At a Glance
- Tasks: Join our Marine Client Services team to provide top-notch technical support and client solutions.
- Company: Oneglobal, a forward-thinking insurance broker on a mission to transform the industry.
- Benefits: Inclusive culture, career progression, and exposure to global clients.
- Other info: Exciting opportunities for learning and growth in a fast-paced environment.
- Why this job: Be part of a dynamic team shaping the future of broking with real impact.
- Qualifications: Experience in technical support, strong communication skills, and attention to detail.
The predicted salary is between 30000 - 40000 £ per year.
About Us
On a mission to reinvigorate broking, Oneglobal is a commercial insurance and reinsurance broker set up with the singular focus of improving the way in which businesses around the world manage risk via insurance. We think broking needs a refresh, and that our approach builds that foundation. We have ambitious plans for the future and are looking to grow our talented team. If you would like to find out more about Oneglobal, please visit our website or LinkedIn page.
Job Purpose
We have a fantastic opportunity for an enthusiastic individual to join our growing Marine Client Services team. The team thrives in a fast‑paced, client‑facing, and dynamic environment, consistently focused on delivering outstanding client outcomes on a global scale. This is an exciting opportunity to be part of and shape Oneglobal’s growing international network of offices. The successful candidate will have experience in a similar technical support role and will be passionate about delivering proactive solutions to clients. You will provide value-added technical support to clients across Marine business and will be responsible for slip production, risk creation, premium processing and managing client and broker expectations. The role is based in our London office on a permanent basis and is an exciting opportunity to play a key role working collaboratively with our broking teams and network of global offices, enabling a great balance of personal career progression, involved in emerging market businesses and international client exposure. The role will be operating in an inclusive culture with a supportive environment to learn on the job and develop your skillset.
Key Accountabilities
- Provides global broker support to the relevant Marine broking teams, preparing renewal statistics/documentation ready for market placement.
- Trusted technical support providing timely creation and preparation of global market and client documentation, in particular slip production, wording and clauses knowledge.
- Support with drafting of client evidence of coverage to include, Debit/Credit Notes and all related documentation.
- Ensures internal paper & electronic systems, databases and workflows are maintained and updated and meet Contract Certainty and regulatory guidelines.
- Uses OGB’s Broking Systems to produce documents and accounting entries and ensure their accuracy.
- Submits Slips and LPAN’s to Bureau (XIS) for signing and will utilise London Market based portals to facilitate their role, including, but not limited to; XIS Insurance Portal and the IMR as well as Lineage.
- Assist with client liaison ensuring all global queries, data requests and resolution of queries are dealt with promptly to ensure client satisfaction.
- Develops business relationships with global markets, clients and colleagues to provide optimal service to clients.
- Ensure client service delivery is continuously reviewed to achieve optimal client satisfaction.
Skills & Knowledge
- Intermediate knowledge of the (re)insurance market in order to address client and technical issues.
- Good communication and interpersonal skills.
- Accurate and good attention to detail.
- Demonstrate a good understanding of global market dynamics and how this impacts on existing and potential clients.
- Work within agreed procedures and processes.
- Well organised and able to prioritise and multi-task, working well under pressure and to strict deadlines.
- Sound technical experience, with particular focus on account management of Marine, Hull and Machinery.
- CII qualified or working towards CII qualification.
- Team player and willing to work flexibly and assist colleagues as required.
- Intermediate Microsoft Excel knowledge is essential.
Our goal
Our clients are at the forefront of everything we do. As an employee of Oneglobal your contributions matter and drive us towards our ambitious plans for the future. We believe our open working culture will see passionate and enthusiastic people join us to grow the business together and enable us to become an employer of choice.
Our commitment
Oneglobal is committed to being an equal opportunities employer, ensuring that all employees, prospective employees and clients are treated fairly and with respect and integrity. Please let us know if you require any reasonable adjustments at any point in the application or interview process.
Client Services Account Handler/ Technician (Associate) employer: Oneglobal Broking
Oneglobal is an exceptional employer that fosters a dynamic and inclusive work culture, particularly within our Marine Client Services team based in London. We prioritise employee growth through hands-on experience and collaboration with global markets, ensuring that every team member's contributions are valued as we work together towards ambitious goals. With a commitment to professional development and a supportive environment, Oneglobal offers a unique opportunity for those looking to make a meaningful impact in the insurance and reinsurance industry.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Account Handler/ Technician (Associate)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at Oneglobal. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by knowing your stuff. Research Oneglobal’s approach to broking and think about how your skills can contribute to their mission of improving risk management.
✨Tip Number 3
Show your passion for client service! Be ready to share examples of how you've gone above and beyond for clients in the past. It’s all about demonstrating that you’re the right fit for their dynamic team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Oneglobal family.
We think you need these skills to ace Client Services Account Handler/ Technician (Associate)
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about joining our Marine Client Services team and how you can contribute to our mission of improving broking.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience in technical support and client services. We love seeing how your skills align with what we’re looking for, so don’t hold back on showcasing your achievements!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free from jargon. This will help us understand your qualifications and fit for the role quickly.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it gives you a chance to explore more about Oneglobal while you’re at it!
How to prepare for a job interview at Oneglobal Broking
✨Know Your Marine Basics
Before the interview, brush up on your knowledge of the marine insurance sector. Understand key terms like slip production and premium processing, as well as the role of a Client Services Account Handler. This will show your enthusiasm and readiness to contribute from day one.
✨Showcase Your Communication Skills
Since this role involves liaising with clients and brokers, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in past roles, especially in high-pressure situations. This will demonstrate your interpersonal skills and ability to manage client expectations.
✨Demonstrate Attention to Detail
In the insurance world, accuracy is crucial. Bring examples of how you've maintained meticulous records or handled complex documentation in previous jobs. Highlighting your attention to detail will reassure them that you can handle the technical aspects of the role.
✨Ask Insightful Questions
Prepare thoughtful questions about Oneglobal's approach to client service and their plans for growth. This not only shows your interest in the company but also gives you a chance to assess if their culture aligns with your career goals. It’s a win-win!
