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- Tasks: Troubleshoot cloud telephony issues and ensure top-notch customer satisfaction.
- Company: Leading UK Communication Technology provider with a focus on innovation.
- Benefits: Competitive pay, generous perks, and a commitment to equity and inclusion.
- Why this job: Join a dynamic team and make a real difference in customer service.
- Qualifications: Strong IT skills and knowledge of IP protocols required.
- Other info: Remote role with opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
A leading Communication Technology provider in the UK is seeking a Managed Service Desk Engineer to support cloud-based telephony solutions. This remote role involves troubleshooting technical issues, ensuring customer satisfaction, and optimizing service delivery.
Ideal candidates will have:
- Strong IT skills
- Knowledge of IP protocols
- A proactive approach to problem-solving
The position offers competitive pay, generous perks, and a commitment to equity, diversity, and inclusion.
Remote Cloud Telephony Support Engineer (T2) employer: Onecom
Contact Detail:
Onecom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Cloud Telephony Support Engineer (T2)
✨Tip Number 1
Network like a pro! Reach out to folks in the industry on LinkedIn or join relevant groups. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews by practising common questions related to cloud telephony and troubleshooting. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 3
Showcase your skills! Create a portfolio or a personal website where you can highlight your projects, especially those involving IP protocols or customer support scenarios. This will make you stand out from the crowd.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Remote Cloud Telephony Support Engineer (T2)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your IT skills and experience with cloud-based solutions. We want to see how your background aligns with the role of a Managed Service Desk Engineer, so don’t hold back on showcasing relevant projects!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about cloud telephony and how your proactive problem-solving approach can benefit our team. Keep it engaging and personal – we love a bit of personality!
Showcase Your Technical Knowledge: Since this role involves troubleshooting technical issues, make sure to mention your knowledge of IP protocols and any relevant certifications. We’re looking for candidates who can hit the ground running, so let us know what you’ve got!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details about the role and our commitment to equity, diversity, and inclusion there!
How to prepare for a job interview at Onecom
✨Know Your Tech Inside Out
Make sure you brush up on your IT skills and have a solid understanding of IP protocols. Be ready to discuss specific technical issues you've resolved in the past, as this will show your expertise and problem-solving abilities.
✨Customer Satisfaction is Key
Since the role focuses on ensuring customer satisfaction, think of examples where you've gone above and beyond for a customer. Prepare to share these stories during the interview to demonstrate your commitment to service delivery.
✨Be Proactive in Your Approach
Showcase your proactive problem-solving skills by discussing how you've anticipated issues before they arise. This could involve sharing instances where you implemented solutions that improved service delivery or reduced downtime.
✨Embrace Diversity and Inclusion
Familiarise yourself with the company's commitment to equity, diversity, and inclusion. Be prepared to discuss how you can contribute to a diverse workplace and why it matters to you, as this aligns with their values.
