At a Glance
- Tasks: Lead an omni-channel call centre and drive exceptional customer service.
- Company: OneFamily, a forward-thinking company based in Brighton.
- Benefits: Competitive salary, career growth, and a chance to make a real impact.
- Why this job: Shape customer experiences and enhance business performance in a dynamic environment.
- Qualifications: Proven leadership in call centres and strong regulatory knowledge.
The predicted salary is between 50000 - 60000 £ per year.
OneFamily located in Brighton is seeking a Customer Operations Senior Manager to lead their omni-channel call centre. The role emphasizes delivering exceptional service while ensuring regulatory compliance and operational excellence.
The successful candidate will have proven leadership experience in call centres, strong understanding of regulatory frameworks, and a proactive approach to driving change and innovation. This opportunity allows for making a significant impact on customer experience and business performance.
Senior Manager, Customer Operations & Service Excellence in Brighton employer: OneFamily
OneFamily is an exceptional employer located in the vibrant city of Brighton, offering a dynamic work culture that prioritises employee well-being and professional growth. With a strong focus on innovation and customer service excellence, employees are empowered to make meaningful contributions while enjoying comprehensive benefits and opportunities for career advancement in a supportive environment.
