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For Companies At a Glance
- Tasks: Lead customer service operations and enhance customer experiences in a tech-driven environment.
- Company: A leading communication technology provider with a focus on innovation.
- Benefits: Competitive salary, diverse perks, and a commitment to professional growth.
- Why this job: Make a real impact by improving customer satisfaction and leading dynamic teams.
- Qualifications: Strong operational leadership and coaching skills required.
- Other info: Join a customer-first culture and collaborate across diverse teams.
The predicted salary is between 43200 - 72000 £ per year.
A leading communication technology provider is seeking a Head of Enterprise Managed Services to lead customer service operations and enhance customer experiences. The ideal candidate will possess strong operational leadership and the ability to coach teams.
Responsibilities include:
- Managing relationships
- Improving customer satisfaction metrics
- Collaborating across diverse teams
Offering a competitive salary and diverse perks, this role emphasizes a commitment to a customer-first mindset within a technology-driven industry.
Head of Enterprise Customer Service (UK/India) in Fareham employer: Onecom
Contact Detail:
Onecom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Enterprise Customer Service (UK/India) in Fareham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by researching the company’s values and recent projects. Tailor your answers to show how your experience aligns with their customer-first mindset. We want to see you shine!
✨Tip Number 3
Practice your leadership stories! Think of specific examples where you've improved customer satisfaction or coached a team to success. We love hearing about real experiences that showcase your skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate candidates who are ready to make an impact.
We think you need these skills to ace Head of Enterprise Customer Service (UK/India) in Fareham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Head of Enterprise Customer Service role. Highlight your operational leadership and any experience in enhancing customer satisfaction metrics.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about customer service and how you can contribute to our customer-first mindset. Share specific examples of how you've successfully managed relationships and coached teams in the past.
Showcase Your Collaboration Skills: Since this role involves working across diverse teams, be sure to mention any relevant experiences where you’ve successfully collaborated with others. We love seeing how you can bring people together to achieve common goals!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to see your application and get you into the process quickly!
How to prepare for a job interview at Onecom
✨Know the Company Inside Out
Before your interview, dive deep into the company’s mission, values, and recent developments. Understanding their customer-first mindset and how they operate in the technology sector will help you align your answers with their goals.
✨Showcase Your Leadership Skills
As a Head of Enterprise Customer Service, you'll need to demonstrate strong operational leadership. Prepare examples from your past experiences where you've successfully coached teams or improved customer satisfaction metrics. Be ready to discuss specific strategies you implemented.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle customer service challenges. Think of scenarios where you had to manage relationships or collaborate across diverse teams, and outline your approach to resolving issues effectively.
✨Emphasise Your Customer-Centric Approach
Since this role is all about enhancing customer experiences, be sure to highlight your commitment to a customer-first mindset. Share stories that illustrate how you've prioritised customer needs and driven improvements in service delivery.
