At a Glance
- Tasks: Lead and grow a high-performing team to deliver seamless homebuying experiences.
- Company: Join OneDome, a top fintech company transforming the housing market.
- Benefits: Competitive salary, career growth, and a dynamic work environment.
- Other info: Be part of a rapidly growing team with excellent opportunities for advancement.
- Why this job: Make a real impact in the fast-paced world of property and fintech.
- Qualifications: Experience in customer operations and strong leadership skills required.
The predicted salary is between 65250 - 79750 £ per year.
- Head of Sales Progression
- Company: One Dome Group
- About One Dome
One Dome is a rapidly growing housing and fintech platform transforming the way people buy homes.
We are ranked 6th fastest growing tech company in the UK by the Sunday Times and 4th fastest growing fintech company by Deloitte.
Our ecosystem brings together mortgage brokerage, conveyancing, insurance and financial services into a single digital experience.
Our flagship Home Buyer Service combines mortgage and legal work with a dedicated Property Moving Assistant (PMA) who guides customers through their home purchase from start to finish.
As One Dome continues to scale, we are looking for an exceptional Head of Property Moving Assistants to lead and grow this critical function.
Role Overview
The Head of Sales Progression is responsible for leading the team that delivers One Dome's Home Buyer Service.
The PMA team acts as the central coordinator of the homebuying journey, guiding clients from mortgage approval through to completion while ensuring a seamless customer experience and introducing relevant services across the One Dome ecosystem.
This role combines operations leadership, customer experience ownership and commercial performance management.
The successful candidate will build and manage a high-performing team focused on transaction success, client satisfaction and ecosystem revenue growth.
Key Responsibilities
- Lead and scale the PMA Team
- Build and lead a high-performing team of Property Moving Assistants
- Recruit, train and develop PMA staff
- Establish clear performance standards and KPIs
- Create a culture focused on accountability, speed and customer outcomes
- Manage team capacity and workload planning as the business grows
- Own the Home Buyer Service Delivery
- Oversee the end-to-end delivery of the Home Buyer Service
- Ensure clients receive a seamless and stress-free homebuying experience
- Maintain high service standards across all transactions
- Identify operational inefficiencies and continuously improve processes
- Improve Transaction Performance
- Completion rates
- Time from offer to completion
- Fall-through reduction
- Client engagement throughout the transaction
Work closely with brokers, conveyancers and third-party partners to ensure transactions progress smoothly.
Drive Ecosystem Revenue
The PMA team sits at the centre of the customer journey and plays a key role in introducing clients to services across the One Dome ecosystem, including:
- Property surveys
- Insurance products
- Financial planning
The Head of Sales Progression will ensure the team introduces these services in a customer-focused and relevant way.
- Operational Excellence
- Design scalable operational processes for managing transactions
- Implement best practices across the PMA team
- Monitor performance using data and operational dashboards
- Continuously improve service efficiency and quality
- Technology & Platform Collaboration
- Deal Room transaction platform
- CRM workflows
- Automation and AI tools
- Customer communication systems
- Key Performance Metrics
- Transaction completion rates
- Average time to completion
- Customer satisfaction (NPS)
- Revenue per Home Buyer client
- Cross-sell conversion across ecosystem services
- PMA productivity and performance
- Candidate Profile
- Experience leading customer operations or case management teams in a strong sales organisation
- Background in property, mortgages, conveyancing or financial services
- Strong operational, sales and organisational skills
- Proven ability to build and manage high-performing teams
- Data-driven approach to performance management
- Strong communication and leadership skills
- Personal Attributes
- Customer-obsessed mindset
- Highly organised and detail-oriented
- Strong problem-solving skills
- Ability to operate in a fast-growing company
- Commercial awareness and results orientation
- #J-18808-Ljbffr
Head of Sales Progression | London, UK employer: OneDome
OneDome is an excellent employer that fosters a dynamic and supportive work culture, offering hybrid working arrangements that promote work-life balance. Employees benefit from ongoing professional development opportunities and are encouraged to contribute to innovative solutions in the property technology sector. With a focus on exceptional customer service, team members enjoy a collaborative environment where their contributions directly impact the home-moving experience.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Sales Progression | London, UK
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Head of Sales Progression | London, UK at OneDome, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including OneDome. Tailor your message to explain why you’re drawn to them and how you can contribute as a Head of Sales Progression | London, UK. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Head of Sales Progression | London, UK
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for OneDome:When writing your cover letter, make sure to tailor your message specifically for OneDome. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at OneDome
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show OneDome that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show OneDome that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with OneDome’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
