At a Glance
- Tasks: Lead and grow a team of Property Moving Assistants to enhance the homebuying experience.
- Company: Join OneDome, a top fintech company transforming the housing market.
- Benefits: Competitive salary, career growth, and a dynamic work environment.
- Other info: Be part of a rapidly growing team with excellent opportunities for advancement.
- Why this job: Make a real impact in the fast-paced world of property and fintech.
- Qualifications: Experience in customer operations and strong leadership skills required.
The predicted salary is between 60000 - 80000 £ per year.
Location: London / Southampton (office based).
Company: OneDome Group
About OneDome
OneDome is a rapidly growing housing and fintech platform transforming the way people buy homes. We are ranked 6th fastest growing tech company in the UK by the Sunday Times and 4th fastest growing fintech company by Deloitte. Our ecosystem brings together mortgage brokerage, conveyancing, insurance and financial services into a single digital experience. Our flagship HomeBuyer Service combines mortgage and legal work with a dedicated Property Moving Assistant (PMA) who guides customers through their home purchase from start to finish.
As OneDome continues to scale, we are looking for an exceptional Head of Property Moving Assistants to lead and grow this critical function.
Role Overview
The Head of Property Moving Assistants is responsible for leading the team that delivers OneDome’s HomeBuyer Service. The PMA team acts as the central coordinator of the homebuying journey, guiding clients from mortgage approval through to completion while ensuring a seamless customer experience and introducing relevant services across the OneDome ecosystem. This role combines operations leadership, customer experience ownership and commercial performance management. The successful candidate will build and manage a high-performing team focused on transaction success, client satisfaction and ecosystem revenue growth.
Key Responsibilities
- Lead and scale the PMA Team
- Build and lead a high-performing team of Property Moving Assistants
- Recruit, train and develop PMA staff
- Establish clear performance standards and KPIs
- Create a culture focused on accountability, speed and customer outcomes
- Manage team capacity and workload planning as the business grows
Own the HomeBuyer Service Delivery
- Oversee the end-to-end delivery of the HomeBuyer Service
- Ensure clients receive a seamless and stress-free homebuying experience
- Maintain high service standards across all transactions
- Identify operational inefficiencies and continuously improve processes
Improve Transaction Performance
- Completion rates
- Time from offer to completion
- Fall-through reduction
- Client engagement throughout the transaction
Work closely with brokers, conveyancers and third-party partners to ensure transactions progress smoothly.
Drive Ecosystem Revenue
The PMA team sits at the centre of the customer journey and plays a key role in introducing clients to services across the OneDome ecosystem, including:
- Property surveys
- Insurance products
- Financial planning
The Head of Property Moving Assistants will ensure the team introduces these services in a customer-focused and relevant way.
Operational Excellence
- Design scalable operational processes for managing transactions
- Implement best practices across the PMA team
- Monitor performance using data and operational dashboards
- Continuously improve service efficiency and quality
Technology & Platform Collaboration
Work closely with the product and technology teams to enhance the tools used by the PMA team, including:
- DealRoom transaction platform
- CRM workflows
- Automation and AI tools
- Customer communication systems
Key Performance Metrics
- Transaction completion rates
- Average time to completion
- Customer satisfaction (NPS)
- Revenue per HomeBuyer client
- Cross-sell conversion across ecosystem services
- PMA productivity and performance
Candidate Profile
The ideal candidate will have:
- Experience leading customer operations or case management teams in a strong sales organisation
- Background in property, mortgages, conveyancing or financial services
- Strong operational, sales and organisational skills
- Proven ability to build and manage high-performing teams
- Data-driven approach to performance management
- Strong communication and leadership skills
Personal Attributes
- Customer-obsessed mindset
- Highly organised and detail-oriented
- Strong problem-solving skills
- Ability to operate in a fast-growing company
- Commercial awareness and results orientation
Head of Sales Progression employer: OneDome
OneDome is an excellent employer that fosters a dynamic and supportive work culture, offering hybrid working arrangements that promote work-life balance. Employees benefit from ongoing professional development opportunities and are encouraged to contribute to innovative solutions in the property technology sector. With a focus on exceptional customer service, team members enjoy a collaborative environment where their contributions directly impact the home-moving experience.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Sales Progression
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services, especially how they relate to the role of Head of Property Moving Assistants. This will help you tailor your answers and show you're genuinely interested.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online resources to get comfortable with common questions. Focus on showcasing your leadership skills and experience in customer operations, as these are key for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on being part of the OneDome team. Let’s make it happen!
We think you need these skills to ace Head of Sales Progression
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Head of Sales Progression role. Highlight your experience in leading customer operations and managing teams, especially in property or financial services. We want to see how your skills align with our mission at OneDome!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about transforming the homebuying experience. Share specific examples of how you've improved customer satisfaction or driven sales in previous roles.
Showcase Your Leadership Skills:In your application, emphasise your leadership experience. We’re looking for someone who can build and manage high-performing teams, so share any relevant achievements that demonstrate your ability to inspire and motivate others.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it shows you’re keen on joining the OneDome team!
How to prepare for a job interview at OneDome
✨Know the Company Inside Out
Before your interview, make sure you research OneDome thoroughly. Understand their services, values, and recent achievements. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Leadership Skills
As a Head of Sales Progression, you'll need to demonstrate your ability to lead and develop teams. Prepare examples from your past experiences where you've successfully built high-performing teams or improved customer service delivery.
✨Be Data-Driven
OneDome values a data-driven approach, so be ready to discuss how you've used data to improve performance in previous roles. Bring specific metrics or KPIs that highlight your success in driving results.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare insightful questions about the PMA team’s current challenges or how they measure success. This shows you're thinking critically about the role and how you can contribute to their goals.
