At a Glance
- Tasks: Lead the evolution of our CRM platform and enhance customer experiences.
- Company: Join OneDome, a fast-growing fintech revolutionising home ownership.
- Benefits: Flexible working, competitive salary, and the chance to shape a critical platform.
- Other info: Collaborative culture with opportunities for professional growth.
- Why this job: Make a real impact in a dynamic environment with cutting-edge technology.
- Qualifications: 7-12 years in product management, strong Microsoft Dynamics experience required.
The predicted salary is between 60000 - 80000 £ per year.
Location: United Kingdom (Hybrid or Remote)
About the Role
We are seeking an experienced CRM Product Manager to own and evolve our customer relationship management platform and associated integrations. This role will drive the CRM product roadmap, partner closely with engineering and business stakeholders, and deliver solutions that improve customer experience and operational efficiency. The ideal candidate will have strong experience with Microsoft Dynamics and a background in highly regulated, customer-centric sectors such as fintech, proptech, mortgage technology or financial services.
Key Responsibilities
- Define and execute the CRM product strategy and roadmap.
- Gather requirements from business stakeholders and translate them into clear product specifications.
- Manage the development and enhancement of Microsoft Dynamics capabilities and integrations.
- Prioritise features and initiatives based on business value and customer outcomes.
- Work closely with engineering, operations, sales, marketing and customer service teams.
- Analyse user behaviour and product performance to drive continuous improvement.
- Ensure CRM processes and data support regulatory and operational requirements.
- Manage relationships with third-party vendors and technology partners.
Essential Requirements
- 7–12 years of professional experience, including at least 4–6 years in Product Management roles.
- Significant hands-on experience with Microsoft Dynamics CRM / Dynamics 365.
- Proven track record of owning product roadmaps and delivering successful digital products.
- Experience working with agile delivery teams.
- Strong stakeholder management and communication skills.
- Analytical mindset with the ability to make data-driven decisions.
- Bachelor's degree from a leading university, ideally in a STEM discipline (Computer Science, Engineering, Mathematics, Physics or similar).
Highly Desirable
- Experience with Acre CRM.
- Experience with One Mortgage System (OMS).
- Experience within fintech, proptech, mortgage technology, lending or other regulated digital businesses.
- Familiarity with APIs, integrations and customer data platforms.
- Experience with workflow automation and CRM reporting tools.
Personal Attributes
- Customer-focused and commercially minded.
- Comfortable operating in a fast-paced environment.
- Strong problem-solving and prioritisation skills.
- Collaborative and able to influence across technical and non-technical teams.
Package
- Flexible working arrangements.
- Opportunity to shape and scale a critical platform within a growing business.
About OneDome
OneDome is a UK-based housing and fintech technology platform building an AI-powered platform to simplify life’s biggest financial decisions — from buying a first home to building and protecting long-term wealth. The platform brings together property discovery, mortgage origination, legal and transaction services, insurance, and financial planning into a single, end-to-end digital experience. OneDome’s flagship HomeBuyer Service reimagines home ownership as a retail-style product, bundling everything required to purchase a home into one transparent, fixed-price offering. Beyond home purchases, the platform supports customers across the full lifecycle of home ownership and personal finance. OneDome operates at scale, working with a nationwide network of over 500 mortgage brokers and arranging approximately $1.4 billion in mortgage volume per month, positioning the company among the largest housing and mortgage platforms in the UK. The company is profitable and has been recognised for rapid, capital-efficient growth, including being ranked the 4th fastest-growing fintech and 17th fastest-growing technology company by the Deloitte Fast 50 in 2025, and the 6th fastest-growing tech company by the Sunday Times Tech 100 in 2026. Backed by Channel 4 Ventures and family offices across the UK, Saudi Arabia, the United States, and Australia, OneDome is building the next generation housing and fintech super-platform, replacing fragmented, manual processes with a modern, data-driven, AI-enabled consumer experience.
CRM Project Manager employer: OneDome
OneDome is an exceptional employer, offering a dynamic work culture that prioritises flexibility and innovation in the fintech sector. With opportunities for professional growth and the chance to shape a critical platform within a rapidly expanding business, employees are empowered to make impactful contributions while enjoying a collaborative environment. The hybrid or remote working options further enhance work-life balance, making OneDome an attractive choice for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land CRM Project Manager
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like OneDome. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace CRM Project Manager
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to OneDome.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on OneDome's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at OneDome
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with OneDome.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at OneDome will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former OneDome employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
