customer satisfaction and streamline processes within the call centre.
What youll need
Excellent verbal and written communication skills, with a friendly and approachable demeanour.
Strong problem-solving abilities and the capacity to remain calm and composed under pressure.
Prior experience in customer service.
Familiarity with conveyancing processes and terminology is a plus but not required; we provide comprehensive training.
Proficient in basic computer applications and the ability to learn new software quickly.
This is a full-time, permanent role, Monday to Friday. Start times of 8:30 am or 9:00 am with a 5:00 pm finish. Please be aware that we cannot accommodate any holidays of more than a couple of days during the first 4-6 weeks to ensure you get the most out of your training.
The start date for this role is the 13th April 2026.
What we can offer
We aim to reward your hard work generously. Youll be greeted in our offices with great coffee, fruit and biscuits to keep you going, alongside all the benefits listed below, plus much more.
25 days holiday, plus your Birthday off!
Hybrid working
Free conveyancing legal fees
Moving home days off
Volunteering days
Retailer discounts and frequent socials
Refer a friend bonuses
Look forward to Monday mornings at Movera, we have the culture, technology and purpose to change the way you feel about your job.
At Movera, we are committed to fostering a diverse, equitable, and inclusive environment where all team members feel valued and respected. We believe that a diverse workforce brings unique perspectives and ideas that drive innovation and excellence. We welcome and encourage applications from individuals of all backgrounds, including those from underrepresented groups.
DBS and Financial Checks Please note that as part of our commitment to maintaining a safe and trustworthy workplace, all offers of employment are subject to satisfactory completion of DBS (Disclosure and Barring Service) checks and financial background checks. These checks are conducted to ensure the safety of our employees and clients and to uphold the highest standards of integrity and compliance in our operations.
Client Success Specialist employer: O'Neill Patient Solicitors LLP
Contact Detail:
O'Neill Patient Solicitors LLP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success Specialist
✨Tip Number 1
Familiarise yourself with the conveyancing process and terminology. Even though comprehensive training will be provided, having a basic understanding of the terms and stages involved can help you communicate more effectively with clients and demonstrate your enthusiasm for the role.
✨Tip Number 2
Showcase your communication skills during any interactions you have with us. Whether it's through a phone call or an email, make sure to convey your friendly and approachable demeanour, as this is crucial for a Client Success Specialist.
✨Tip Number 3
Research our company culture and values. Understanding what we stand for at Movera will not only help you align your answers during discussions but also show that you're genuinely interested in being part of our team.
✨Tip Number 4
Prepare examples from your previous customer service experience that highlight your problem-solving abilities and how you've handled challenging situations. This will demonstrate your capability to remain calm under pressure, which is essential for this role.
We think you need these skills to ace Client Success Specialist
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Client Success Specialist. Familiarise yourself with the key tasks mentioned in the job description, such as providing outstanding customer service and educating clients on property transactions.
Tailor Your CV: Customise your CV to highlight relevant experience in customer service and any skills that align with the job requirements. Emphasise your communication skills and problem-solving abilities, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for client care and your ability to connect with people. Use specific examples from your past experiences to demonstrate how you can contribute to the company's mission of transforming the moving market.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are important traits for a Client Success Specialist.
How to prepare for a job interview at O'Neill Patient Solicitors LLP
✨Showcase Your Communication Skills
As a Client Success Specialist, excellent communication is key. During the interview, demonstrate your ability to articulate thoughts clearly and engage in friendly conversation. Use examples from past experiences where you successfully communicated with clients or resolved issues.
✨Understand the Role and Responsibilities
Familiarise yourself with the job description and responsibilities of a Client Success Specialist. Be prepared to discuss how your skills align with the role, particularly in providing outstanding customer service and educating clients about property transactions.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle pressure. Think of specific scenarios from your previous roles where you had to resolve client issues or improve customer satisfaction, and be ready to share these stories.
✨Express Enthusiasm for Client Care
Show your passion for client care and helping others. Discuss why you believe creating positive experiences for clients is important and how you can contribute to the company's mission of transforming the moving market.