At a Glance
- Tasks: Train and develop teams to deliver outstanding customer experiences.
- Company: Join OneFamily, an award-winning financial services company focused on modern families.
- Benefits: Enjoy competitive salary, generous holidays, and volunteer days.
- Other info: Recognised as one of the best places to work by The Sunday Times.
- Why this job: Make a real impact by shaping confident, customer-focused teams.
- Qualifications: Strong coaching skills and experience in regulated customer environments.
The predicted salary is between 30000 - 40000 £ per year.
Are you passionate about developing people and creating outstanding customer experiences? We’re looking for a Customer Experience Trainer to help shape confident, capable and customer-focused teams through high-quality training, coaching and quality assurance. In this varied role, you’ll work across onboarding, ongoing development and performance coaching to ensure our colleagues deliver compliant, empathetic and consistent service that reflects our values and supports great customer outcomes.
- Design and deliver engaging onboarding and refresher training across customer operations teams.
- Monitor customer interactions and administration processes, providing clear feedback and insight to improve quality and compliance.
- Create impactful learning materials, workshops and blended learning solutions for different learning styles.
- Use trend analysis and quality reviews to identify risks, highlight opportunities and recommend continuous improvement.
What we’re looking for: You’ll bring strong coaching and facilitation skills, experience in quality monitoring or training within a regulated customer environment, and the ability to turn complex information into practical, engaging learning. A sharp eye for detail, excellent communication skills, and strong knowledge of FCA and HMRC requirements will help you succeed in this role. If you’re ready to make a real impact by developing people, raising standards and improving customer journeys, we’d love to hear from you.
The Company: OneFamily are an award-winning financial services company, providing products and services that help modern families thrive. We believe that finance isn’t just personal. Every decision you make affects the people you care about most. That’s why we believe in creating products for modern families: the dual parents, the divorced, the single parents, the live-in grandma and the mate that your kid calls ‘Uncle’ - whatever family means to you.
Work With Us: The Benefits:
- Competitive salaries and a generous bonus scheme
- 25 days paid holiday, plus bank holidays
- Three paid days a year to volunteer at a local charity of your choice
- Healthcare, life assurance and pension contributions
- Training, team building and management development programmes
- Enhanced maternity, paternity and adoption leave
Did you also know that OneFamily have been listed as one of the best places to work by The Sunday Times!
Customer Experience Trainer in Brighton employer: OneFamily
OneFamily is an exceptional employer that prioritises the development of its people and the creation of outstanding customer experiences. With a strong focus on training, coaching, and continuous improvement, employees benefit from competitive salaries, generous holiday allowances, and opportunities for personal growth within a supportive and inclusive work culture. Located in a vibrant community, OneFamily not only champions modern family values but also encourages staff to engage with local charities, making it a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Trainer in Brighton
✨Tip Number 1
Network like a pro! Reach out to current employees at OneFamily on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Customer Experience Trainer role.
✨Tip Number 2
Prepare for the interview by practising common questions related to training and customer experience. We recommend using the STAR method to structure your answers, showcasing your skills in coaching and quality monitoring.
✨Tip Number 3
Show off your creativity! When discussing your training methods, share examples of engaging materials or workshops you've created. This will demonstrate your ability to turn complex information into practical learning.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the OneFamily team.
We think you need these skills to ace Customer Experience Trainer in Brighton
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in training and customer service. We want to see how your skills align with our values and the role of a Customer Experience Trainer.
Showcase Your Coaching Skills:Use specific examples to demonstrate your coaching and facilitation skills. We love seeing how you've helped others develop and improve their performance in previous roles.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured applications that make it easy for us to see your qualifications and enthusiasm for the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. We can’t wait to hear from you!
How to prepare for a job interview at OneFamily
✨Know Your Stuff
Make sure you’re well-versed in the FCA and HMRC requirements. Brush up on the latest regulations and be ready to discuss how they impact customer service. This shows you’re not just a trainer, but someone who understands the bigger picture.
✨Showcase Your Coaching Skills
Prepare examples of your coaching and facilitation experiences. Think about specific situations where you’ve turned complex information into engaging training. Be ready to share how you’ve helped teams improve their performance and customer interactions.
✨Engage with Their Values
Familiarise yourself with OneFamily’s values and mission. During the interview, relate your answers back to how you can help shape a customer-focused team that aligns with these values. This will demonstrate your commitment to their culture.
✨Bring Learning Materials
If possible, bring samples of impactful learning materials or workshops you’ve created. This not only showcases your creativity but also gives the interviewers a tangible sense of your training style and effectiveness.
