At a Glance
- Tasks: Provide top-notch IT support and solve tech problems for colleagues.
- Company: Join OneFamily, an award-winning financial services company with a focus on modern families.
- Benefits: Enjoy competitive salary, generous holidays, healthcare, and volunteer days.
- Other info: Flexible working options available; potential interview dates are 20th/21st July 2026.
- Why this job: Make a real impact in a collaborative IT team while learning new technologies.
- Qualifications: Two years of IT support experience and strong troubleshooting skills required.
The predicted salary is between 30000 - 40000 £ per year.
Are you a customer-focused IT professional who enjoys solving problems, improving services, and keeping business-critical technology running smoothly? We’re looking for an IT Service & Support Analyst to deliver high-quality technical support across our organisation. In this varied role, you’ll provide 1st and 2nd line support, with agreed advanced troubleshooting across desktops, laptops, mobile devices, telephony, printing, business applications and end-user IT services.
You’ll help colleagues resolve incidents and service requests, support identity and access management activity, assist with security and audit requirements, and contribute to projects, disaster recovery and continuous service improvement, working with specialist technical teams where escalation is required.
What you’ll be doing:
- Providing responsive IT support through telephone, face-to-face, Microsoft Teams, email, ticketing system and remote assistance channels.
- Managing incidents, service requests, small changes and project tasks in line with agreed SLAs.
- Supporting identity and access management processes, including starters, movers, leavers, access provisioning, permissions changes, access reviews and audit evidence.
- Investigating recurring issues, supporting root cause analysis and identifying opportunities to improve first-time fixes.
- Maintaining technical documentation, procedures and knowledgebase articles.
- Supporting technology projects, security activity, audits, risk controls, disaster recovery and business continuity testing, working with specialist teams where required.
- Working collaboratively with IT colleagues, stakeholders and third-party suppliers to deliver reliable, secure and customer-focused IT services.
What we’re looking for:
- At least two years’ experience in IT support, service desk, desktop support or identity and access management.
- Strong troubleshooting skills across Windows, Microsoft Office, hardware, software and end-user devices.
- Experience supporting identity and access management processes, including Active Directory, Microsoft Entra ID, access provisioning, access reviews and audit activity.
- Good understanding of ITSM processes, including incident, request, change, problem, knowledge and continual service improvement practices.
- Familiarity with endpoint management, service management tools, Microsoft 365 administration, mobile device management, telephony and network printing solutions, with the ability to work with specialist technical teams where escalation is required.
- A well-organised, customer-focused approach with excellent communication skills across telephone, face-to-face, Microsoft Teams and written channels, with the ability to prioritise under pressure.
This is primarily an on-site role, with some flexibility to work remotely in line with the team rota and business needs.
Desirable qualifications:
- Training or awareness in ITIL V3/4, customer service, service desk support, Microsoft 365 or basic identity and access management would be advantageous.
Why join us?
You’ll join a collaborative IT team where your technical expertise, initiative and commitment to service excellence will make a real impact. If you enjoy taking ownership, learning new technologies and helping people get the best from IT, we’d love to hear from you.
Potential Interview dates: 20th/21st July 2026
The Company: OneFamily are an award-winning financial services company, providing products and services that help modern families thrive. We believe that finance isn’t just personal. Every decision you make affects the people you care about most. That’s why we believe in creating products for modern families: the dual parents, the divorced, the single parents, the live-in grandma and the mate that your kid calls ‘Uncle’ - whatever family means to you.
Work With Us:
The Benefits:
- Competitive salaries and a generous bonus scheme
- 25 days paid holiday, plus bank holidays
- Three paid days a year to volunteer at a local charity of your choice
- Healthcare, life assurance and pension contributions
- Training, team building and management development programmes
- Enhanced maternity, paternity and adoption leave
Did you also know that OneFamily have been listed as one of the best places to work by The Sunday Times!
IT Service and Support Analyst in Brighton employer: OneFamily
OneFamily is an exceptional employer that fosters a collaborative and supportive work environment, making it an ideal place for IT professionals looking to make a meaningful impact. With competitive salaries, generous benefits including 25 days of paid holiday, and opportunities for professional growth through training and development programmes, employees are encouraged to thrive both personally and professionally. Located in a vibrant area, the company also values community engagement, offering three paid volunteer days each year, ensuring that staff can contribute positively to their local communities.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service and Support Analyst in Brighton
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what OneFamily values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges OneFamily might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at OneFamily!
✨Direct Apply to OneFamily
Let's not forget to apply directly through the OneFamily website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Service and Support Analyst in Brighton
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at OneFamily.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at OneFamily. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at OneFamily
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
