Customer Services Representative
Location: Brighton
Part-time - Inbound Calls - Problem Solving
Are you a natural listener with a knack for empathy? Join us at OneFamily, where your role is all about creating outstanding customer experiences.
You’ll be the first point of contact for our customers in this part-time role, helping them navigate their concerns, servicing their accounts, and delivering fair, effective outcomes. Every call is a chance to make a difference.
What you’ll be doing:
- Handling inbound calls across a range of products
- Putting customers first and using sound judgement to find the best solutions
- Owning queries from start to finish
- Spotting opportunities to improve how we work
- Collaborating with the wider Customer Services team
What we’re looking for:
- A customer-first mindset and creative problem-solving skills
- Excellent communication and attention to detail
- Strong interpersonal skills and the ability to work independently
- Familiarity with Office 2010, Outlook, and FCA/PRA frameworks
- Previous experience in delivering exceptional customer service
Ready to make a real impact? Apply now and help us shape the future of customer care!
The Company
OneFamily are an award-winning financial services company, providing products and services that help modern families thrive.
We believe that finance isn’t just personal. Every decision you make affects the people you care about most. That’s why we believe in creating products for modern families: the dual parents, the divorced, the single parents, the live-in grandma and the mate that your kid calls ‘Uncle’ - whatever family means to you.
Work With Us
The Benefits
Did you also know that OneFamily have been listed as one of the best places to work by The Sunday Times! Click here to find out more.
Find out more about what it’s like to work with us by clicking here.
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