At a Glance
- Tasks: Provide top-notch customer support and improve service processes.
- Company: Join OneFamily, an award-winning financial services company focused on modern families.
- Benefits: Enjoy competitive pay, generous holidays, and volunteer days.
- Other info: Be part of a supportive team with excellent career development opportunities.
- Why this job: Make a real difference in customer experiences while growing your skills.
- Qualifications: Strong communication skills and a proactive, problem-solving mindset.
The predicted salary is between 30000 - 40000 £ per year.
We’re looking for a proactive and customer-focused Customer Service Specialist to join our team. In this role, you’ll provide technical support, handle escalations, improve processes, and help ensure excellent customer outcomes. You’ll play a key part in supporting colleagues, maintaining service standards, and driving continuous improvement across the customer service operation.
What you’ll be doing:
- Resolving customer service escalations, issues, and referrals efficiently
- Supporting colleagues with technical guidance and process queries
- Producing reports, insights, and recommendations to improve performance
- Identifying opportunities to enhance customer journeys and service delivery
- Supporting risk, compliance, and control processes across the team
- Delivering coaching and training to promote consistent knowledge and quality
What we’re looking for:
- Strong communication and influencing skills
- A proactive, flexible approach with a focus on continuous improvement
- Experience analysing customer journeys and using feedback to drive change
- Ability to manage priorities, solve problems, and make sound decisions under pressure
- A self-motivated approach with the ability to work independently
- Good understanding of regulatory requirements, customer outcomes, and operational risk
The Company:
OneFamily are an award-winning financial services company, providing products and services that help modern families thrive. We believe that finance isn’t just personal. Every decision you make affects the people you care about most. That’s why we believe in creating products for modern families: the dual parents, the divorced, the single parents, the live-in grandma and the mate that your kid calls ‘Uncle’ - whatever family means to you.
Work With Us:
The Benefits:
- Competitive salaries and a generous bonus scheme
- 25 days paid holiday, plus bank holidays
- Three paid days a year to volunteer at a local charity of your choice
- Healthcare, life assurance and pension contributions
- Training, team building and management development programmes
- Enhanced maternity, paternity and adoption leave
Did you also know that OneFamily have been listed as one of the best places to work by The Sunday Times!
Customer Service Specialist- Admin in Brighton employer: OneFamily
OneFamily is an exceptional employer that prioritises the well-being and development of its employees, offering competitive salaries, generous bonuses, and a supportive work culture. With a strong focus on continuous improvement and employee growth, you will have access to training programmes and opportunities to volunteer, all while contributing to meaningful financial services for modern families. Located in a vibrant community, OneFamily has been recognised as one of the best places to work, making it an ideal choice for those seeking a rewarding career in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Specialist- Admin in Brighton
✨Tip Number 1
Get to know the company inside out! Research OneFamily's values, products, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since strong communication is key for a Customer Service Specialist, try role-playing common customer scenarios with a friend. This will boost your confidence and prepare you for real-life situations.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully resolved issues or improved processes. Be ready to share these during interviews to demonstrate your proactive approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining us at OneFamily and ready to contribute to our mission of supporting modern families.
We think you need these skills to ace Customer Service Specialist- Admin in Brighton
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Specialist role. Highlight your relevant experience and skills that match what we're looking for, like your strong communication skills and proactive approach.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled customer service issues in the past. We want to see how you manage priorities and make sound decisions under pressure, so don’t hold back on those success stories!
Be Authentic:Let your personality shine through in your written application. We value a self-motivated approach, so share what drives you and why you're passionate about providing excellent customer service. Authenticity goes a long way!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen to join our team at StudySmarter!
How to prepare for a job interview at OneFamily
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service, especially in a technical support context. Be ready to discuss how you’ve handled escalations in the past and what strategies you used to ensure excellent outcomes for customers.
✨Showcase Your Problem-Solving Skills
Prepare examples that highlight your ability to manage priorities and solve problems under pressure. Think of specific situations where you identified opportunities for improvement and how you implemented changes to enhance customer journeys.
✨Communicate Effectively
Strong communication is key in this role. Practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to refine your influencing skills and ensure you can convey your ideas effectively.
✨Demonstrate Continuous Improvement Mindset
Be ready to discuss how you’ve used feedback to drive change in previous roles. Highlight any experience you have with analysing customer journeys and how you’ve contributed to improving processes or service delivery.
