At a Glance
- Tasks: Be the expert for partners, resolving queries and enhancing their experience.
- Company: Join a dynamic team in a supportive telecom environment.
- Benefits: Enjoy 25 days holiday, flexible leave, and wellness support.
- Other info: Collaborative culture with opportunities for personal and professional growth.
- Why this job: Make a real difference by improving partner relationships and processes.
- Qualifications: Experience in telecom or IT with strong communication skills.
The predicted salary is between 30000 - 40000 € per year.
Join our Team as a Senior Partner Support Advisor!
Location: Brockworth
Salary: Competitive
Hours: Monday - Friday 9:00-5:30
About The Role
As a Senior Partner Support Advisor, you’ll be the go‑to expert for our partners, providing exceptional support, resolving complex queries, and ensuring every interaction strengthens our relationships. You’ll play a key role in keeping operations running smoothly, collaborating across teams, and helping shape best‑practice processes that elevate the partner experience. If you enjoy solving problems, sharing knowledge, and delivering service that genuinely makes a difference, this role offers the perfect opportunity to shine.
What Makes You a Great Fit
- Experience in telecom or IT with confidence navigating technical products and connectivity solutions.
- Strong communication skills that make complex information easy to understand.
- Ability to support and train teams while identifying operational needs.
- Calm, detail‑driven problem‑solving even under pressure.
- Proficiency with CRM and ticketing systems, with Excel skills as an advantage.
- Commercial awareness and a consistent commitment to high standards.
- A personable, confident, and adaptable approach that supports strong teamwork and partner relationships.
Key Responsibilities
- Respond promptly to partner and customer queries, ensuring clear communication and timely resolutions.
- Supports onboarding and training for new partners and internal team members to build capability and confidence.
- Develops and shares operational best practices that enhance the partner experience.
- Provides hands‑on support for new product lines, offering guidance and practical knowledge.
- Identifies opportunities for process improvements and contributes to creating more efficient workflows.
- Collaborates with Sales, Technical, and Operations teams to resolve partner challenges and improve internal processes.
- Maintains accurate records of service activations and customer journeys to ensure data integrity.
- Documents partner interactions and resolutions thoroughly and accurately within internal systems.
Perks For Our People
- Holidays: 25 days + bank holidays and buy/sell options
- Other Leave: Birthday day off, 12 paid hours for flexible use, Volunteer day
- Lifestyle: 9% combined pension contribution and 4x salary life assurance
- Rewards: Quarterly and annual employee awards, discounts on tech
- Socials: All-expenses-paid company events
- Development: In‑House Training Academy
- Wellbeing: 24/7 access to mental health support, Calm App, discounted gym membership, free breakfast
Senior Partner Support Advisor employer: Onecom
Join a dynamic team in Brockworth as a Senior Partner Support Advisor, where you will thrive in a supportive work culture that prioritises employee wellbeing and development. With competitive benefits including generous holiday allowances, flexible leave options, and access to mental health resources, we foster an environment that encourages growth and collaboration. Our commitment to excellence ensures that every team member has the opportunity to make a meaningful impact while enjoying a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Partner Support Advisor
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. This can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 2
Prepare for the interview by practising common questions related to partner support and problem-solving. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your skills effectively.
✨Tip Number 3
Show off your knowledge of the company and its products during the interview. Research their services and think about how your experience in telecom or IT can add value. This will demonstrate your genuine interest and help you stand out!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. Plus, it shows that you’re proactive and genuinely interested in joining the team.
We think you need these skills to ace Senior Partner Support Advisor
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Partner Support Advisor role. Highlight your experience in telecom or IT, and showcase how your skills align with the job description. We want to see how you can bring value to our team!
Show Off Your Communication Skills:Since strong communication is key for this role, use clear and concise language in your application. Avoid jargon and make complex information easy to digest. Remember, we’re looking for someone who can simplify things for our partners!
Demonstrate Problem-Solving Abilities:In your application, share examples of how you've tackled challenges in previous roles. We love candidates who can stay calm under pressure and think critically. Show us how you’ve made a difference in past positions!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Onecom
✨Know Your Stuff
Make sure you brush up on your telecom and IT knowledge. Familiarise yourself with the technical products and connectivity solutions relevant to the role. Being able to confidently discuss these topics will show that you're ready to be the go-to expert for partners.
✨Communicate Clearly
Strong communication skills are key for this position. Practice explaining complex information in simple terms. You might even want to role-play with a friend to ensure you can convey your thoughts clearly and effectively during the interview.
✨Show Your Problem-Solving Skills
Prepare examples of how you've tackled complex queries or resolved issues in the past. Highlight your calm, detail-driven approach, especially under pressure. This will demonstrate your ability to handle the challenges that come with the role.
✨Be a Team Player
Since collaboration is crucial, think of instances where you've worked well with others to achieve a common goal. Emphasise your adaptable and personable nature, as this will resonate well with the team-oriented culture they’re looking for.
