At a Glance
- Tasks: Provide top-notch tech support and solve customer issues with confidence and care.
- Company: Join Onecom, an award-winning provider of Communication Technology.
- Benefits: Enjoy 25 days holiday, flexible leave, and a great pension scheme.
- Other info: Access to mental health support, training, and all-expenses-paid company events.
- Why this job: Grow your skills in a fast-paced environment while making a real impact.
- Qualifications: Strong communication skills and a proactive approach to problem-solving.
The predicted salary is between 30000 - 40000 € per year.
Join our Team as an ITMS 2nd Line Technician!
Location: Swindon
Salary: Competitive
Hours: Monday-Friday Shift based between 08:00 - 18:00
About The Role
As an IT Managed Services Technician, you’ll be at the heart of our support operation—helping customers keep their technology running smoothly across Windows, macOS, servers, Microsoft 365, networking, security tools, and cloud services. You’ll handle a varied mix of remote and occasional on‑site support, taking full ownership of your tickets and delivering solutions with confidence, clarity, and care. If you enjoy problem‑solving, thrive in a fast‑paced environment, and want a role where every day brings something new, this is the place to grow your skills and make a real impact.
What Makes You a Great Fit
- Clear, professional communication and a customer‑focused approach
- Strong organisational skills with the ability to manage multiple priorities
- Proactive mindset with a drive to research and resolve technical issues
- Ability to stay calm, positive, and solutions‑oriented under pressure
- Experience working to SLAs and maintaining high‑quality documentation
- Empathetic and professional in all customer interactions
- Collaborative team player who shares knowledge and supports others
- Adaptable, reliable, and committed to continuous learning
- Able to meet deadlines and adjust to changing priorities
Key Responsibilities
- Manage your workload in the CRM, keeping tickets updated and progressing within SLAs
- Log incidents and service requests accurately with clear descriptions and correct severity levels
- Deliver technical support to diagnose and resolve customer issues efficiently and professionally
- Maintain high standards of customer service in every interaction
- Meet performance expectations in line with defined KPIs
- Build strong customer relationships as a trusted and knowledgeable point of contact
- Work collaboratively with colleagues to deliver seamless, high‑quality service
- Take ownership of your development by engaging in training and staying current with new technologies
- Travel to customer sites when required, following company travel policies
- Create, maintain, and improve internal and customer documentation
- Support incoming calls as needed, ensuring timely and professional responses
- Carry out additional tasks as requested, demonstrating flexibility and a proactive attitude
Perks For Our People
- Holidays: 25 days + bank holidays and buy/sell options
- Other Leave: Birthday day off, 12 paid hours for flexible use, Volunteer day
- Lifestyle: 9% combined pension contribution and 4x salary life assurance
- Rewards: Quarterly and annual employee awards, discounts on tech
- Socials: All‑expenses‑paid company events
- Development: In‑House Training Academy
- Wellbeing: 24/7 access to mental health support, Calm App, discounted gym membership, free breakfast & fresh fruit, eye‑care vouchers, financial wellbeing support
Who We Are
Onecom is an award‑winning provider of Communication Technology, trusted by UK organisations to deliver Simply Brilliant Customer Experiences.
Ed&i We are committed to equity, diversity, and inclusion, and we encourage candidates to complete our equality monitoring form as part of the application process. Responses are anonymous and help inform our future initiatives.
ITMS 2nd Line Technician in Swindon employer: Onecom
At Onecom, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters collaboration and continuous learning. As an ITMS 2nd Line Technician in Swindon, you'll enjoy competitive benefits including generous holiday allowances, a strong pension scheme, and access to mental health support, all while working in a dynamic environment that values your growth and contributions. Join us to make a meaningful impact and be part of a team that celebrates success together through regular social events and employee recognition programmes.
StudySmarter Expert Advice🤫
We think this is how you could land ITMS 2nd Line Technician in Swindon
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Onecom. Understand their values, culture, and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions related to IT support and customer service. Think about how you can showcase your problem-solving skills and experience with tech issues. We want to hear how you’ve tackled challenges in the past!
✨Tip Number 3
Show off your soft skills! As an ITMS 2nd Line Technician, communication is key. Be ready to demonstrate your ability to explain technical concepts clearly and how you handle customer interactions. Remember, it’s not just about the tech; it’s about the people too!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest roles and updates there. Don’t miss out on the chance to join our awesome team at Onecom!
We think you need these skills to ace ITMS 2nd Line Technician in Swindon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the ITMS 2nd Line Technician role. Highlight your technical expertise, especially in areas like Windows, macOS, and Microsoft 365, to show us you’re the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about tech support and how your proactive mindset can help our customers. Keep it clear and professional, just like we value in our team.
Showcase Problem-Solving Skills:In your application, give examples of how you've tackled technical issues in the past. We love candidates who can stay calm under pressure and deliver solutions with confidence, so let us see that side of you!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our fantastic team at Onecom!
How to prepare for a job interview at Onecom
✨Know Your Tech Inside Out
As an ITMS 2nd Line Technician, you'll need to be well-versed in Windows, macOS, Microsoft 365, and networking. Brush up on these technologies before your interview. Be ready to discuss specific issues you've resolved and how you approached them.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of how you've tackled technical challenges in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your proactive mindset and ability to stay calm under pressure.
✨Communicate Clearly and Professionally
Since clear communication is key in this role, practice explaining complex technical concepts in simple terms. During the interview, focus on being concise and articulate, showing that you can maintain professionalism even when discussing tricky topics.
✨Emphasise Team Collaboration
Highlight your experience working in teams and how you support your colleagues. Share instances where you've collaborated to deliver high-quality service or shared knowledge to help others. This will show you're a team player who aligns with their collaborative culture.
