At a Glance
- Tasks: Solve complex tech challenges and lead infrastructure improvements.
- Company: Join Onecom, an award-winning provider of Communication Technology.
- Benefits: Enjoy 25 days holiday, flexible leave, and wellness support.
- Other info: Dynamic team environment with excellent career development opportunities.
- Why this job: Make a real impact while mentoring others and enhancing customer experiences.
- Qualifications: Strong problem-solving skills and experience in cloud and networking technologies.
The predicted salary is between 40000 - 50000 £ per year.
Location: Swindon
Salary: Competitive
Hours: Monday - Friday - Shift based between 08:00 - 18:00
About The Role
As an ITMS 3rd Line Technician, you’ll be the go‑to expert for the toughest technical challenges—stepping in when issues go beyond First and Second Line support. You’ll take ownership of critical incidents, shape infrastructure improvements, and play a key role in guiding and developing junior team members. This is a role for someone who thrives on solving complex problems, enjoys collaborating across teams, and wants to make a meaningful impact on both customer environments and internal processes.
What Makes You a Great Fit
- Exceptional analytical and problem‑solving ability, especially under pressure
- Strong leadership qualities with a passion for mentoring others
- Clear and confident communication, able to translate technical detail for any audience
- High sense of ownership, accountability, and proactive thinking
- Ability to juggle multiple priorities while maintaining quality
- Deep expertise across cloud, networking, and infrastructure technologies
- Strong documentation habits and experience working to SLAs
- Empathetic, professional approach to customer interactions
- Team‑focused mindset with a drive to share knowledge
- Proactive, adaptable, and creative in resolving issues
- Strong organisational skills with the ability to meet deadlines
- Commitment to continuous learning and self‑development
Key Responsibilities
- Act as the final escalation point for complex technical incidents and service requests
- Lead root cause analysis for recurring or high‑impact issues and implement long‑term fixes
- Work with project and solutions teams on infrastructure upgrades, migrations, and deployments
- Proactively maintain and manage customer IT estates, ensuring security, performance, and accurate documentation
- Recommend improvements aligned with best practice and evolving customer needs
- Provide technical leadership and mentoring to First and Second Line teams
- Create and maintain technical documentation, including diagrams, SOPs, and troubleshooting guides
- Own change management processes, ensuring risk assessments and rollback plans are in place
- Monitor system performance and identify opportunities for optimisation or automation
- Liaise with vendors and third‑party providers for advanced support
- Contribute to continuous improvement of tools, processes, and service delivery
- Travel to other Onecom offices and customer sites when required, following company travel policies
Perks For Our People
- Holidays: 25 days + bank holidays and buy/sell options
- Other Leave: Birthday day off, 12 paid hours for flexible use, Volunteer day
- Lifestyle: 9% combined pension contribution and 4x salary life assurance
- Rewards: Quarterly and annual employee awards, discounts on tech
- Socials: All-expenses-paid company events
- Development: In-House Training Academy
- Wellbeing: 24/7 access to mental health support, Calm App, discounted gym membership, free breakfast & fresh fruit, eye‑care vouchers, financial wellbeing support
Who We Are
Onecom is an award‑winning provider of Communication Technology, trusted by UK organisations to deliver Simply Brilliant Customer Experiences.
Equal Opportunity
We are committed to equity, diversity, and inclusion, and we encourage candidates to complete our equality monitoring form as part of the application process. Responses are anonymous and help inform our future initiatives.
ITMS 3rd Line Technician in Swindon employer: Onecom
Onecom is an exceptional employer located in Swindon, offering a dynamic work environment where ITMS 3rd Line Technicians can thrive. With a strong focus on employee development through in-house training and a commitment to wellbeing, including 24/7 mental health support and generous holiday allowances, Onecom fosters a culture of collaboration and continuous improvement. Employees enjoy competitive salaries, recognition through awards, and the opportunity to make a meaningful impact while working with cutting-edge technology.
StudySmarter Expert Advice🤫
We think this is how you could land ITMS 3rd Line Technician in Swindon
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Onecom values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Onecom might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Onecom!
✨Direct Apply to Onecom
Let's not forget to apply directly through the Onecom website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace ITMS 3rd Line Technician in Swindon
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Onecom.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Onecom. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Onecom
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
