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- Tasks: Guide clients through property transactions with outstanding customer service and support.
- Company: Join Movera, a leading modern conveyancing firm with a passion for client care.
- Benefits: Enjoy 25 days holiday, hybrid working, and great perks like free legal fees and socials.
- Why this job: Make a real difference in clients' lives while developing your skills in a supportive environment.
- Qualifications: Great communication skills and a friendly attitude; customer service experience is a plus.
- Other info: Comprehensive training provided, with excellent career growth opportunities in a dynamic team.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for more brilliant people to join our Client Success Team, based at our state-of-the-art Stockport office. If you have great communication skills and enjoy connecting with people, we are looking for you. We are passionate about client care and creating better moving experiences for all, reflected in our 4.8* Trustpilot rating. We will provide comprehensive training and ongoing support to enhance your skills and knowledge, with opportunities for career growth and advancement within the company.
ONP Solicitors is a leading and modern conveyancing firm, part of Movera, a group of home-moving brands, including Cavendish Legal Group and Conveyancing Alliance. We are on a mission to transform the moving market, for our people, partners and clients, enabled by technology but with people at the heart of everything we do.
The Role
As a Client Success Specialist, you will be the friendly voice guiding our clients through their property transactions. Your role is crucial in ensuring every interaction leaves a positive impression and eases any concerns our clients may have.
Key Responsibilities
- Provide outstanding customer service via phone and email, assisting clients with enquiries related to their conveyancing and remortgage processes.
- Educate clients on various stages of property transactions, explaining legal terms and procedures in a clear and empathetic manner.
- Act as a liaison between clients and property lawyers, ensuring smooth communication and timely resolution of any issues.
- Maintain accurate records of client interactions and transactions, updating databases with relevant information.
- Proactively identify opportunities to improve customer satisfaction and streamline processes within the call centre.
What you’ll need
- Excellent verbal and written communication skills, with a friendly and approachable demeanour.
- Strong problem-solving abilities and the capacity to remain calm and composed under pressure.
- Prior experience in customer service.
- Familiarity with conveyancing processes and terminology is a plus but not required; we provide comprehensive training.
- Proficient in basic computer applications and the ability to learn new software quickly.
This is a full-time, permanent role, Monday to Friday. Start times of 8:30 am or 9:00 am with a 5:00 pm finish. Please be aware that we cannot accommodate any holidays of more than a couple of days during the first 4-6 weeks to ensure you get the most out of your training. The start date for this role is the 13th April 2026.
What we can offer
- 25 days holiday, plus your Birthday off!
- Hybrid working
- Free conveyancing legal fees
- Moving home days off
- Volunteering days
- Retailer discounts and frequent socials
- Refer a friend bonuses
Look forward to Monday mornings at Movera, we have the culture, technology and purpose to change the way you feel about your job. At Movera, we are committed to fostering a diverse, equitable, and inclusive environment where all team members feel valued and respected. We believe that a diverse workforce brings unique perspectives and ideas that drive innovation and excellence. We welcome and encourage applications from individuals of all backgrounds, including those from underrepresented groups.
DBS and Financial Checks
Please note that as part of our commitment to maintaining a safe and trustworthy workplace, all offers of employment are subject to satisfactory completion of DBS (Disclosure and Barring Service) checks and financial background checks. These checks are conducted to ensure the safety of our employees and clients and to uphold the highest standards of integrity and compliance in our operations.
Client Success Specialist employer: O'Neill Patient Solicitors LLP
Contact Detail:
O'Neill Patient Solicitors LLP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success Specialist
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Movera and ONP Solicitors. Understanding their mission and values will help you connect better during your chat and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since this role is all about connecting with clients, try role-playing common scenarios with a friend or family member. This will help you feel more confident and ready to tackle any questions that come your way.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve successfully resolved issues for customers. This will demonstrate your ability to stay calm under pressure and provide outstanding service, which is key for a Client Success Specialist.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start!
We think you need these skills to ace Client Success Specialist
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We love friendly and approachable candidates, so don’t be afraid to show us who you are. A touch of warmth in your writing can make a big difference.
Tailor Your Application: Make sure to tailor your application to the Client Success Specialist role. Highlight any relevant experience or skills that match what we’re looking for, especially your communication skills and customer service background.
Be Clear and Concise: We appreciate clarity, so keep your application straightforward and to the point. Use simple language to explain your experiences and how they relate to the role. This will help us see your potential more easily!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at O'Neill Patient Solicitors LLP
✨Know Your Stuff
Familiarise yourself with the basics of conveyancing and property transactions. Even if you haven't worked in this area before, understanding key terms and processes will show your enthusiasm and readiness to learn.
✨Show Off Your Communication Skills
As a Client Success Specialist, communication is key! Practice explaining complex ideas in simple terms. You might even want to role-play with a friend to get comfortable with how you’d explain things to clients.
✨Be Problem-Solving Savvy
Think of examples from your past experiences where you've successfully resolved issues for customers. This will demonstrate your problem-solving abilities and calmness under pressure, which are crucial for this role.
✨Emphasise Your People Skills
Highlight your ability to connect with people and create positive experiences. Share stories that showcase your friendly demeanour and how you’ve made a difference in customer interactions.
