At a Glance
- Tasks: Manage returns and repairs while delivering top-notch service to customers.
- Company: Join Onecom, an award-winning provider of Communication Technology.
- Benefits: Enjoy 25 days holiday, flexible leave options, and a great pension scheme.
- Other info: Access to mental health support, in-house training, and fun company events.
- Why this job: Be part of a dynamic team and make a real impact in customer service.
- Qualifications: Experience in shipping, strong MS Office skills, and excellent communication.
The predicted salary is between 26500 - 26500 £ per year.
Join our Team as a Service Administrator!
Location: Whiteley
Contract: 6 month Fixed-Term Contract
Salary: £26,500 Per Annum
Hours: Monday to Friday 08:00 - 17:00
About the role: The Service Administrator is responsible for ensuring that all company returns and repairs are processed and managed correctly while delivering a high level of service to our customers and the internal business. This will encompass efficient handling of customer and supplier return and repair requests, including checking for accuracy in terms of quantity, description, part/model, reason type, price and condition.
What makes you a great fit:
- Experience in shipping and packaging
- Strong MS Office skills and confidence using internal systems
- Excellent communication both written and verbal
- High attention to detail with accuracy in every task
- Customer service experience, ideally telephone‑based
- Ability to manage a varied workload and meet deadlines
- Professional telephone manner
- Solid administration background
- Adaptable and proactive with a positive “can‑do” attitude
- Team‑focused mindset with a willingness to support colleagues
Key responsibilities:
- Manage returns and repairs across Mobile, IT and Telephony devices
- Validate returns including quantities, descriptions, models, pricing and condition
- Process goods in and maintain accurate records
- Handle quote management and customer communication
- Dispatch goods promptly and correctly
- Test devices and perform data wiping where required
- Create inspection or fault reports and customer invoices
- Program devices to meet customer specifications
- Maintain correct storage of materials and goods
- Keep all system information updated and accurate
- Follow company policies, processes and procedures
- Support internal teams with coordination and communication
- Carry out additional duties as required by the line manager
Perks for our People:
- Holidays: 25 days + bank holidays and buy/sell options
- Other Leave: Birthday day off, 12 paid hours for flexible use, Volunteer day
- Lifestyle: 9% combined pension contribution and 4x salary life assurance
- Rewards: Quarterly and annual employee awards, discounts on tech
- Socials: All-expenses-paid company events
- Development: In-House Training Academy
- Wellbeing: 24/7 access to mental health support, Calm App, discounted gym membership, free breakfast & fresh fruit, eye-care vouchers, financial wellbeing support
Who we are: Onecom is an award-winning provider of Communication Technology, trusted by UK organisations to deliver Simply Brilliant Customer Experiences.
ED&I: We are committed to equity, diversity, and inclusion, and we encourage candidates to complete our equality monitoring form as part of the application process. Responses are anonymous and help inform our future initiatives.
Service Administrator (6 Month FTC) employer: Onecom
Onecom is an exceptional employer that prioritises employee wellbeing and development, offering a supportive work culture in Whiteley. With generous benefits such as 25 days of holiday, flexible leave options, and access to mental health support, employees are encouraged to thrive both personally and professionally. The company fosters a team-oriented environment where your contributions are valued, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Service Administrator (6 Month FTC)
✨Tip Number 1
Get to know the company! Research Onecom and understand their values, services, and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since the role involves a lot of customer interaction, brush up on your telephone manner and how you present yourself. Role-play with a friend or family member to build confidence.
✨Tip Number 3
Show off your attention to detail! During interviews, share examples of how you've successfully managed tasks that required accuracy. This could be anything from handling returns to processing orders—make it relatable to the Service Administrator role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join our team at Onecom. Don’t miss out on this opportunity!
We think you need these skills to ace Service Administrator (6 Month FTC)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Administrator role. Highlight your experience in shipping, packaging, and customer service, as well as your strong MS Office skills. We want to see how you fit into our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your attention to detail and proactive attitude, and don’t forget to show off your communication skills!
Showcase Relevant Experience:When filling out your application, be sure to showcase any relevant experience you have with returns and repairs. We love seeing examples of how you've managed workloads and met deadlines in previous roles.
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status. Plus, we can’t wait to hear from you!
How to prepare for a job interview at Onecom
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Service Administrator role. Familiarise yourself with the key responsibilities and required skills, especially around returns and repairs management. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since excellent communication is crucial for this role, prepare to showcase your verbal and written skills during the interview. Think of examples from your past experiences where you effectively communicated with customers or colleagues, especially in a telephone-based environment.
✨Highlight Your Attention to Detail
Given the importance of accuracy in processing returns and repairs, be ready to discuss how you ensure attention to detail in your work. Share specific instances where your meticulousness made a difference, whether it was in validating returns or maintaining accurate records.
✨Demonstrate Your Team Spirit
This role requires a team-focused mindset, so be prepared to talk about how you’ve supported colleagues in previous jobs. Share examples of how you’ve collaborated on projects or helped out when others were busy, showcasing your adaptability and positive attitude.
