At a Glance
- Tasks: Join our Marine Client Services team and provide top-notch technical support to clients.
- Company: Oneglobal, a forward-thinking insurance broker on a mission to refresh broking.
- Benefits: Permanent role in London with career progression and a supportive learning environment.
- Other info: Inclusive culture with opportunities for personal and professional growth.
- Why this job: Be part of a dynamic team shaping the future of global insurance.
- Qualifications: Experience in technical support, good communication skills, and attention to detail.
The predicted salary is between 30000 - 40000 £ per year.
About Us
On a mission to reinvigorate broking. Oneglobal is a commercial insurance and reinsurance broker set up with the singular focus of improving the way in which businesses around the world manage risk via insurance. We think broking needs a refresh, and that our approach builds that foundation. We have ambitious plans for the future and are looking to grow our talented team. If you would like to find out more about Oneglobal, please visit our website or LinkedIn page.
Job Purpose
We have a fantastic opportunity for an enthusiastic individual to join our growing Marine Client Services team. The team thrives in a fast‑paced, client‑facing, and dynamic environment, consistently focused on delivering outstanding client outcomes on a global scale. This is an exciting opportunity to be part of and shape Oneglobal’s growing international network of offices. The successful candidate will have experience in a similar technical support role and will be passionate about delivering proactive solutions to clients. You will provide value-added technical support to clients across Marine business and will be responsible for slip production, risk creation, premium processing and managing client and broker expectations. The role is based in our London office on a permanent basis and is an exciting opportunity to play a key role working collaboratively with our broking teams and network of global offices, enabling a great balance of personal career progression, involved in emerging market businesses and international client exposure. The role will be operating in an inclusive culture with a supportive environment to learn on the job and develop your skillset.
Key Accountabilities
- Provides global broker support to the relevant Marine broking teams, preparing renewal statistics/documentation ready for market placement.
- Trusted technical support providing timely creation and preparation of global market and client documentation, in particular slip production, wording and clauses knowledge.
- Support with drafting of client evidence of coverage to include, Debit/Credit Notes and all related documentation.
- Ensures internal paper & electronic systems, databases and workflows are maintained and updated and meet Contract Certainty and regulatory guidelines.
- Uses OGB’s Broking Systems to produce documents and accounting entries and ensure their accuracy.
- Submits Slips and LPAN’s to Bureau (XIS) for signing and will utilise London Market based portals to facilitate their role, including, but not limited to; XIS Insurance Portal and the IMR as well as Lineage.
- Assist with client liaison ensuring all global queries, data requests and resolution of queries are dealt with promptly to ensure client satisfaction.
- Develops business relationships with global markets, clients and colleagues to provide optimal service to clients.
- Ensure client service delivery is continuously reviewed to achieve optimal client satisfaction.
Skills & Knowledge
- Intermediate knowledge of the (re)insurance market in order to address client and technical issues.
- Good communication and interpersonal skills.
- Accurate and good attention to detail.
- Demonstrate a good understanding of global market dynamics and how this impacts on existing and potential clients.
- Work within agreed procedures and processes.
- Well organised and able to prioritise and multi-task, working well under pressure and to strict deadlines.
- Sound technical experience, with particular focus on account management of Marine, Hull and Machinery.
- CII qualified or working towards CII qualification.
- Team player and willing to work flexibly and assist colleagues as required.
- Intermediate Microsoft Excel knowledge is essential.
Our goal
Our clients are at the forefront of everything we do. As an employee of Oneglobal your contributions matter and drive us towards our ambitious plans for the future. We believe our open working culture will see passionate and enthusiastic people join us to grow the business together and enable us to become an employer of choice.
Our commitment
Oneglobal is committed to being an equal opportunities employer, ensuring that all employees, prospective employees and clients are treated fairly and with respect and integrity. Please let us know if you require any reasonable adjustments at any point in the application or interview process.
Client Services Account Handler/ Technician (Associate) in London employer: Oneglobal Broking
Oneglobal is an exceptional employer, dedicated to fostering a dynamic and inclusive work culture that prioritises employee growth and development. Based in London, our Marine Client Services team thrives in a fast-paced environment, offering unique opportunities for international exposure and collaboration with global markets. We are committed to supporting our employees with ongoing training and a clear path for career progression, making Oneglobal a fantastic place to build a meaningful and rewarding career in the insurance industry.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Account Handler/ Technician (Associate) in London
✨Tip Number 1
Get to know Oneglobal inside out! Check out their website and LinkedIn to understand their mission and values. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building connections can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by brushing up on your technical knowledge related to Marine insurance. Be ready to discuss how your skills can contribute to their client services team and improve client outcomes.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Client Services Account Handler/ Technician (Associate) in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about joining our Marine Client Services team and how you can contribute to our mission of refreshing broking.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience in technical support roles. We’re looking for candidates who understand the (re)insurance market, so don’t be shy about showcasing your skills in slip production and client management.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and skills are easy to spot. Remember, attention to detail is crucial in our line of work!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Oneglobal. Don’t miss out!
How to prepare for a job interview at Oneglobal Broking
✨Know Your Marine Basics
Before the interview, brush up on your knowledge of the marine insurance market. Understand key terms like slip production and premium processing, as well as the role of a Client Services Account Handler. This will show your enthusiasm and readiness to contribute from day one.
✨Showcase Your Communication Skills
Since this role involves client-facing interactions, be prepared to demonstrate your communication skills. Think of examples where you've successfully managed client expectations or resolved queries. Practising these scenarios can help you articulate your experience clearly during the interview.
✨Highlight Your Technical Know-How
Make sure to discuss your technical experience, especially with broking systems and documentation processes. If you have experience with tools like XIS Insurance Portal or Lineage, mention it! This will illustrate your capability to handle the technical aspects of the role effectively.
✨Emphasise Team Collaboration
Oneglobal values teamwork, so be ready to share examples of how you've worked collaboratively in past roles. Discuss how you’ve supported colleagues or contributed to team goals, as this will align with their inclusive culture and show that you're a team player.
