At a Glance
- Tasks: Manage property transactions and ensure a smooth home-moving journey for clients.
- Company: Join OneDome, a leading UK housing and fintech platform revolutionising home ownership.
- Benefits: Enjoy a competitive salary, performance bonuses, and hybrid working with no weekends.
- Other info: Fast-paced environment with opportunities for growth in a dynamic tech company.
- Why this job: Be part of an innovative team transforming the home-moving industry and enhancing customer experiences.
- Qualifications: Passion for customer service, strong communication skills, and ability to manage multiple priorities.
The predicted salary is between 30000 - 40000 £ per year.
Location: Cardiff, Whiteley or Bournemouth (Hybrid Working)
Salary: Competitive Basic Salary + Bonus
Hours: Monday to Friday working hours
About OneDome
OneDome is a UK-based housing and fintech technology platform building an AI-powered platform to simplify life’s biggest financial decisions — from buying a first home to building and protecting long-term wealth. The platform brings together property discovery, mortgage origination, legal and transaction services, insurance, and financial planning into a single, end-to-end digital experience.
The Role
As a Property Moving Assistant, you'll become the central point of contact throughout the home moving journey, managing property transactions from offer agreed through to completion. Working closely with buyers, sellers, estate agents, mortgage advisers and conveyancers, you'll proactively manage every stage of the transaction, keeping all parties informed while identifying and resolving any issues that could delay completion. This is a fast-paced role where no two days are the same. You'll thrive if you enjoy building relationships, solving problems and delivering an exceptional customer experience.
Key Responsibilities
- Manage a pipeline of property transactions from offer through to completion.
- Build strong relationships with buyers, sellers, estate agents, conveyancers, mortgage advisers and other key stakeholders.
- Keep clients fully informed throughout their home-moving journey.
- Proactively identify and resolve issues that could delay transactions.
- Liaise with internal departments to ensure a smooth customer experience.
- Maintain accurate records and update internal systems.
- Deliver outstanding customer service at every stage of the process.
- Promote and introduce customers to OneDome's HomeBuyer Service and other relevant products where appropriate.
About You
We're looking for someone who is:
- Passionate about delivering exceptional customer service.
- Highly organised with excellent attention to detail.
- Able to manage multiple cases and priorities simultaneously.
- A confident communicator with excellent verbal and written communication skills.
- Proactive, resilient and solution-focused.
- Comfortable working in a fast-paced environment where priorities can change quickly.
- A real team player who enjoys building strong relationships.
Experience We'd Love to See
- Estate agency or sales progression experience.
- Property, mortgage or conveyancing industry experience.
- Customer service or account management experience.
- Sales experience in a target-driven environment.
- Experience managing multiple customer cases or projects.
What We Offer
- Competitive basic salary.
- Performance-related bonus.
- Hybrid working.
- Monday to Friday working hours – no weekends.
- The opportunity to be part of one of the UK's most innovative property technology businesses.
If you're looking to join a business that is changing the home-moving industry and want to play a key role in delivering an outstanding customer experience, we'd love to hear from you.
Property Moving Assistant in Cardiff employer: OneDome
OneDome is an exceptional employer that fosters a dynamic and innovative work culture, particularly for the Property Moving Assistant role in Cardiff, Whiteley, or Bournemouth. With a competitive salary, performance-related bonuses, and the flexibility of hybrid working, employees are empowered to thrive in a fast-paced environment while enjoying a healthy work-life balance. The company prioritises employee growth and development, offering opportunities to be part of a leading fintech platform that is revolutionising the home-moving industry.
StudySmarter Expert Advice🤫
We think this is how you could land Property Moving Assistant in Cardiff
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like OneDome.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like OneDome? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit OneDome's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Property Moving Assistant in Cardiff
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Property Moving Assistant role at OneDome, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at OneDome
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where OneDome operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to OneDome. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at OneDome.
