We have an exciting opportunity for a motivated and enthusiastic individual to join our growing Non-Marine Production Support team, with a primary focus on supporting Property business across Latin America. Operating in a fast-paced, client-focused and dynamic environment, the team is committed to delivering exceptional service and achieving outstanding outcomes for clients on a global scale.
The role will play a key part in supporting and shaping Oneglobal’s expanding international network. The successful candidate will have experience in a similar technical support role and a strong commitment to delivering proactive, value-added solutions to clients. Working closely with Non-Marine clients and internal stakeholders, with a particular focus on Latin American Property business, you will provide high-quality technical support while managing slip production, risk creation, premium processing, and broker and client expectations to ensure a seamless service experience.
The role is based in our London office on a permanent basis and is an exciting opportunity to play a key role working collaboratively with our broking teams and network of global offices, enabling a great balance of personal career progression, being involved in emerging market businesses and international client exposure.
The role will be operating in an inclusive culture with a supportive environment to learn on the job and develop your skillset.
Key Accountabilities
- Provides global broker support to the relevant Non-Marine broking teams, preparing renewal statistics/documentation ready for market placement
- Trusted technical support providing timely creation and preparation of global market and client documentation, in particular slip production, wording and clauses knowledge
- Support with drafting of client evidence of coverage to include, Debit/Credit Notes and all related documentation
- Ensures internal paper & electronic systems, databases and workflows are maintained and updated and meet Contract Certainty and regulatory guidelines
- Uses OGB’s Broking Systems to produce documents and accounting entries and ensure their accuracy
- Submits Slips and LPAN’s to Bureau (XIS) for signing and will utilise London Market based portals to facilitate their role, including, but not limited to; XIS Insurance Portal and the IMR as well as Lineage
- Assist with client liaison ensuring all global queries, data requests and resolution of queries are dealt with promptly to ensure client satisfaction
- Develops business relationships with global markets, clients and colleagues to provide optimal service to clients
- Ensure client service delivery is continuously reviewed to achieve optimal client satisfaction
Skills & Knowledge
- Intermediate knowledge of the (re)insurance market in order to address client and technical issues
- Good communication and interpersonal skills
- Accurate and good attention to detail
- Demonstrate a good understand of global market dynamics and the impact on existing and potential clients
- Work within agreed procedures and processes
- Well organised and able to prioritise and multi-task, working well under pressure and to strict deadlines
- Sound technical experience, with particular focus on account management of Property business
- Previous exposure to Latin American business is highly desirable
- Portuguese and/ or Spanish language skills would be advantageous
- CII qualified or working towards CII qualification
- Team player and willing to work flexibly and assist colleagues as required
- Intermediate Microsoft Excel knowledge is essential
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Account Handler/ Technician employer: Oneglobal Broking Ltd
Oneglobal is an exceptional employer, offering a dynamic and inclusive work culture that fosters professional growth and development. Based in London, our Operations Executive role provides the opportunity to engage with key stakeholders and contribute to meaningful projects that enhance operational efficiency and client satisfaction. We prioritise employee contributions and are committed to creating a supportive environment where passionate individuals can thrive and help shape the future of broking.
