At a Glance
- Tasks: Review cases to ensure top-notch advice and compliance with regulations.
- Company: Join a dynamic compliance team in a hybrid working environment.
- Benefits: Flexible working, training opportunities, and a focus on personal development.
- Other info: Collaborative culture with opportunities for career growth.
- Why this job: Make a real difference in customer outcomes while building valuable skills.
- Qualifications: Good education; CeMap training provided if needed.
The predicted salary is between 30000 - 40000 € per year.
Dept: Compliance
Reporting to: Case Checking Supervisor
Hours of work: 37 hours per week
Location: Hybrid working model, 2 days per week in our Bournemouth office. Potential full-time remote working may also be considered for applicants depending on experience.
Overall Responsibility: To provide a quality review service ensuring that "best advice" and "best practice" are adopted across the network, minimising customer and network risk. Working as part of a team, the role entails checking cases that our advisers submit, in order to ensure that 'best advice' is being given to their clients and that the FCA's Consumer Duty principles are being applied. The checking of cases will ensure a compliant sales process is being demonstrated and recorded within our internal system. This will contribute to ensuring that a positive customer culture is embedded across the organisation. Your primary responsibility will be to verify the standards of advice given and to clearly report the findings to all relevant parties; detailing remedial action where appropriate and duly monitoring the progress of any such actions. You will have the opportunity to assist with training needs, act as a point of reference for the business, and produce management information for senior management. You will build positive relationships with advisers through regular contact and feedback. In order to support a positive customer-focused culture, you will also be encouraged to maintain your personal development and continue to progress with industry qualifications.
Key Responsibilities include:
- Check cases to ensure the best outcomes for customers and that documentation meets FCA and Mortgage Intelligence requirements, ensuring a positive customer culture.
- Assessment of Mortgage, Protection & General Insurance cases against regulatory and in-house standards set out by the Compliance team.
- Provide feedback to advisers regarding cases checked, ensuring that positive relationships are both built and maintained.
- Provide feedback to field staff to assist as part of their overall monitoring of advisers.
- Reporting results of assessments and monitoring responses.
- Analysis of results to identify trends, areas of development, and potential risks.
- Play a key role in contributing to the network's Consumer Duty obligations, considering these obligations in all actions and decisions that are taken.
- Carry out ad hoc tasks as may be delegated to you by your line manager as required by the business.
Qualifications
Essential: Good standard of general education.
Desirable: CeMap, or equivalent qualification (if not currently held, training will be provided with a requirement that the full CeMap qualification must be completed within 12 months of completing probation).
Experience/knowledge: Experience in the regulated mortgage and/or protection environment.
Skills:
- Strong IT skills.
- Excellent written & verbal communication skills.
- High level of accuracy & attention to detail.
- Ability to work as part of a team.
- Ability to analyse data to identify trends.
- Good administrative and organisational skills.
- Good telephone manner.
- Ability to work under pressure.
- Good time management skills.
Personal Attributes:
- Professional approach and appearance.
- Commitment to personal development.
- Customer-focused outlook.
Case Checker employer: OneDome
Join a dynamic team in Bournemouth where your role as a Case Checker will not only ensure compliance but also foster a culture of excellence and customer focus. With a hybrid working model, you’ll enjoy the flexibility of remote work while benefiting from ongoing training and development opportunities to enhance your career. Our supportive work environment encourages collaboration and personal growth, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Case Checker
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working in compliance or case checking. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by brushing up on FCA regulations and best practices in the mortgage and protection sectors. We want you to show off your knowledge and passion for ensuring the best outcomes for customers!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can keep you fresh in their minds and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit.
✨Tip Number 4
Apply through our website for the best chance of landing that Case Checker role. We love seeing applications directly from candidates who are keen to join our team and contribute to a positive customer culture!
We think you need these skills to ace Case Checker
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Case Checker role. Highlight your experience in compliance and any relevant qualifications like CeMap. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about ensuring 'best advice' and how you can contribute to our positive customer culture. Keep it engaging and personal.
Showcase Your Attention to Detail:As a Case Checker, accuracy is key. In your application, provide examples of how you've demonstrated high attention to detail in previous roles. This will show us you're the right fit for the job!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep track of it. Plus, you’ll get all the latest updates from us!
How to prepare for a job interview at OneDome
✨Know Your Stuff
Make sure you brush up on the FCA's Consumer Duty principles and the compliance standards relevant to the role. Being able to discuss these in detail will show that you're serious about providing 'best advice' and understand the importance of compliance in the mortgage and protection environment.
✨Showcase Your Communication Skills
Since the role involves providing feedback to advisers and building positive relationships, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in past roles, especially in situations where you had to give constructive feedback.
✨Demonstrate Attention to Detail
As a Case Checker, accuracy is key. Bring along examples of your work that highlight your attention to detail, whether it’s reports you’ve prepared or cases you’ve checked. Be ready to discuss how you ensure quality in your work.
✨Ask Insightful Questions
Prepare some thoughtful questions about the team dynamics, training opportunities, and how success is measured in the role. This not only shows your interest but also helps you gauge if the company culture aligns with your values, especially regarding customer focus and personal development.
