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- Tasks: Ensure smooth hotel operations and provide exceptional guest services.
- Company: Join Cycas Hospitality, a top-rated company in the hospitality industry.
- Benefits: Competitive salary, exclusive discounts, free healthcare, and continuous training.
- Why this job: Be part of a dynamic team that puts people first and creates memorable experiences.
- Qualifications: Strong communication skills and a customer-focused attitude are essential.
- Other info: Flexible shifts with opportunities for growth in a fun work environment.
The predicted salary is between 22000 - 30000 £ per year.
At Cycas Hospitality, we look for people who are dynamic, confident and ambitious; people who excel in their role and help our guests succeed too. Our focus is to put PEOPLE at the heart of everything we do. We believe in hiring the smile and training and developing talent to create genuine and caring teams who come to work to have fun.
Located in the heart of London, onefiftyfenchurch features 33 contemporary apartments designed for both short and extended stays, offering a peaceful escape from the city buzz. With iconic landmarks, top dining options and excellent transport links just moments away, it's the perfect base for both business and leisure travellers.
If you have an inner drive to love what you do – and do it well - and you strive to provide the best hotel experience so your guests can pursue their personal & professional passion, then please read on as you’re somebody we want within our team.
YOUR CORE PURPOSE WILL BE:
- To ensure the smooth and efficient running of the hotel to the satisfaction of all guests' needs.
- The night audit is completed to fulfil all audit and statistical information requirements for the hotel.
- To ensure the security of hotel guests and the hotel as a whole and to provide services for hotel guests.
- Carry out security checks at regular intervals with special emphasis on security, fire and safety.
- Check hotel guests in and out and assist with luggage when required.
- Serve food and liquor to company standards.
- Ensure all revenue is correctly charged and monies are securely kept.
- To ensure the total cash takings balance with the Opera settlements report and the receipt sheet and to complete the banking according to the correct procedure.
- Operate the hotel switchboard and deal with all internal and external calls, according to procedure.
- Order and deliver guests' newspapers and correct charging and controls.
- Action early morning calls at the time specified and to the standards laid down.
- Cleaning of areas as requested, removal of all trays from public areas, bedrooms and corridors as necessary.
- Being able to work in a pantry serving healthy drinks, alcoholic and non-alcoholic beverages.
- To have a thorough knowledge of and adherence to the law with regards to the following company regulations.
- Undertake special duties or work outside the normal daily/weekly routine but within the overall scope of the position.
WHAT YOU SHOULD BRING:
- Available to work between the hours of 07.00 hrs and 20.30 hrs (approx.).
- Working hours - This role is based on five shifts per week, including weekends, and is subject to business operational needs.
- Desire and ability to learn.
- Strong communication skills.
- Ability to organise self and multi-task.
- Flexible and adaptable.
- Attention to detail.
- Customer focused / can-do attitude.
- Understand the Hotel / Company standards, products and services.
- A good working knowledge of Opera PMS is desired.
WHAT WE OFFER:
- Great team spirit according to our slogan 'It’s not over until we get a smile'.
- EXCELLENT COMPANY BENEFITS:
- Full Time £26,000.00 per annum.
- Competitive salary and package.
- Exclusive employee discounted rate to Cycas hotels.
- Continuous paid training and development opportunities.
- Free healthcare plan.
Cycas Hospitality is a gift for any hospitality professional. Over the past 14 years we’ve created an innovative hotel management company. We have been amongst Caterer’s Top 30 Best Places to Work in Hospitality in the last consecutive 4 years. This is your opportunity to shine and be a part of something great. If you believe you have what it takes and want to be a part of our team, then we want to hear from you.
Please apply in writing by email attaching your CV along with your current salary and notice period.
All offers of employment are conditional on the receipt of two satisfactory references being obtained from the referees provided to us on your application and proof of your eligibility to work in the United Kingdom.
Guest Services Representative in London employer: onefifty fenchurch
Contact Detail:
onefifty fenchurch Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Representative in London
✨Tip Number 1
Get to know the company culture! Before your interview, check out Cycas Hospitality's values and mission. This way, you can show how your personality and work ethic align with their focus on putting people at the heart of everything they do.
✨Tip Number 2
Practice your customer service skills! As a Guest Services Representative, you'll need to shine in front of guests. Role-play common scenarios with friends or family to boost your confidence and ensure you're ready to tackle any situation that comes your way.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look polished and professional for your interview. It shows you care about the role and are ready to represent the hotel with style.
✨Tip Number 4
Apply through our website! We want to make it easy for you to join our team. By applying directly, you’ll have a better chance of standing out and getting noticed by the hiring team. Plus, it shows your enthusiasm for the role!
We think you need these skills to ace Guest Services Representative in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you connect with our values at Cycas Hospitality.
Tailor Your CV: Make sure your CV is tailored specifically for the Guest Services Representative role. Highlight relevant experience and skills that match the job description, especially your customer service skills and ability to multitask.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at onefifty fenchurch
✨Know the Company Culture
Before your interview, take some time to research Cycas Hospitality and their focus on putting people at the heart of everything they do. Understanding their values will help you align your answers with what they’re looking for in a Guest Services Representative.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve gone above and beyond for customers. Highlighting your customer-focused attitude and ability to handle various situations will demonstrate that you’re the right fit for their team.
✨Be Ready to Multi-task
Since the role involves juggling multiple responsibilities, think of scenarios where you successfully managed several tasks at once. This will show your potential employer that you can thrive in a busy environment and keep everything running smoothly.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics or how they measure success in the role. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.
