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- Tasks: Be the friendly face of our community, ensuring a welcoming and collaborative workspace.
- Company: Oneder creates flexible, beautifully designed workspaces that prioritise customer experience.
- Benefits: Enjoy 23 days holiday, private healthcare, gym membership, and quarterly team fun.
- Why this job: Join a dynamic team and help shape an innovative workplace experience.
- Qualifications: 2+ years in hospitality or customer service, strong communication skills, and tech-savvy.
- Other info: Great opportunity for growth in a fast-expanding, people-first business.
The predicted salary is between 30000 - 42000 £ per year.
At Oneder, we create beautifully designed, flexible multi-use workspaces for companies of all sizes. We blend space to work, meet, create, and play - always putting customer experience at the heart of everything we do. Our goal is to make the workday something people genuinely look forward to.
Due to expansion, we are recruiting roles at Shoreditch Exchange (Hoxton), Channel (Kings Cross) and Kindling (White City).
We’re looking for a hard-working, ambitious, and outgoing Community Associate to join the Oneder team at various locations across London. You’ll be at the centre of the member experience, helping build a collaborative, welcoming environment and ensuring that everything runs smoothly each day.
What You’ll Do
- Act as the first point of contact for members and visitors, ensuring everyone feels welcomed and valued.
- Build strong relationships and foster a sense of belonging within the community.
- Encourage collaboration and connection between members.
- Oversee daily operations of the coworking space, ensuring it’s clean, functional, and always looking its best.
- Respond to member issues quickly and effectively, always with a hospitality-first approach.
- Organise and run our members event programme including management of the budget.
- Identify and build relationships with relevant commercial and social partners.
- Support tours, onboarding, and enquiries from prospective members.
- Handle admin tasks including updating records, processing payments, and managing inboxes.
- Support internal marketing initiatives and community event planning.
- Proactively suggest new ideas to enhance the member experience and performance of the building.
- Regular posting on social media to promote the space and the business, and your contribution to the community.
Who You Are
- You have 2+ years of experience in a hospitality or high touch customer service role.
- You’re a natural communicator with strong written and verbal skills.
- You’re proactive, solution-oriented, and calm under pressure.
- You love meeting new people and can switch easily between talking to a potential member, a supplier, or a teammate.
- You’re tech-savvy and able to manage digital tools, trackers, and basic admin tasks with ease.
- You’re passionate about creating positive experiences and improving what’s around you.
What We Offer
- 23 days holiday (plus bank holidays).
- Private healthcare.
- Quarterly team fun.
- Free on-site gym membership (where we have a gym at the building).
- The chance to grow with a fast-expanding, people-first business.
- A dynamic and supportive team environment.
Apply Today
Ready to join a team that’s reimagining the workplace experience? Send your CV and a short cover note to david@withoneder.com, or apply directly here on LinkedIn.
Community Associate - Oneder, London employer: Oneder
Contact Detail:
Oneder Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Associate - Oneder, London
✨Tip Number 1
Get to know the company culture! Before your interview, check out Oneder's social media and website to see how they engage with their community. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! As a Community Associate, you'll be the face of Oneder. Role-play common scenarios with friends or family to boost your confidence in handling member interactions and resolving issues on the spot.
✨Tip Number 3
Show off your creativity! Think of a few ideas for community events or initiatives that could enhance the member experience at Oneder. Bring these ideas to your interview to demonstrate your proactive approach and passion for creating positive experiences.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your enthusiasm for the role and keep you top of mind for the hiring team.
We think you need these skills to ace Community Associate - Oneder, London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your character into your CV and cover letter. Remember, we’re all about creating a welcoming environment, so show us how you’d fit right in!
Tailor Your Application: Make sure to tailor your CV and cover letter to the Community Associate role. Highlight your experience in hospitality or customer service, and share specific examples of how you've created positive experiences for others. This will help us see how you can contribute to our Onederful community!
Keep It Concise: While we love a good story, keep your application concise and to the point. Aim for clarity and focus on the most relevant experiences that showcase your skills. A well-structured application makes it easier for us to see why you’d be a great fit for the team!
Apply Through Our Website: We encourage you to apply directly through our website! It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our Oneder team. So, don’t hesitate – hit that apply button!
How to prepare for a job interview at Oneder
✨Know the Company Inside Out
Before your interview, make sure you understand Oneder's mission and values. Familiarise yourself with their workspaces and the community they aim to create. This will help you demonstrate your enthusiasm for the role and how you can contribute to making the workday something people genuinely look forward to.
✨Showcase Your People Skills
As a Community Associate, you'll be at the heart of member experience. Prepare examples of how you've built relationships in previous roles. Think about times when you’ve fostered collaboration or resolved conflicts, as these stories will highlight your natural communication skills and hospitality-first approach.
✨Be Ready to Discuss Ideas
Oneder values proactive individuals who can suggest new ideas. Come prepared with a few suggestions on how to enhance the member experience or improve operations in a coworking space. This shows that you're not just looking to fill a role but are genuinely interested in contributing to the team’s success.
✨Demonstrate Your Tech Savviness
Since the role involves managing digital tools and basic admin tasks, be ready to discuss your experience with technology. Mention any specific tools you've used in the past and how you’ve leveraged them to improve efficiency or enhance customer service. This will reassure them that you can handle the tech side of things with ease.
