At a Glance
- Tasks: Support partners with expert advice, resolve queries, and enhance relationships.
- Company: Join Onecom, an award-winning provider of Communication Technology.
- Benefits: Enjoy 25 days holiday, flexible leave, and wellness support.
- Other info: Dynamic team environment with excellent career development opportunities.
- Why this job: Make a real impact by improving partner experiences and mentoring others.
- Qualifications: Experience in customer service or client success, ideally in telecom or IT.
The predicted salary is between 30000 - 40000 £ per year.
Join our Team as a Senior Partner Support Advisor!
Location: Brockworth, Gloucestershire (on-site)
Salary: Competitive
Hours: Monday - Friday 9:00-5:30
About the role: As a Senior Partner Support Advisor, you’ll be the go‑to expert for our partners, providing exceptional support, resolving complex queries, and ensuring every interaction strengthens our relationships. Reporting to our Partner Support Manager, you’ll play a key role in keeping operations running smoothly, collaborating across teams, and helping shape best‑practice processes that elevate the partner experience. If you enjoy solving problems, sharing knowledge, and delivering service that genuinely makes a difference, this role offers the perfect opportunity to shine.
Key Responsibilities:
- Answer and respond to partners and end users via telephone or email, ensuring timely and professional communication.
- Serve as a primary escalation point for partner support issues, ensuring timely and effective resolution.
- Provide advanced technical and operational support, including troubleshooting complex queries.
- Collaborate with internal teams (Sales, Technical, Operations) to resolve partner challenges and improve processes.
- Mentor and coach junior support advisors, sharing best practices and supporting their development.
- Analyse recurring issues and recommend process improvements to enhance partner experience.
- Maintain accurate documentation of partner interactions and resolutions in CRM systems.
- Support onboarding and training initiatives for new partners and internal team members.
- Contribute to knowledge base content and ensure resources are up-to-date and relevant.
- Demonstrate a positive attitude and exhibit strong leadership qualities, inspiring confidence and collaboration within the team.
What makes you a great fit:
This role would ideally suit someone with a background in Customer Service or Client Success.
Key experience that will set you up for success:
- Proven experience in within telecom, IT, or related industries with some knowledge of telecom products, connectivity solutions, and partner ecosystems.
- An understanding/awareness of quoting tools, ordering systems, and integration platforms.
- Ability to support and train teams while identifying operational needs.
- Calm, detail‑driven problem‑solving even under pressure.
- Proficiency with CRM and ticketing systems.
- A personable, confident, and adaptable approach that supports strong teamwork and partner relationships.
Perks for our People:
- Holidays: 25 days + bank holidays and buy/sell options.
- Other Leave: Birthday day off, 12 paid hours for flexible use, Volunteer day.
- Lifestyle: 9% combined pension contribution and 4x salary life assurance.
- Rewards: Quarterly and annual employee awards, discounts on tech.
- Socials: All-expenses-paid company events.
- Development: In-House Training Academy.
- Wellbeing: 24/7 access to mental health support, Calm App, discounted gym membership, free breakfast & fresh fruit, eye-care vouchers, financial wellbeing support.
Who we are:
Onecom is an award-winning provider of Communication Technology, trusted by UK organisations to deliver Simply Brilliant Customer Experiences.
ED&I: We are committed to equity, diversity, and inclusion, and we encourage candidates to complete our equality monitoring form as part of the application process. Responses are anonymous and help inform our future initiatives.
Senior Partner Success Advisor in Gloucester employer: Onecom
At Onecom, we pride ourselves on being an exceptional employer, offering a vibrant work culture in Brockworth, Gloucestershire, where collaboration and innovation thrive. Our commitment to employee growth is evident through our In-House Training Academy and comprehensive wellbeing support, ensuring that every team member feels valued and empowered. With competitive benefits, including generous holiday allowances and unique perks like a birthday day off and volunteer opportunities, we create an environment where you can truly make a difference while enjoying a fulfilling career.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Partner Success Advisor in Gloucester
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. This can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 2
Prepare for the interview by practising common questions related to partner support and customer service. We recommend role-playing with a friend to get comfortable with your answers and showcase your problem-solving skills.
✨Tip Number 3
Showcase your knowledge of the telecom industry during interviews. Brush up on current trends and challenges, and be ready to discuss how you can contribute to improving partner experiences at Onecom.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Senior Partner Success Advisor in Gloucester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Partner Success Advisor role. Highlight your relevant experience in customer service or client success, and don’t forget to mention any specific knowledge of telecom products or CRM systems that you have!
Showcase Problem-Solving Skills:Since this role is all about resolving complex queries, share examples of how you've tackled tough problems in the past. We want to see your calm, detail-driven approach in action, so don’t hold back on those success stories!
Be Personable and Confident:Your application should reflect your personable and adaptable nature. Use a friendly tone in your cover letter and let your personality shine through. We’re looking for someone who can inspire confidence and collaboration within our team!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our awesome team at StudySmarter!
How to prepare for a job interview at Onecom
✨Know Your Partners
Before the interview, take some time to research the company’s partners and their needs. Understanding their challenges and how your role as a Senior Partner Success Advisor can help them will show that you’re proactive and genuinely interested in making a difference.
✨Showcase Problem-Solving Skills
Prepare examples of complex queries you've resolved in previous roles. Highlight your calm, detail-driven approach to problem-solving, especially under pressure. This will demonstrate your ability to handle the responsibilities of the role effectively.
✨Familiarise with Tools and Systems
Brush up on your knowledge of CRM and ticketing systems, as well as quoting tools and ordering systems relevant to the telecom industry. Being able to discuss these tools confidently will show that you’re ready to hit the ground running.
✨Emphasise Team Collaboration
Be ready to talk about your experience working with cross-functional teams. Share specific instances where you collaborated with sales, technical, or operations teams to resolve partner challenges. This will highlight your teamwork skills and your ability to contribute to a positive partner experience.
