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- Tasks: Lead the Customer Services team and enhance operational delivery across UK and India.
- Company: A leading communication technology provider with a focus on customer satisfaction.
- Benefits: Generous holidays, wellness support, and an electric vehicle scheme.
- Why this job: Make a real difference by driving performance in a tech-driven environment.
- Qualifications: Strong leadership skills and problem-solving experience in customer service.
- Other info: Join a dynamic team dedicated to a customer-first approach.
The predicted salary is between 43200 - 72000 £ per year.
A leading communication technology provider is seeking a Senior Customer Service Manager to lead the operational delivery of the Customer Services team. This crucial role involves managing customer service functions, driving performance across UK and India, and fostering a customer-first approach.
The ideal candidate will have strong leadership skills, excellent problem-solving ability, and experience in a technology-driven environment.
Benefits include generous holidays, wellness support, and an electric vehicle scheme.
Senior Customer Service Ops Leader - UK & India in Fareham employer: Onecom
Contact Detail:
Onecom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Service Ops Leader - UK & India in Fareham
✨Tip Number 1
Network like a pro! Reach out to current or former employees in similar roles on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in a Senior Customer Service Ops Leader.
✨Tip Number 2
Prepare for the interview by practising common questions related to leadership and problem-solving. We should also think of examples from our past experiences that showcase our customer-first approach and how we’ve driven performance in previous roles.
✨Tip Number 3
Showcase our tech-savvy side! Since this role is in a technology-driven environment, we should be ready to discuss how we've used technology to enhance customer service operations. Bring up any relevant tools or systems we've worked with.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email reiterating our enthusiasm for the role can set us apart. Let’s remind them why we’re the perfect fit for leading their Customer Services team across the UK and India.
We think you need these skills to ace Senior Customer Service Ops Leader - UK & India in Fareham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Senior Customer Service Ops Leader role. Highlight your leadership experience and any tech-savvy achievements to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for customer service and how you can drive performance across teams in the UK and India. We love seeing your personality come through!
Showcase Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We’re looking for someone who can think on their feet and lead a team through tough situations.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Onecom
✨Know the Company Inside Out
Before your interview, make sure you research the communication technology provider thoroughly. Understand their products, services, and recent developments in the industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Senior Customer Service Ops Leader, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved performance. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Problem-Solving Abilities
In this role, problem-solving is key. Think of specific challenges you've faced in previous positions and how you tackled them. Be ready to discuss your thought process and the outcomes, as this will highlight your capability to handle similar situations in the new role.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare insightful questions about the company's customer service strategy, team dynamics, and how they measure success. This shows that you're not just interested in the job, but also in how you can contribute to their goals.
