At a Glance
- Tasks: Manage returns and repairs while delivering top-notch service to customers and internal teams.
- Company: Join a dynamic team at Onecom, where collaboration is key.
- Benefits: Enjoy 25+ days of holiday, competitive salary, and a supportive work environment.
- Other info: Opportunity to develop skills in a fast-paced, friendly workplace.
- Why this job: Be part of a team that values your contributions and helps you grow.
- Qualifications: Great communication skills and a passion for helping others.
The predicted salary is between 26500 - 26500 € per year.
Location: Whiteley
Contract: 6 month Fixed-Term Contract
Salary: £26,500
Hours: Monday to Friday 08:00 - 17:00
About the role:
The Service Administrator is responsible for ensuring that all company returns and repairs are processed and managed correctly while delivering a high level of service to our customers and the internal business. This will encompass efficient handling of customer and supplier return and repair requests, including checking for accuracy in terms of quantity, description, part/model, reason type, price and condition.
What makes you a great fit:
- Enjoys working with people
- Is patient, tactful, diplomatic and approachable
- Communicates in an open, candid, complete and consistent manner
- Delivers to high standards – time, cost, quality, efficiency and value
- Understands how own role contributes to business objectives and internal customer satisfaction
- Puts in a sustained effort to get things right; stays focused on the end result
- Delivers against expectations on or ahead of time
- Tackles potential problems on own initiative
- Willingness to support and demonstrate the Onecom group core values
Key responsibilities:
- Returns and Repair Management, including creation of returns, testing and validation for Mobile, IT and Telephony devices and accessories, including:
- Validation of Returns
- Goods In
- Quote Management
- Dispatching of goods
- Creation of customer invoices
- Ensure all materials and goods are stored correctly to minimise the possibility of damage or deterioration
- Responsible for returns and repairs processing
- Ensure all information is tracked and kept up to date on the company system
- Comply with company policies, processes and procedures
- Support, co-ordinate and maintain relationships with internal teams
- Any other duties as required by the line manager commensurate with the position
- Testing and Data wiping (if required)
- Creation of inspection/fault reports (if required)
- Device programming based on customer requirements (if required)
Perks for our People:
Holidays: 25 days +
Service Administrator in London employer: Onecom
At Onecom, we pride ourselves on being an excellent employer, offering a supportive work culture that values teamwork and open communication. As a Service Administrator in Whiteley, you'll enjoy a competitive salary, generous holiday allowance, and opportunities for personal growth within a dynamic environment that prioritises employee satisfaction and development.
StudySmarter Expert Advice🤫
We think this is how you could land Service Administrator in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how your skills align with their needs. This will help you stand out as someone who genuinely cares about the position.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s time to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Service Administrator in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Administrator role. Highlight your experience with returns and repairs, and any customer service skills you have. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're a great fit for the role and how your skills align with our company values. Keep it friendly and professional – we love a good story!
Showcase Your Attention to Detail:Since the role involves processing returns and repairs, it's crucial to demonstrate your attention to detail. Mention specific examples where you've successfully managed similar tasks in the past. We appreciate candidates who can get things right!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. We can't wait to hear from you!
How to prepare for a job interview at Onecom
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Service Administrator. Familiarise yourself with the key tasks like returns and repair management, and think about how your skills align with these duties.
✨Showcase Your People Skills
Since this role involves a lot of interaction with customers and internal teams, be ready to demonstrate your communication skills. Prepare examples of how you've effectively worked with others in the past, highlighting your patience and diplomacy.
✨Be Detail-Oriented
Attention to detail is crucial for this position. During the interview, mention specific instances where your focus on accuracy has made a difference, especially in handling returns or managing data.
✨Emphasise Problem-Solving Abilities
The job requires tackling potential problems proactively. Think of examples where you've identified issues and taken the initiative to resolve them. This will show that you're not just reactive but also proactive in your approach.
