At a Glance
- Tasks: Manage returns and repairs while delivering top-notch service to customers and internal teams.
- Company: Join Onecom, an award-winning provider of Communication Technology.
- Benefits: Enjoy 25 days holiday, flexible leave options, and a great pension scheme.
- Other info: Access to mental health support, in-house training, and fun company events.
- Why this job: Be part of a dynamic team that values your contributions and supports your growth.
- Qualifications: Great communication skills and a passion for helping people.
The predicted salary is between 26500 - 26500 € per year.
Location: Whiteley
Contract: 6 month Fixed-Term Contract
Salary: £26,500
Hours: Monday to Friday 08:00 - 17:00
About the role: The Service Administrator is responsible for ensuring that all company returns and repairs are processed and managed correctly while delivering a high level of service to our customers and the internal business. This will encompass efficient handling of customer and supplier return and repair requests, including checking for accuracy in terms of quantity, description, part/model, reason type, price and condition.
What makes you a great fit:
- Enjoys working with people
- Is patient, tactful, diplomatic and approachable
- Communicates in an open, candid, complete and consistent manner
- Delivers to high standards – time, cost, quality, efficiency and value
- Understands how own role contributes to business objectives and internal customer satisfaction
- Puts in a sustained effort to get things right; stays focused on the end result
- Delivers against expectations on or ahead of time
- Tackles potential problems on own initiative
- Willingness to support and demonstrate the Onecom group core values
Key responsibilities:
- Returns and Repair Management, including creation of returns, testing and validation for Mobile, IT and Telephony devices and accessories, including:
- Validation of Returns
- Goods In
- Quote Management
- Dispatching of goods
- Creation of customer invoices
- Ensure all materials and goods are stored correctly to minimise the possibility of damage or deterioration
- Responsible for returns and repairs processing
- Ensure all information is tracked and kept up to date on the company system
- Comply with company policies, processes and procedures
- Support, co-ordinate and maintain relationships with internal teams
- Any other duties as required by the line manager commensurate with the position
- Testing and Data wiping (if required)
- Creation of inspection/fault reports (if required)
- Device programming based on customer requirements (if required)
Perks for our People:
- Holidays: 25 days + bank holidays and buy/sell options
- Other Leave: Birthday day off, 12 paid hours for flexible use, Volunteer day
- Lifestyle: 9% combined pension contribution and 4x salary life assurance
- Rewards: Quarterly and annual employee awards, discounts on tech
- Socials: All-expenses-paid company events
- Development: In-House Training Academy
- Wellbeing: 24/7 access to mental health support, Calm App, discounted gym membership, free breakfast & fresh fruit, eye-care vouchers, financial wellbeing support
Who we are: Onecom is an award-winning provider of Communication Technology, trusted by UK organisations to deliver Simply Brilliant Customer Experiences.
ED & I: We are committed to equity, diversity, and inclusion, and we encourage candidates to complete our equality monitoring form as part of the application process. Responses are anonymous and help inform our future initiatives.
Service Administrator employer: Onecom
At Onecom, we pride ourselves on being an exceptional employer, offering a supportive work culture that values collaboration and personal growth. Located in Whiteley, our Service Administrator role comes with a competitive salary, generous holiday allowance, and unique perks such as a birthday day off and access to mental health support, ensuring our employees thrive both professionally and personally. Join us to be part of a dynamic team that celebrates achievements and fosters development through our In-House Training Academy.
StudySmarter Expert Advice🤫
We think this is how you could land Service Administrator
✨Tip Number 1
Network like a pro! Reach out to people in your industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their values and how you can contribute to their goals. This will help you stand out as someone who genuinely cares about the position.
✨Tip Number 3
Practice your responses to common interview questions. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you communicate your experiences clearly and effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Service Administrator
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Service Administrator role. Highlight your experience with returns and repairs, and how you’ve delivered high levels of service in previous jobs. We want to see how you fit into our team!
Showcase Your People Skills:Since this role involves working closely with customers and internal teams, don’t forget to mention your communication skills. Share examples of how you've been patient, tactful, and approachable in past roles. We love a good team player!
Be Detail-Oriented:The job requires accuracy in handling returns and repairs, so make sure your application reflects your attention to detail. Use clear examples that demonstrate your ability to manage information accurately and efficiently. We appreciate those who get it right!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our awesome team!
How to prepare for a job interview at Onecom
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Service Administrator role. Familiarise yourself with the key responsibilities like returns and repair management, and think about how your skills align with these tasks. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your People Skills
Since this role involves a lot of interaction with customers and internal teams, be prepared to discuss your experience in working with people. Share examples where you've demonstrated patience, tact, and diplomacy. Highlighting these traits will show that you can deliver high levels of service, which is crucial for this job.
✨Prepare for Problem-Solving Questions
Expect questions that assess your ability to tackle potential problems. Think of specific instances where you've taken the initiative to resolve issues or improve processes. This will demonstrate your focus on delivering results and your understanding of how your role contributes to overall business objectives.
✨Emphasise Your Attention to Detail
Given the importance of accuracy in processing returns and repairs, be ready to discuss how you ensure attention to detail in your work. You might want to mention any systems or methods you use to track information and maintain organisation. This will reassure the interviewer that you can handle the responsibilities of the role effectively.
