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- Tasks: Be the go-to person for customers settling into their new homes and ensure quality standards.
- Company: Major housebuilder with a commitment to customer satisfaction and quality.
- Benefits: Competitive weekly pay, potential for contract extension, and job satisfaction from helping others.
- Why this job: Make a real difference in people's lives by ensuring their new homes are perfect.
- Qualifications: Strong communication skills and experience in the housebuilding industry.
- Other info: Opportunity to work in a dynamic environment with a focus on teamwork and customer care.
The predicted salary is between 30000 - 42000 £ per year.
We're actively seeking a Customer Care Manager for the South West region of a major housebuilder, initially for a 2 month contract with the possibility of extension. You'll be acting as the key point of contact for customers from the point they are introduced to their finished home prior to legal completion until they have settled into their new home. You will be responsible for ensuring that the homes handed over to customers meet the company's quality standards and are customer-ready within expected timeframes. Keeping customers informed on the progress of any issues they have raised and working in partnership with the Site team to resolve these as quickly as possible are key aspects to this role.
Duties include:
- Demonstrating a positive, professional approach when liaising with customers
- Understanding customers' issues and reassuring them these will be resolved quickly and effectively
- Working collaboratively with the Site and Sales team to ensure Home Quality Inspections, Home Demonstrations and Customer Aftercare events are carried out in a timely manner, relative to the customers anticipated legal completion date
- Visiting customers after they have moved in to collect their snagging list and any defects and working in collaboration with the Site team to resolve issues
- Working independently in an organized and well-planned manner to resolve issues, tasks and complaints within the required SLA
- Building relationships with subcontractors and suppliers to ensure they understand expectations of their customer commitments
Experience, Qualifications, Technical Requirements
- Able to demonstrate ability to work flexibly, efficiently and reliably
- Strong interpersonal, communication and relationship building skills
- Proven ability to work collaboratively, manage complex internal relationships and challenge appropriately
- Proven ability to remain calm, measured and resilient in challenging situations
- Proven track record of ability to manage complex customer matters
- Previous experience of working in the housebuilding industry
What's on Offer
You’ll receive a competitive day rate paid to you weekly, the reassurance of work into the New Year and the satisfaction of handing over a new home built to the highest standards to customers.
Please contact me on 07765 152254 if you would like to discuss this role or submit your CV.
Site Manager (Customer Care) employer: O'Neill & Brennan
Contact Detail:
O'Neill & Brennan Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Site Manager (Customer Care)
✨Tip Number 1
Network like a pro! Reach out to your connections in the housebuilding industry and let them know you're on the lookout for a Customer Care Manager role. You never know who might have the inside scoop on opportunities or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your customer care skills. Think of examples from your past experiences where you've successfully resolved customer issues or worked collaboratively with teams. This will show potential employers that you’re the right fit for the job!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and work culture. Check out our website for openings that match your skills and interests, and tailor your approach to each company’s unique vibe.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to remind them why you’re the perfect candidate for the Customer Care Manager position.
We think you need these skills to ace Site Manager (Customer Care)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Care Manager. Highlight your experience in the housebuilding industry and any relevant skills that show you can handle customer issues effectively.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your strong interpersonal skills and how you've successfully managed complex customer matters in the past.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've resolved customer issues quickly and effectively. This will demonstrate your ability to remain calm and organised under pressure, which is key for this position.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep track of all the amazing candidates like you!
How to prepare for a job interview at O'Neill & Brennan
✨Know the Company Inside Out
Before your interview, make sure you research the housebuilder thoroughly. Understand their values, recent projects, and customer care philosophy. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Prepare for Customer Scenarios
Think about potential customer issues you might face in this role and how you would handle them. Be ready to share specific examples from your past experience that demonstrate your problem-solving skills and ability to remain calm under pressure.
✨Showcase Your Teamwork Skills
Since collaboration with the Site and Sales teams is crucial, be prepared to discuss how you've successfully worked with others in the past. Highlight any experiences where you built strong relationships or resolved conflicts effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the company's approach to customer care or how they measure success in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
