At a Glance
- Tasks: Provide top-notch tech support and solve customer issues with confidence and care.
- Company: Join Onecom, an award-winning provider of Communication Technology.
- Benefits: Enjoy 25 days holiday, flexible leave, and a great pension scheme.
- Other info: Access to mental health support and exciting company events.
- Why this job: Make a real impact while growing your skills in a fast-paced environment.
- Qualifications: Strong communication skills and a proactive approach to problem-solving.
The predicted salary is between 30000 - 40000 £ per year.
Location: Swindon
Salary: Competitive
Hours: Monday- Friday- Shift based between 08:00 - 18:00
About the role
As an IT Managed Services Second Line Technician, you’ll be at the heart of our support operation—helping customers keep their technology running smoothly across Windows, macOS, servers, Microsoft 365, networking, security tools, and cloud services. You’ll handle a varied mix of remote and occasional on‑site support, taking full ownership of your tickets and delivering solutions with confidence, clarity, and care. If you enjoy problem‑solving, thrive in a fast‑paced environment, and want a role where every day brings something new, this is the place to grow your skills and make a real impact.
What makes you a great fit
- Clear, professional communication and a customer‑focused approach
- Strong organisational skills with the ability to manage multiple priorities
- Proactive mindset with a drive to research and resolve technical issues
- Ability to stay calm, positive, and solutions‑oriented under pressure
- Experience working to SLAs and maintaining high‑quality documentation
- Empathetic and professional in all customer interactions
- Collaborative team player who shares knowledge and supports others
- Adaptable, reliable, and committed to continuous learning
- Able to meet deadlines and adjust to changing priorities
Key responsibilities
- Manage your workload in the CRM, keeping tickets updated and progressing within SLAs
- Log incidents and service requests accurately with clear descriptions and correct severity levels
- Deliver technical support to diagnose and resolve customer issues efficiently and professionally
- Maintain high standards of customer service in every interaction
- Meet performance expectations in line with defined KPIs
- Build strong customer relationships as a trusted and knowledgeable point of contact
- Work collaboratively with colleagues to deliver seamless, high‑quality service
- Take ownership of your development by engaging in training and staying current with new technologies
- Travel to customer sites when required, following company travel policies
- Create, maintain, and improve internal and customer documentation
- Support incoming calls as needed, ensuring timely and professional responses
- Carry out additional tasks as requested, demonstrating flexibility and a proactive attitude
Perks for our People
- Holidays: 25 days + bank holidays and buy/sell options
- Other Leave: Birthday day off, 12 paid hours for flexible use, Volunteer day
- Lifestyle: 9% combined pension contribution and 4x salary life assurance
- Rewards: Quarterly and annual employee awards, discounts on tech
- Socials: All-expenses-paid company events
- Development: In-House Training Academy
- Wellbeing: 24/7 access to mental health support, Calm App, discounted gym membership, free breakfast & fresh fruit, eye-care vouchers, financial wellbeing support
Who we are
Onecom is an award-winning provider of Communication Technology, trusted by UK organisations to deliver Simply Brilliant Customer Experiences.
ED & I
We are committed to equity, diversity, and inclusion, and we encourage candidates to complete our equality monitoring form as part of the application process. Responses are anonymous and help inform our future initiatives.
ITMS Second Line Technician in Swindon employer: Onecom
At Onecom, we pride ourselves on being an exceptional employer, offering a vibrant work culture in Swindon that fosters collaboration and continuous learning. Our employees enjoy a competitive salary, generous holiday allowances, and unique perks such as a birthday day off and access to mental health support, all while working in a dynamic environment that encourages personal and professional growth. Join us to be part of a team that values your contributions and supports your development in the ever-evolving field of IT Managed Services.
StudySmarter Expert Advice🤫
We think this is how you could land ITMS Second Line Technician in Swindon
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Onecom values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Onecom might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Onecom!
✨Direct Apply to Onecom
Let's not forget to apply directly through the Onecom website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace ITMS Second Line Technician in Swindon
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Onecom.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Onecom. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Onecom
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
