Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support Enterprise customers by managing queries and troubleshooting issues.
- Company: Onecom delivers exceptional communication technology solutions across the UK.
- Benefits: Enjoy 25 days holiday, flexible leave, and a new electric car lease scheme.
- Why this job: Join a dynamic team focused on innovation and customer experience in a supportive environment.
- Qualifications: Experience in customer support, strong problem-solving skills, and proficiency in CRM systems required.
- Other info: We value diversity and encourage all candidates to apply.
The predicted salary is between 20800 - 31200 £ per year.
Join our Team as an Enterprise Support Administrator!
Location: Shoeburyness
Salary: £26,000 Per Annum + KPI Bonus
Hours: Monday- Friday 8am-5pm
About the role:
Are you passionate about providing exceptional support to Enterprise customers? As an Enterprise Support Administrator at Onecom, you will be pivotal in ensuring our high-value clients receive unparalleled service and support. Your role will involve managing client queries, troubleshooting issues, and liaising with internal teams to guarantee seamless customer experiences in a fast-paced, dynamic environment.
What makes you a great fit:
- Previous experience in customer support or a similar role
- Strong problem-solving abilities and attention to detail
- Excellent communication and interpersonal skills
- Ability to manage multiple priorities and tasks simultaneously
- Familiarity with Enterprise customer support environments
- Proficiency in CRM systems and customer support software
- Empathy and a customer-focused mindset
- Capability to work independently and collaboratively
- Organisational skills and ability to work under pressure
Key responsibilities:
- Respond promptly to customer inquiries
- Action administrative changes on Enterprise Accounts
- Follow any bespoke order processes
- Contribute ideas to projects
- Provide solutions and troubleshoot technical issues for Enterprise clients
- Coordinate with internal departments to resolve ticket escalations
- Maintain accurate client interaction records in CRM systems
- Utilise and adapt templates to provide updates internally and externally
- Foster strong, long-lasting relationships with clients
Perks for our People:
- Holidays: 25 days + bank holidays and buy/sell options
- Other Leave: Birthday day off, 12 paid hours for flexible use, Volunteer day
- EV Scheme: Lease a brand-new electric car
- Lifestyle: 9% combined pension contribution and 4x salary life assurance
- Rewards: Quarterly and annual employee awards, discounts on tech
- Socials: All-expenses-paid company events
- Development: In-House Training Academy
- Wellbeing: 24/7 access to mental health support, Calm App, discounted gym membership, cycle to work scheme, free breakfast & fresh fruit, eye-care vouchers, financial wellbeing support
Who we are:
Onecom is an award-winning provider of Communication Technology, trusted by UK organisations to deliver Simply Brilliant Customer Experiences. Our values: We champion our values in everything we do: Innovation, Integrity, Ambition, Knowledge, Inspiration.
ED&I: We are committed to equity, diversity, and inclusion, and we encourage candidates to complete our equality monitoring form as part of the application process. Responses are anonymous and help inform our future initiatives.
Enterprise Support Administrator Operations · Shoeburyness employer: Onecom
Contact Detail:
Onecom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Enterprise Support Administrator Operations · Shoeburyness
✨Tip Number 1
Familiarise yourself with the specific CRM systems and customer support software mentioned in the job description. This will not only help you understand the tools you'll be using but also demonstrate your proactive approach to potential employers.
✨Tip Number 2
Highlight your problem-solving abilities by preparing examples of how you've successfully resolved customer issues in the past. This will show that you can handle the fast-paced environment and meet the needs of high-value clients.
✨Tip Number 3
Research Onecom's values and recent projects to align your responses during any interviews. Showing that you resonate with their commitment to innovation and customer experience can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your experience in managing multiple priorities. Think of specific instances where you successfully juggled various tasks, as this role requires strong organisational skills and the ability to work under pressure.
We think you need these skills to ace Enterprise Support Administrator Operations · Shoeburyness
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer support or similar roles. Emphasise your problem-solving abilities, attention to detail, and any familiarity with CRM systems, as these are key for the Enterprise Support Administrator position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing exceptional support to Enterprise customers. Mention specific examples of how you've managed client queries or resolved issues in previous roles to demonstrate your suitability for the job.
Highlight Key Skills: In your application, clearly outline your excellent communication and interpersonal skills. Provide examples of how you've successfully managed multiple priorities and tasks simultaneously, as this is crucial for the fast-paced environment at Onecom.
Showcase Your Customer-Focused Mindset: Illustrate your empathy and customer-focused mindset in your application. Share experiences where you fostered strong relationships with clients or contributed ideas to improve customer service, aligning with Onecom's values of Innovation and Integrity.
How to prepare for a job interview at Onecom
✨Showcase Your Customer Support Experience
Make sure to highlight any previous roles in customer support or similar positions. Be ready to discuss specific examples where you successfully resolved client issues or improved customer satisfaction.
✨Demonstrate Problem-Solving Skills
Prepare to share instances where you've tackled complex problems. Use the STAR method (Situation, Task, Action, Result) to structure your answers and show how your solutions benefited the customer.
✨Communicate Clearly and Effectively
Since excellent communication is key for this role, practice articulating your thoughts clearly. Be concise but thorough in your responses, and don’t hesitate to ask clarifying questions if needed.
✨Familiarise Yourself with CRM Systems
Brush up on your knowledge of CRM systems and customer support software. If you have experience with specific tools, mention them during the interview to demonstrate your technical proficiency.
