At a Glance
- Tasks: Handle inbound calls and create outstanding customer experiences.
- Company: Join OneFamily, an award-winning financial services company.
- Benefits: Competitive salary, generous bonuses, 25 days holiday, and healthcare.
- Other info: Recognised as one of the best places to work!
- Why this job: Make a real impact by helping modern families thrive.
- Qualifications: Customer-first mindset, excellent communication, and problem-solving skills.
The predicted salary is between 12 - 15 £ per hour.
Customer Services Representative
Location: Brighton
Part-time - Inbound Calls - Problem Solving
Are you a natural listener with a knack for empathy? Join us at OneFamily, where your role is all about creating outstanding customer experiences. You’ll be the first point of contact for our customers in this part-time role, helping them navigate their concerns, servicing their accounts, and delivering fair, effective outcomes. Every call is a chance to make a difference.
What you’ll be doing:
- Handling inbound calls across a range of products
- Putting customers first and using sound judgement to find the best solutions
- Owning queries from start to finish
- Spotting opportunities to improve how we work
- Collaborating with the wider Customer Services team
What we’re looking for:
- A customer-first mindset and creative problem-solving skills
- Excellent communication and attention to detail
- Strong interpersonal skills and the ability to work independently
- Familiarity with Office 2010, Outlook, and FCA/PRA frameworks
- Previous experience in delivering exceptional customer service
Ready to make a real impact? Apply now and help us shape the future of customer care!
The Company
OneFamily are an award-winning financial services company, providing products and services that help modern families thrive. We believe that finance isn’t just personal. Every decision you make affects the people you care about most. That’s why we believe in creating products for modern families: the dual parents, the divorced, the single parents, the live-in grandma and the mate that your kid calls ‘Uncle’ - whatever family means to you.
Work With Us
The Benefits
- Competitive salaries and a generous bonus scheme
- 25 days paid holiday, plus bank holidays
- Three paid days a year to volunteer at a local charity of your choice
- Healthcare, life assurance and pension contributions
- Training, team building and management development programmes
- Enhanced maternity, paternity and adoption leave
Did you also know that OneFamily have been listed as one of the best places to work by The Sunday Times!
Customer Service Representative (Part time) in Brighton employer: OneFamily
OneFamily is an exceptional employer that prioritises employee growth and collaboration, making it an ideal place for a Strategic Business Manager. With a strong focus on optimising leadership effectiveness and embracing innovative AI tools, employees are empowered to drive meaningful business performance while enjoying a supportive work culture. The opportunity for regular engagement with senior directors in the vibrant city of London further enhances the role, providing unique networking and professional development opportunities.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative (Part time) in Brighton
✨Tip Number 1
Make sure you research OneFamily and understand their values. When you know what they stand for, you can tailor your conversations to show how you fit into their culture. This will help you connect better during interviews!
✨Tip Number 2
Practice your listening skills! As a Customer Service Representative, being a natural listener is key. Try role-playing with a friend or family member to simulate inbound calls and improve your problem-solving responses.
✨Tip Number 3
Don’t forget to showcase your empathy during interviews. Share examples of how you've helped customers in the past, focusing on how you resolved their issues and made their experience better. This will highlight your customer-first mindset!
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the OneFamily team. Good luck!
We think you need these skills to ace Customer Service Representative (Part time) in Brighton
Some tips for your application 🫡
Show Your Customer-Centric Side:When you're writing your application, make sure to highlight your customer-first mindset. Share examples of how you've put customers at the heart of your previous roles and how you’ve solved their problems creatively.
Be Clear and Concise:We love a good story, but keep it relevant! Use clear language and get straight to the point in your application. This shows us that you can communicate effectively, which is key for a Customer Service Representative.
Tailor Your Application:Don’t just send the same application everywhere. Take a moment to tailor your CV and cover letter to reflect the specific skills and experiences that match our job description. It’ll make you stand out from the crowd!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at OneFamily
✨Know the Company Inside Out
Before your interview, take some time to research OneFamily. Understand their values, products, and the unique approach they take towards customer service. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Problem-Solving Skills
Prepare specific examples from your past experiences where you've successfully resolved customer issues. Highlight your thought process and the steps you took to find a solution. This will demonstrate your ability to think on your feet and put customers first.
✨Practice Active Listening
During the interview, practice active listening by summarising what the interviewer says before responding. This shows that you value their input and are genuinely engaged in the conversation, which is crucial for a Customer Service Representative role.
✨Ask Thoughtful Questions
Prepare a few insightful questions to ask at the end of your interview. This could be about the team dynamics, training opportunities, or how success is measured in the role. It shows that you're proactive and interested in how you can contribute to the company.
