At a Glance
- Tasks: Manage returns and repairs while delivering top-notch service to customers.
- Company: Join a dynamic team in a supportive and innovative environment.
- Benefits: Enjoy 25 days holiday, flexible leave options, and wellness support.
- Other info: Experience exciting company events and a positive work culture.
- Why this job: Be part of a team that values your contributions and offers growth opportunities.
- Qualifications: Strong communication skills and attention to detail are essential.
The predicted salary is between 26500 - 26500 € per year.
Join our Team as a Service Administrator
Location: Whiteley
Contract: 6 month Fixed‑Term Contract
Salary: £26,500 Per Annum
Hours: Monday to Friday 08:00 - 17:00
About The Role
The Service Administrator is responsible for ensuring that all company returns and repairs are processed and managed correctly while delivering a high level of service to our customers and the internal business. This will encompass efficient handling of customer and supplier return and repair requests, including checking for accuracy in terms of quantity, description, part/model, reason type, price and condition.
What Makes You a Great Fit
- Experience in shipping and packaging
- Strong MS Office skills and confidence using internal systems
- Excellent communication both written and verbal
- High attention to detail with accuracy in every task
- Customer service experience, ideally telephone‑based
- Ability to manage a varied workload and meet deadlines
- Professional telephone manner
- Solid administration background
- Adaptable and proactive with a positive “can‑do” attitude
- Team‑focused mindset with a willingness to support colleagues
Key Responsibilities
- Manage returns and repairs across Mobile, IT and Telephony devices
- Validate returns including quantities, descriptions, models, pricing and condition
- Process goods in and maintain accurate records
- Handle quote management and customer communication
- Dispatch goods promptly and correctly
- Test devices and perform data wiping where required
- Create inspection or fault reports and customer invoices
- Program devices to meet customer specifications
- Maintain correct storage of materials and goods
- Keep all system information updated and accurate
- Follow company policies, processes and procedures
- Support internal teams with coordination and communication
- Carry out additional duties as required by the line manager
Perks for our People
- Holidays: 25 days + bank holidays and buy/sell options
- Other Leave: Birthday day off, 12 paid hours for flexible use, Volunteer day
- Lifestyle: 9% combined pension contribution and 4x salary life assurance
- Rewards: Quarterly and annual employee awards, discounts on tech
- Socials: All‑expenses‑paid company events
- Development: In‑House Training Academy
- Wellbeing: 24/7 access to mental health support, Calm App, discounted gym membership, free breakfast
Service Administrator in Hampshire employer: Onecom
Join a dynamic team as a Service Administrator in Whiteley, where we prioritise employee wellbeing and professional growth. With a supportive work culture that values teamwork and communication, you will enjoy generous benefits including 25 days of holiday, flexible leave options, and access to our In-House Training Academy for continuous development. Experience a rewarding career with opportunities for recognition and a strong commitment to mental health support.
StudySmarter Expert Advice🤫
We think this is how you could land Service Administrator in Hampshire
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or family can help you feel more confident. Focus on showcasing your customer service experience and attention to detail.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are excited about joining our team. Plus, it makes it easier for us to keep track of your application.
We think you need these skills to ace Service Administrator in Hampshire
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Administrator role. Highlight your experience in shipping, packaging, and customer service. We want to see how your skills match what we're looking for!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Be sure to mention your attention to detail and any relevant experience that showcases your ability to manage returns and repairs.
Show Off Your Communication Skills:Since this role involves a lot of communication, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and professional – we love a good communicator!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Onecom
✨Know Your Stuff
Before the interview, make sure you understand the role of a Service Administrator inside out. Familiarise yourself with the responsibilities listed in the job description, especially around handling returns and repairs. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Skills
Highlight your experience with MS Office and any internal systems you've used in previous roles. Be ready to discuss specific examples where your attention to detail made a difference, especially in customer service scenarios. This will demonstrate your capability to manage the varied workload mentioned in the job description.
✨Practice Your Communication
Since excellent communication is key for this role, practice articulating your thoughts clearly and professionally. You might want to do a mock interview with a friend or family member, focusing on how you would handle customer queries or explain processes related to returns and repairs.
✨Be Proactive and Positive
During the interview, convey your proactive attitude and willingness to support your team. Share examples of how you've adapted to challenges in the past and maintained a positive outlook. This aligns perfectly with the team-focused mindset they're looking for!
