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- Tasks: Lead a dynamic Order Management team to enhance customer onboarding experiences.
- Company: Join Onecom, an award-winning provider of Communication Technology.
- Benefits: Enjoy 25 days holiday, flexible leave, and wellness support.
- Other info: Remote role with excellent career development opportunities and a vibrant company culture.
- Why this job: Make a real impact by driving exceptional customer experiences in a collaborative environment.
- Qualifications: Proven leadership and project management skills with a passion for customer satisfaction.
The predicted salary is between 28800 - 43200 ÂŁ per year.
Location: Remote (UK)
Salary: Competitive
Hours: Monday to Friday 08:30-17:00
About the role: As our Operational Delivery Manager, you’ll lead a high‑performing Order Management team responsible for delivering exceptional customer onboarding experiences across our cloud and connectivity products. This is a role for someone who thrives on driving quality, speed and customer satisfaction, ensuring every delivery journey is smooth, transparent and positive. You’ll shape a culture of collaboration, continuous improvement and operational excellence, empowering your team to deliver outstanding results while keeping customers at the heart of every decision.
What makes you a great fit:
- Proven leadership skills with the ability to build, inspire and motivate high‑performing teams
- Strong project management mindset with the ability to prioritise, reduce risks and simplify complexity
- A strategic thinker who is resilient, self‑motivated and highly collaborative
- Skilled at holding individuals and teams accountable while promoting responsibility and ownership
- Demonstrated success in developing and delivering robust, transparent implementation processes
- Excellent communication skills with the ability to support, mentor and develop people
- Strong analytical and decision‑making skills, using data to drive clarity and outcomes
- Continuous improvement mindset with a track record of implementing meaningful change
- Calm under pressure, able to navigate challenging situations with professionalism
- High commercial awareness and understanding of how operational performance impacts the wider business
- Ability to plan and prioritise effectively to meet deadlines
- Passionate about delivering exceptional customer experiences and inspiring others to do the same
Key responsibilities:
- Lead, coach and develop the Order Management team to deliver high‑quality customer onboarding
- Foster a culture of continuous improvement, regularly reviewing key metrics and setting objectives
- Monitor team performance and drive swift improvements where needed
- Manage resource planning and forecasting to ensure SLAs are consistently achieved
- Act as workstream lead for integration projects
- Handle escalations from internal teams, customers and third parties, ensuring swift resolution and shared learnings
- Provide weekly updates and performance reporting to the Head of Operational Delivery
- Maintain and enforce departmental processes, ensuring documentation and knowledge levels remain high
- Drive exceptional customer experience across cloud and connectivity implementations
- Own internal projects requiring Order Management involvement
- Review team outputs to ensure high‑quality customer engagement and strong CSAT performance
- Identify and resolve cross‑team process roadblocks
- Support onboarding of new products and services, ensuring clear processes and effective training
- Build strong relationships with internal stakeholders to promote a unified, one‑team culture
- Develop and maintain productive relationships with external suppliers to optimise delivery performance
Perks for our People:
- Holidays: 25 days + bank holidays and buy/sell options
- Other Leave: Birthday day off, 12 paid hours for flexible use, Volunteer day
- EV Scheme: Lease a brand‑new electric car
- Lifestyle: 9% combined pension contribution and 4Ă— salary life assurance
- Rewards: Quarterly and annual employee awards, discounts on tech
- Socials: All‑expenses‑paid company events
- Development: In‑House Training Academy
- Wellbeing: 24/7 access to mental health support, Calm App, discounted gym membership, cycle to work scheme, free breakfast & fresh fruit, eye‑care vouchers, financial wellbeing support
Who we are: Onecom is an award‑winning provider of Communication Technology, trusted by UK organisations to deliver Simply Brilliant Customer Experiences.
ED&I: We are committed to equity, diversity, and inclusion, and we encourage candidates to complete our equality monitoring form as part of the application process. Responses are anonymous and help inform our future initiatives.
Operational Delivery Manager - Order Management employer: Onecom
Contact Detail:
Onecom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Delivery Manager - Order Management
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show them you’re not just another candidate; you’re genuinely interested in their mission and values.
✨Tip Number 3
Practice your answers to common interview questions, but keep it natural. We want you to sound confident and authentic, not like you’re reading from a script!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role.
We think you need these skills to ace Operational Delivery Manager - Order Management
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Operational Delivery Manager role. Highlight your leadership skills and experience in managing high-performing teams, as this is what we’re really looking for!
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you’ve driven quality and customer satisfaction in previous roles. We love seeing tangible results that demonstrate your impact!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to convey your thoughts, as we appreciate communication skills that reflect the role’s requirements.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Onecom
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the role of an Operational Delivery Manager and the specifics of order management. Familiarise yourself with the company's cloud and connectivity products, as well as their customer onboarding processes. This will help you speak confidently about how your experience aligns with their needs.
✨Showcase Your Leadership Skills
Be prepared to discuss your leadership style and provide examples of how you've built and motivated high-performing teams in the past. Think of specific instances where you fostered a culture of collaboration and continuous improvement, as this is key for the role.
✨Demonstrate Problem-Solving Abilities
Since the role involves handling escalations and resolving cross-team process roadblocks, come ready with examples of challenges you've faced in previous roles. Highlight your analytical skills and how you've used data to drive decisions and improve outcomes.
✨Emphasise Customer Experience
As the position focuses on delivering exceptional customer experiences, be sure to share your passion for customer satisfaction. Discuss how you've previously ensured smooth delivery journeys and how you plan to keep customers at the heart of every decision in this new role.