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- Tasks: Answer client calls and dispatch HVAC service with a friendly attitude.
- Company: Join a top HVAC team dedicated to professionalism and customer satisfaction.
- Benefits: Enjoy 401(k), paid time off, profit sharing, competitive salary, and health insurance.
- Other info: This is an in-person role with opportunities for training and development.
- Why this job: Make a difference by providing amazing customer experiences in a rewarding career.
- Qualifications: High school diploma, strong communication skills, and customer service experience preferred.
The predicted salary is between 24000 - 36000 £ per year.
Benefits:
- 401(k)
- Paid time off
- Profit sharing
- Competitive salary
- Health insurance
- Training & development
Join Our Team of HVAC Service Pros Today! Do you value professionalism and punctuality? Do you want to work with the best pros in the HVAC industry? If you are an individual who values a rewarding career and providing amazing customer experiences, you may be a match for our team. Professionals with Service Titan experience are highly encouraged to apply.
JOB SUMMARY: This position answers incoming client telephone calls and assists with the supervision and dispatching of all scheduled service and maintenance calls and assist with the administrative tasks as necessary.
JOB DUTIES:
- Answers incoming client telephone calls and recognises that this is where the client will form their first impression of the company.
- Good communication with the client is essential!
- Has a courteous and pleasant demeanor whether on a phone call or not.
- Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time.
- Notifies clients ahead of time without fail if the Technician is not going to arrive at their home within the scheduled time window.
MINIMUM REQUIREMENTS:
- High school diploma or equivalent required.
- Above-average verbal and telephone communication skills are essential.
- Must have good computer software skills.
- Prior customer service experience preferred.
- Service Titan experience is an added bonus!
- This is NOT a remote position.
Client Care Representative / Dispatcher in Bristol employer: Onehourpittsburghpa
Contact Detail:
Onehourpittsburghpa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Care Representative / Dispatcher in Bristol
✨Tip Number 1
First impressions matter! When you get that call for an interview, make sure to answer with a friendly tone and be ready to showcase your communication skills. Remember, they’re looking for someone who can connect with clients just like you would on the job.
✨Tip Number 2
Do your homework! Research the company and its values before your interview. This way, you can tailor your responses to show how you align with their mission of providing amazing customer experiences. Plus, it’ll help you stand out from the crowd!
✨Tip Number 3
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on demonstrating your customer service experience and how you handle challenging situations. The more comfortable you are, the better you'll perform!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds. And hey, if you haven’t already, apply through our website for a smoother process!
We think you need these skills to ace Client Care Representative / Dispatcher in Bristol
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about client interaction, make sure your application highlights your communication skills. Use clear and friendly language to reflect the courteous demeanour we value at StudySmarter.
Be Punctual and Professional: Just like in the job, your application should be submitted on time and look professional. Double-check for any typos or errors before hitting send – first impressions matter!
Tailor Your Experience: If you’ve got experience with Service Titan or similar software, shout about it! Tailor your application to showcase how your background aligns with what we’re looking for in a Client Care Representative.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Onehourpittsburghpa
✨Master the Company Greeting
Since you'll be the first point of contact for clients, practice the approved company greeting and script. Make sure you can deliver it smoothly and confidently, as this sets the tone for the entire interaction.
✨Show Off Your Communication Skills
During the interview, demonstrate your verbal communication prowess. Use clear and concise language, and don’t forget to smile – it can be heard in your voice! Share examples of how you've handled customer interactions in the past.
✨Be Punctual and Professional
Arrive on time for your interview and dress appropriately. This role values professionalism, so showing that you respect their time and standards will make a great impression.
✨Familiarise Yourself with Service Titan
If you have experience with Service Titan, be ready to discuss it! If not, do some research beforehand. Understanding how this software works can give you an edge and show your eagerness to learn.