At a Glance
- Tasks: Support customers during crucial moments by guiding them through the claims process with empathy.
- Company: Join a dynamic insurance firm dedicated to protecting families and making a difference.
- Benefits: Enjoy competitive pay, career progression opportunities, and a supportive team environment.
- Other info: Exciting career pathways available for growth into underwriting or claims assessor roles.
- Why this job: Make a real impact in people's lives while developing valuable skills in customer communication.
- Qualifications: Empathy, strong communication skills, and a desire to help others are essential.
The predicted salary is between 60000 - 70000 £ per year.
Curious about a career in Protection? If you’re looking for a rewarding role where you can help protect people and their families, and support customers when they need us most, these opportunities could be for you. We have two exciting opportunities available within our Underwriting and Claims teams:
- Claims Handler – In this role, you’ll be at the forefront of one of the most important moments in a protection policy: the claim. You’ll speak directly with claimants, showing empathy and compassion as you guide them through the process. You’ll also carry out administrative duties against agreed SLAs to help ensure claims are assessed and managed as smoothly as possible. One of the most rewarding parts of the role is sharing the claims decision with claimants, often during an emotional but meaningful conversation.
These are fantastic opportunities for people who want to develop their understanding of underwriting and claims, build confidence in customer communication, and be part of a team focused on doing the right thing for our customers. For the right people, these roles also offer potential progression towards trainee underwriter or claims assessor positions, supported by our soon to launch Underwriting & Claims career pathways. These pathways are designed to help you progress through different levels of authority sign-off by achieving clear criteria, with salary increments along the way and opportunities to develop towards senior-level roles.
Interviews to commence week commencing 17th August 2026.
Protection Claims Handler - Empathetic Support employer: OneFamily
OneFamily is an exceptional employer that prioritises employee growth and collaboration, making it an ideal place for a Strategic Business Manager. With a strong focus on optimising leadership effectiveness and embracing innovative AI tools, employees are empowered to drive meaningful business performance while enjoying a supportive work culture. The opportunity for regular engagement with senior directors in the vibrant city of London further enhances the role, providing unique networking and professional development opportunities.
StudySmarter Expert Advice🤫
We think this is how you could land Protection Claims Handler - Empathetic Support
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like OneFamily). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like OneFamily. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Protection Claims Handler - Empathetic Support
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at OneFamily.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at OneFamily. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at OneFamily
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at OneFamily to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at OneFamily, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding OneFamily's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
