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- Tasks: Be the expert for partners, resolving queries and enhancing their experience.
- Company: Join Onecom, an award-winning provider of Communication Technology.
- Benefits: Enjoy 25 days holiday, flexible leave, and wellness support.
- Other info: Collaborative environment with opportunities for personal and professional growth.
- Why this job: Make a real difference by supporting partners and improving processes.
- Qualifications: Experience in telecom or IT with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Join our Team as a Senior Partner Support Advisor!
Location: Brockworth
Salary: Competitive
Hours: Monday - Friday 9:00-5:30
About the role
As a Senior Partner Support Advisor, you’ll be the go‑to expert for our partners, providing exceptional support, resolving complex queries, and ensuring every interaction strengthens our relationships. You’ll play a key role in keeping operations running smoothly, collaborating across teams, and helping shape best‑practice processes that elevate the partner experience. If you enjoy solving problems, sharing knowledge, and delivering service that genuinely makes a difference, this role offers the perfect opportunity to shine.
What makes you a great fit
- Experience in telecom or IT with confidence navigating technical products and connectivity solutions.
- Strong communication skills that make complex information easy to understand.
- Ability to support and train teams while identifying operational needs.
- Calm, detail‑driven problem‑solving even under pressure.
- Proficiency with CRM and ticketing systems, with Excel skills as an advantage.
- Commercial awareness and a consistent commitment to high standards.
- A personable, confident, and adaptable approach that supports strong teamwork and partner relationships.
Key responsibilities
- Respond promptly to partner and customer queries, ensuring clear communication and timely resolutions.
- Supports onboarding and training for new partners and internal team members to build capability and confidence.
- Develops and shares operational best practices that enhance the partner experience.
- Provides hands‑on support for new product lines, offering guidance and practical knowledge.
- Identifies opportunities for process improvements and contributes to creating more efficient workflows.
- Collaborates with Sales, Technical, and Operations teams to resolve partner challenges and improve internal processes.
- Maintains accurate records of service activations and customer journeys to ensure data integrity.
- Documents partner interactions and resolutions thoroughly and accurately within internal systems.
Perks for our People
- Holidays: 25 days + bank holidays and buy/sell options
- Other Leave: Birthday day off, 12 paid hours for flexible use, Volunteer day
- Lifestyle: 9% combined pension contribution and 4x salary life assurance
- Rewards: Quarterly and annual employee awards, discounts on tech
- Socials: All-expenses-paid company events
- Development: In-House Training Academy
- Wellbeing: 24/7 access to mental health support, Calm App, discounted gym membership, free breakfast & fresh fruit, eye-care vouchers, financial wellbeing support
Who we are
Onecom is an award-winning provider of Communication Technology, trusted by UK organisations to deliver Simply Brilliant Customer Experiences.
ED&I
We are committed to equity, diversity, and inclusion, and we encourage candidates to complete our equality monitoring form as part of the application process. Responses are anonymous and help inform our future initiatives.
Senior Partner Support Advisor in Tewkesbury employer: Onecom
Contact Detail:
Onecom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Partner Support Advisor in Tewkesbury
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. This can give you insider info on the company culture and what they really value in a Senior Partner Support Advisor.
✨Tip Number 2
Prepare for the interview by practising common questions related to problem-solving and partner support. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your skills effectively.
✨Tip Number 3
Show off your knowledge of the telecom and IT sectors during your conversations. Being able to discuss current trends or challenges will demonstrate your expertise and passion for the role, making you stand out as a candidate.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the position and highlighting a key point from your discussion can leave a lasting impression on the hiring team.
We think you need these skills to ace Senior Partner Support Advisor in Tewkesbury
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Partner Support Advisor role. Highlight your experience in telecom or IT, and showcase how your skills align with what we’re looking for. This shows us you’re genuinely interested and have done your homework!
Show Off Your Communication Skills: Since strong communication is key for this role, use clear and concise language in your application. Avoid jargon and make complex information easy to understand. We want to see how you can convey your thoughts effectively right from the start!
Demonstrate Problem-Solving Abilities: In your application, share examples of how you've tackled challenges in previous roles. We love seeing candidates who can stay calm under pressure and think critically. This will help us envision how you’ll handle partner queries and operational needs.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved!
How to prepare for a job interview at Onecom
✨Know Your Stuff
Make sure you brush up on your telecom and IT knowledge. Familiarise yourself with the technical products and connectivity solutions relevant to the role. Being able to confidently discuss these topics will show that you're the go-to expert they need.
✨Communicate Clearly
Practice explaining complex information in simple terms. This role requires strong communication skills, so think about how you can convey your ideas clearly and effectively. Maybe even do a mock interview with a friend to get comfortable!
✨Show Your Problem-Solving Skills
Prepare examples of how you've tackled challenging situations in the past. Think about times when you resolved queries or improved processes. Highlighting your calm, detail-driven approach under pressure will impress the interviewers.
✨Be a Team Player
Since collaboration is key in this role, be ready to discuss how you've worked with different teams before. Share experiences where you supported others or contributed to team success, as this will demonstrate your adaptable and personable nature.