At a Glance
- Tasks: Manage property transactions and ensure a smooth home-moving journey for clients.
- Company: Join OneDome, a leading UK housing and fintech platform revolutionising home ownership.
- Benefits: Enjoy a competitive salary, performance bonuses, and hybrid working with no weekends.
- Other info: Fast-paced environment with opportunities for growth in a dynamic tech company.
- Why this job: Be part of an innovative team transforming the home-moving industry and enhancing customer experiences.
- Qualifications: Passion for customer service, strong communication skills, and ability to manage multiple priorities.
The predicted salary is between 30000 - 40000 £ per year.
Location: Cardiff, Whiteley or Bournemouth (Hybrid Working)
Salary: Competitive Basic Salary + Bonus
Hours: Monday to Friday working hours
About OneDome
OneDome is a UK-based housing and fintech technology platform building an AI-powered platform to simplify life’s biggest financial decisions — from buying a first home to building and protecting long-term wealth. The platform brings together property discovery, mortgage origination, legal and transaction services, insurance, and financial planning into a single, end-to-end digital experience.
The Role
As a Property Moving Assistant, you'll become the central point of contact throughout the home moving journey, managing property transactions from offer agreed through to completion. Working closely with buyers, sellers, estate agents, mortgage advisers and conveyancers, you'll proactively manage every stage of the transaction, keeping all parties informed while identifying and resolving any issues that could delay completion. This is a fast-paced role where no two days are the same. You'll thrive if you enjoy building relationships, solving problems and delivering an exceptional customer experience.
Key Responsibilities
- Manage a pipeline of property transactions from offer through to completion.
- Build strong relationships with buyers, sellers, estate agents, conveyancers, mortgage advisers and other key stakeholders.
- Keep clients fully informed throughout their home-moving journey.
- Proactively identify and resolve issues that could delay transactions.
- Liaise with internal departments to ensure a smooth customer experience.
- Maintain accurate records and update internal systems.
- Deliver outstanding customer service at every stage of the process.
- Promote and introduce customers to OneDome's HomeBuyer Service and other relevant products where appropriate.
About You
We're looking for someone who is:
- Passionate about delivering exceptional customer service.
- Highly organised with excellent attention to detail.
- Able to manage multiple cases and priorities simultaneously.
- A confident communicator with excellent verbal and written communication skills.
- Proactive, resilient and solution-focused.
- Comfortable working in a fast-paced environment where priorities can change quickly.
- A real team player who enjoys building strong relationships.
Experience We'd Love to See
- Estate agency or sales progression experience.
- Property, mortgage or conveyancing industry experience.
- Customer service or account management experience.
- Sales experience in a target-driven environment.
- Experience managing multiple customer cases or projects.
What We Offer
- Competitive basic salary.
- Performance-related bonus.
- Hybrid working.
- Monday to Friday working hours – no weekends.
- The opportunity to be part of one of the UK's most innovative property technology businesses.
If you're looking to join a business that is changing the home-moving industry and want to play a key role in delivering an outstanding customer experience, we'd love to hear from you.
Property Moving Assistant in Cardiff employer: OneDome
OneDome is an excellent employer that fosters a dynamic and supportive work culture, offering hybrid working arrangements that promote work-life balance. Employees benefit from ongoing professional development opportunities and are encouraged to contribute to innovative solutions in the property technology sector. With a focus on exceptional customer service, team members enjoy a collaborative environment where their contributions directly impact the home-moving experience.
