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- Tasks: Manage returns and repairs while delivering top-notch service to customers and teams.
- Company: Join Onecom, an award-winning provider of Communication Technology.
- Benefits: Enjoy 25 days holiday, electric car leasing, and wellness support.
- Why this job: Be part of a dynamic team making a real impact in customer experiences.
- Qualifications: Experience in shipping, strong computer skills, and excellent communication.
- Other info: Flexible working options and opportunities for personal development.
The predicted salary is between 27750 - 38850 ÂŁ per year.
Location: Whiteley, Fareham
Salary: ÂŁ27,750 Per Annum
Hours: Monday to Friday, 08:00-17:00
About the role: The Service Administrator is responsible for ensuring that all company returns and repairs are processed accurately and efficiently, while delivering a high level of service to customers and internal teams. This includes handling customer and supplier return/repair requests and checking all details for accuracy, including quantity, description, part/model, reason type, price and condition.
What makes you a great fit:
- Experience in shipping and packaging.
- Strong computer literacy, including MS Office packages.
- Excellent verbal and written communication skills.
- High attention to detail and accuracy.
- Experience in a telephone‑based customer service environment.
- Proven ability to manage a varied workload and meet priorities.
- Professional and confident telephone manner.
- Strong administrative experience.
- Adaptability and initiative.
- Positive “can‑do” attitude.
- Ability to work to strict deadlines and prioritise effectively.
- Self‑motivated and proactive approach.
- Strong team player who contributes to overall team success.
Key responsibilities:
- Manage returns and repairs, including creation of returns, testing and validation for Mobile, IT and Telephony devices and accessories.
- Validate all returns.
- Process Goods In.
- Manage customer and supplier quotes.
- Dispatch goods as required.
- Conduct testing and data wiping.
- Produce inspection and fault reports.
- Create customer invoices.
- Carry out device programming based on customer requirements.
- Ensure all materials and goods are stored correctly to minimise damage or deterioration.
- Take responsibility for all returns and repairs processing.
- Ensure all information is accurately tracked and updated on the company system.
- Comply with company policies, processes and procedures.
- Support, coordinate and maintain strong relationships with internal teams.
- Undertake any other duties as required by the line manager, commensurate with the role.
Perks for our People:
- Holidays: 25 days + bank holidays and buy/sell options
- Other Leave: Birthday day off, 12 paid hours for flexible use, Volunteer day
- EV Scheme: Lease a brand-new electric car
- Lifestyle: 9% combined pension contribution and 4x salary life assurance
- Rewards: Quarterly and annual employee awards, discounts on tech
- Socials: All-expenses-paid company events
- Development: In-House Training Academy
- Wellbeing: 24/7 access to mental health support, Calm App, discounted gym membership, cycle to work scheme, free breakfast & fresh fruit, eye-care vouchers, financial wellbeing support
Who we are: Onecom is an award‑winning provider of Communication Technology, trusted by UK organisations to deliver Simply Brilliant Customer Experiences.
ED&I: We are committed to equity, diversity, and inclusion, and we encourage candidates to complete our equality monitoring form as part of the application process. Responses are anonymous and help inform our future initiatives.
Service Administrator in Fareham employer: Onecom
Contact Detail:
Onecom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Administrator in Fareham
✨Tip Number 1
Get to know the company inside out! Research Onecom and understand their values, services, and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and administration. Think about your past experiences and how they relate to the role of Service Administrator. We want to hear your stories!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral. Plus, it shows you're proactive!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace Service Administrator in Fareham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Administrator role. Highlight your experience in shipping and packaging, as well as your strong computer skills. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your excellent communication skills and attention to detail. Tell us why you're excited about the role and how you can contribute to our team at StudySmarter.
Showcase Your Team Spirit: We love a strong team player! In your application, mention any experiences where you've worked collaboratively or supported your colleagues. This will help us see how you fit into our positive and proactive culture.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Onecom
✨Know Your Stuff
Before the interview, make sure you understand the role of a Service Administrator inside out. Familiarise yourself with the responsibilities like managing returns and repairs, and be ready to discuss your experience in shipping and packaging. This shows you're genuinely interested and prepared.
✨Show Off Your Skills
Highlight your strong computer literacy and communication skills during the interview. Be prepared to give examples of how you've used MS Office in previous roles, especially in a customer service environment. This will demonstrate your ability to handle the varied workload expected in this position.
✨Attention to Detail is Key
Since accuracy is crucial for this role, share specific instances where your attention to detail made a difference. Whether it was processing returns or creating invoices, showing that you can manage details effectively will set you apart from other candidates.
✨Be a Team Player
Emphasise your ability to work well within a team. Discuss how you've supported colleagues in the past and contributed to overall team success. This aligns perfectly with the company’s values and shows that you’re not just focused on individual tasks but also on collaboration.
