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- Tasks: Assist Account Managers in building strong relationships with homeowners and resolving issues.
- Company: Join onefinestay, part of Accor, delivering exceptional service in luxury rentals.
- Benefits: Full-time role with opportunities for growth in a dynamic hospitality environment.
- Why this job: Be the first point of contact for homeowners and make a real impact in their experience.
- Qualifications: Team support experience, strong communication skills, and a knack for problem-solving.
- Other info: Fast-paced environment perfect for energetic individuals looking to thrive.
The predicted salary is between 28800 - 43200 £ per year.
At onefinestay, we open doors to the finest homes and villas in the most desirable destinations and deliver a one-of-a-kind service to both guests and homeowners around the world. The company launched in London in 2010 became part of Accor in 2016. With each memorable stay, we deliver a level of personal service and professional hospitality unmatched in the private rental industry.
Role purpose
You are responsible for assisting the Account Managers by building and maintaining productive partnerships with a portfolio of homeowners. You will play a key role within the supply team by working with the Property Management Team on home issues and the Operations Teams on scheduling and logistical homeowner needs. This is an account management role at heart, one that requires hands on relationship-building skills, quick thinking and the ability to consistently find win/wins for both onefinestay and the homeowner. You will be detail oriented and able to manage a varied workload which involves many different company stakeholders.
Duties and responsibilities
- Issue Resolution: Investigating homeowner reported damage post-stay and reporting damage/home issues to homeowners in-stay and post-stay.
- Updating Home Information: Proactively and reactively making sure the home information on our system is up to date and correct across the entire London portfolio.
- First Point of Contact: Being the first point of contact when homeowners get in touch, helping them to check their statements, update calendars, confirm booking dates etc.
- Property inspections: regularly checking our homes for standards and providing reports to the Account Managers.
- Support: Provide support in the wider Supply team in regards to onboarding and Supply Acquisition.
Qualifications and experience
- Experience in team support and/or administration preferred.
- Commercial awareness and negotiation skills.
- Excellent foresight, initiative and problem-solving experience.
- Mature and personal: warm, naturally sociable and outgoing. Able to build a rapport with a diverse group of sophisticated members.
- Dedicated: You have a natural ability to multitask and prioritise your workload.
- Energetic and responsive: you thrive in a fast paced environment and communicate confidently internally and externally.
Junior Account Manager employer: onefinestay
Contact Detail:
onefinestay Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Account Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at onefinestay. Building relationships can give us the inside scoop on job openings and help you stand out.
✨Tip Number 2
Prepare for interviews by researching onefinestay's values and services. We want to see your enthusiasm for the company and how you can contribute to their mission of delivering unmatched hospitality.
✨Tip Number 3
Show off your problem-solving skills! During interviews, share examples of how you've tackled challenges in previous roles. This will demonstrate your ability to handle the varied workload and issues that come with being a Junior Account Manager.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Junior Account Manager
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be a bit informal and friendly. Remember, we’re all about building relationships, so show us how you connect with others.
Tailor Your Application: Make sure to tailor your application specifically for the Junior Account Manager role. Highlight your relevant experience and skills that match the job description. We love seeing how you can contribute to our team, so make it clear why you’re the perfect fit!
Be Detail-Oriented: Since this role involves managing various tasks and stakeholders, pay attention to the details in your application. Double-check for any typos or errors, and ensure your information is accurate. A polished application shows us you’re serious about the position!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way to joining our fantastic team!
How to prepare for a job interview at onefinestay
✨Know the Company Inside Out
Before your interview, make sure you research onefinestay thoroughly. Understand their values, services, and what sets them apart in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Relationship-Building Skills
As a Junior Account Manager, you'll need to demonstrate your ability to build rapport with homeowners. Prepare examples from your past experiences where you've successfully managed relationships or resolved conflicts. This will highlight your interpersonal skills and suitability for the role.
✨Be Ready for Problem-Solving Scenarios
Expect to face hypothetical scenarios during the interview that test your problem-solving abilities. Think of situations where you've had to think on your feet or come up with creative solutions. Practising these responses will help you feel more confident when discussing your approach.
✨Demonstrate Your Multitasking Abilities
The role requires managing various tasks simultaneously. Be prepared to discuss how you prioritise your workload and handle multiple responsibilities. Sharing specific examples of how you've successfully juggled tasks in previous roles will illustrate your capability to thrive in a fast-paced environment.
