At a Glance
- Tasks: Support compliance efforts and ensure regulatory standards are met for a leading mortgage company.
- Company: Join a dynamic team at Mortgage Intelligence Holdings in beautiful Bournemouth.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Flexible environment with a focus on teamwork and personal development.
- Why this job: Make a real difference by ensuring compliance and protecting customer interests.
- Qualifications: CeMap or equivalent qualification with a solid understanding of FCA rules.
The predicted salary is between 30000 - 40000 £ per year.
Dept: Compliance
Reporting to: Head of Compliance
Hours of work: 5 days per week (37 hours)
Location: UK, Bournemouth - Hybrid (2 days per week)
Overall Responsibility: To support the Head of Compliance (HOC) in providing assurance to Mortgage Intelligence Holdings (MIH) that Appointed Representatives (ARs) and internal departments adhere to the required regulatory standards set by the Financial Conduct Authority (FCA) in order to deliver good outcomes for our end customers.
Key Responsibilities to include:
- Encourage and provide an initial point of contact where AR’s and internal staff can seek advice and guidance on compliance related matters
- Play a key role in contributing to the networks Consumer Duty obligations, considering these obligations in all actions and decisions that are taken
- Liaise with all departments, including Business Assurance Managers (BAMs), Business Assurance Team (BAT) and Authorisations, to identify areas of customer and business risk that require amendment/improvement in compliance controls
- Approve financial promotions for ARs and internal departments to ensure that they are clear to customers and in line with FCA rules
- Review and approve prospective introducers to AR firms, considering the potential risks that they can pose to the business
- Undertake Fitness & Propriety checks on AR firms, analysing the results to assess risk and put in place ongoing monitoring as appropriate
- Undertake welcome calls to new network members introducing them to the compliance team and giving a brief oversight of requirements
- Review AR Incentive Schemes annually and undertake monitoring of adherence to these as appropriate on a quarterly or six-monthly basis
- Assist in provision of data for AR Regime monitoring as appropriate
- Maintain, and update where required, appropriate materials in relation to compliance documentation. This includes compliance checklists, procedures and other compliance related forms
- Consider the potential vulnerabilities of customers when providing input into the procedures, requirements and activities of the compliance team
- Issue compliance bulletins as and when required
- Keep abreast of all changes in the market and share appropriate information with the compliance team, BAMs, BAT and ARs
- Produce and analyse management information to identify areas that may lead to poor customer outcomes. To include production of monthly and quarterly compliance data to assist Board Report production
- Provide assistance with customer complaint management as required, including liaison with the complainant, ARs, PI insurers, solicitors and the Financial Ombudsman Service
- Carry out ad hoc tasks as may be delegated to you by your line manager as required by the business
Requirements:
Qualifications: CeMap or equivalent qualification
Experience/knowledge: Good understanding of the FCA Mortgage and Insurance rules; Practical knowledge of the mortgage and insurance markets
Skills:
- Customer focussed outlook
- Excellent oral and written communication skills
- Excellent listening and observation skills
- High level of accuracy and attention to detail
- Strong IT skills and ability to analyse data
Personal Attributes:
- Professional approach and appearance
- A confident but calm manner
- Ability to manage time effectively and prioritise work within set timescales
- Ability to handle difficult situations/circumstances and resolve issues in a timely manner
- A flexible and adaptable attitude
Compliance Support in Bournemouth employer: OneDome
At Mortgage Intelligence Holdings, we pride ourselves on being an exceptional employer, offering a supportive and collaborative work environment in the vibrant city of Bournemouth. Our hybrid working model promotes a healthy work-life balance, while our commitment to employee development ensures that you have ample opportunities for growth and advancement within the compliance sector. Join us to be part of a team that values integrity, customer focus, and continuous improvement, all while making a meaningful impact in the financial services industry.
StudySmarter Expert Advice🤫
We think this is how you could land Compliance Support in Bournemouth
✨Tip Number 1
Network like a pro! Get out there and connect with people in the compliance field. Attend industry events, join relevant online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its compliance practices. Familiarise yourself with FCA regulations and think of examples from your past experiences that showcase your skills. We want to see how you can contribute to ensuring good outcomes for customers!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to build your confidence. Focus on articulating your understanding of compliance issues and how you can support the Head of Compliance effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. Let’s get you on board!
We think you need these skills to ace Compliance Support in Bournemouth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Compliance Support role. Highlight your experience with FCA regulations and any relevant qualifications like CeMap. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about compliance and how you can contribute to our team. Keep it concise but impactful – we love a good story!
Showcase Your Attention to Detail:In compliance, attention to detail is key. Make sure your application is free from typos and errors. We appreciate candidates who take the time to present their best work right from the start!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. We can’t wait to hear from you!
How to prepare for a job interview at OneDome
✨Know Your Compliance Stuff
Make sure you brush up on the FCA Mortgage and Insurance rules before your interview. Being able to discuss these regulations confidently will show that you're serious about the role and understand the compliance landscape.
✨Show Off Your Communication Skills
Since this role involves liaising with various departments and ARs, practice articulating your thoughts clearly. You might want to prepare examples of how you've effectively communicated complex information in the past.
✨Demonstrate Customer Focus
Think about how compliance impacts customer outcomes. Be ready to discuss how you would consider customer vulnerabilities in your decision-making process, as this aligns with the company's Consumer Duty obligations.
✨Prepare for Scenario Questions
Expect to be asked how you'd handle specific compliance-related scenarios. Think through potential risks and how you would mitigate them, showcasing your analytical skills and attention to detail.
