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- Tasks: Help customers with their queries and provide top-notch service in a fast-paced environment.
- Company: Join OneFamily, an award-winning financial services company dedicated to modern families.
- Benefits: Engaging training programme, competitive pay, and a supportive team culture.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Great communication skills and a passion for helping others.
- Other info: Opportunity for career growth in a dynamic and inclusive workplace.
The predicted salary is between 24000 - 36000 £ per year.
We have an exciting opportunity for a Customer Service Representative to join our Call Centre team on a 6-month fixed term basis. We can teach you everything you need to know through our engaging training programme.
A successful Customer Service Representative in our Call Centre will:
- Put the customer at the heart of what you do
- Have experience in delivering excellent customer service
- Enjoy working in a fast-paced target driven workplace
- Be able to problem solve to achieve the best outcomes for customers
- Have good communication skills verbally and written
- Have the ability to work with various computer systems and take inbound calls
You will be responsible for:
- Responding accurately to inbound customer queries regarding their OneFamily products
- Taking ownership of a customer's query from start to finish, making sure it's responded to within the agreed service level
- Providing the admin team with clear and correct information to process customer requests
- Keeping up to date with any changes to products, processes and procedures, to ensure the customer is given the correct and relevant information
The Company OneFamily are an award-winning financial services company, providing products and services that help modern families thrive. We believe that finance isn't just personal. Every decision you make affects the people you care about most. That's why we believe in creating products for modern families: the dual parents, the divorced, the single parents, the living grandma and the mate that your kid calls Uncle - whatever family means to you.
Customer Service Representative in Brighton employer: OneFamily
Contact Detail:
OneFamily Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative in Brighton
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on OneFamily. Understand their products and values so you can show them you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers daily, it’s crucial to articulate your thoughts clearly. Try role-playing common customer service scenarios with a friend to boost your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully resolved issues for customers. This will demonstrate that you can handle the fast-paced environment at OneFamily.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service Representative in Brighton
Some tips for your application 🫡
Show Your Customer Focus: Make sure to highlight your experience in delivering excellent customer service. We want to see how you put the customer at the heart of what you do, so share specific examples that showcase your skills!
Keep It Clear and Concise: When writing your application, clarity is key! Use straightforward language and avoid jargon. We appreciate a well-structured application that gets straight to the point.
Demonstrate Problem-Solving Skills: We love candidates who can think on their feet! Include instances where you've successfully resolved customer issues or improved processes. This will show us you're ready for our fast-paced environment.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at OneFamily
✨Know Your Customer Service Basics
Before the interview, brush up on your customer service principles. Understand what it means to put the customer first and be ready to share examples from your past experiences where you’ve delivered excellent service.
✨Familiarise Yourself with OneFamily
Do a bit of research on OneFamily and their products. Knowing their offerings will help you answer questions more confidently and show that you're genuinely interested in the role and the company.
✨Practice Problem-Solving Scenarios
Think of common customer issues and how you would resolve them. Be prepared to discuss these scenarios during the interview, as they’ll want to see your problem-solving skills in action.
✨Show Off Your Communication Skills
Since good communication is key for this role, practice articulating your thoughts clearly. You might even want to do a mock interview with a friend to get comfortable with speaking about your experiences and answering questions.