At a Glance
- Tasks: Be the friendly face between residents and our construction team, ensuring smooth communication.
- Company: Join a leading construction contractor with a focus on community engagement.
- Benefits: Competitive pay, supportive team, and a chance to grow your skills.
- Other info: Temp to perm role with opportunities for career advancement.
- Why this job: Make a real difference in your community while working on exciting projects.
- Qualifications: Experience in customer service, especially in construction or social housing.
The predicted salary is between 31500 - 38500 £ per year.
Salary/Day Rate: £180 - £220 / day, Location: Haywards Heath
Full time – Temp to Perm
Start Date: ASAP
The Opportunity
Our client, a leading construction contractor, is looking to appoint an experienced Resident Liaison Officer to support the successful delivery of a major construction project in Haywards Heath. This is an excellent opportunity for a personable and proactive individual to become the key point of contact between the site team and residents, businesses and the wider community throughout the construction programme. Working closely with the Project Lead and Construction Manager, you'll play a vital role in keeping residents informed, managing enquiries and concerns, and ensuring a positive customer experience throughout the project.
Key Responsibilities
- Act as the main point of contact for residents, businesses and local stakeholders affected by the project.
- Build positive relationships with residents and ensure excellent customer service throughout the construction programme.
- Keep residents informed of upcoming works, access requirements and programme updates.
- Organise and attend resident meetings, drop-in sessions and community engagement events.
- Produce and distribute newsletters, letters and project communications.
- Respond promptly to resident enquiries, complaints and concerns, ensuring issues are resolved professionally and efficiently.
- Maintain accurate records of resident interactions, complaints and resolutions.
- Work closely with the site management team to minimise disruption to residents wherever possible.
- Support the project team in delivering a positive customer journey from start to completion.
- Liaise with local authorities, housing providers and community organisations where required.
- Ensure all communications reflect the company's commitment to customer satisfaction and community engagement.
About You
We're looking for someone who enjoys working with people and has previous experience in a customer-facing role within construction or social housing. You'll ideally have experience as a:
- Resident Liaison Officer (RLO)
- Tenant Liaison Officer (TLO)
- Customer Liaison Officer
- Resident Engagement Officer
- Housing Officer
- Community Liaison Officer
Experience Required
- Previous experience as a Resident Liaison Officer or similar customer-facing role within construction, social housing or planned works.
- Excellent communication and interpersonal skills.
- Experience handling resident enquiries, complaints and conflict resolution.
- Strong organisational skills with the ability to manage multiple priorities.
- Confident working alongside site teams, clients and residents.
- Professional, empathetic and customer-focused approach.
- Good IT skills, including Microsoft Office.
What's on Offer
- Competitive salary/day rate depending on experience.
- Temp to Perm opportunity.
- Supportive and collaborative project team.
- Opportunity to broaden your experience into project logistics as the scheme progresses.
Interested? If you're an experienced Resident Liaison Officer looking for your next opportunity, we'd love to hear from you.
Contact Zach Grandy-Smith
All applications will be treated in the strictest confidence. O’Neill and Brennan values diversity and promotes equality. All individuals will be treated in a fair and equal manner and in accordance with the law regardless of gender, marital status, race, religion, colour, age, disability or sexual orientation.
Resident Liaison Officer in Haywards Heath employer: O'Neill & Brennan
Join a leading construction contractor in Haywards Heath as a Resident Liaison Officer, where you will be at the forefront of community engagement during a major project. Our supportive and collaborative work culture prioritises employee growth, offering opportunities to expand your skills in project logistics while ensuring a positive experience for residents and stakeholders alike. With competitive pay and a commitment to diversity and equality, this role is perfect for those looking to make a meaningful impact in their community.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer in Haywards Heath
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like O'Neill & Brennan, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Resident Liaison Officer at O'Neill & Brennan.
We think you need these skills to ace Resident Liaison Officer in Haywards Heath
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at O'Neill & Brennan
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
