Onecom is seeking a Queue Controller for their Whiteley office to manage technical support operations. The ideal candidate thrives in a fast-paced environment, ensuring smooth service experiences for customers and support for engineers.
Key responsibilities include managing daily queues, monitoring SLAs, and coordinating with departments to reduce delays. The role requires strong analytical and organisational skills, along with a customer-first mindset.
Competitive salary, KPI bonus, and a range of perks are part of the offering, along with development opportunities.
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