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For Companies At a Glance
- Tasks: Design and implement cutting-edge customer experience solutions using AI and automation.
- Company: Leading communication technology provider in the UK with a focus on innovation.
- Benefits: 25 holidays, pension scheme, mental health support, and exciting company events.
- Why this job: Join a dynamic team and shape the future of customer experience with advanced technology.
- Qualifications: 5+ years in contact centre technology with expertise in AI and automation.
- Other info: Opportunity to lead impactful projects in a supportive and collaborative environment.
The predicted salary is between 43200 - 72000 £ per year.
A leading communication technology provider in the UK is looking for a Cloud Consultant to design and implement customer experience solutions using Five9 and Zoom Contact Center. You will lead discovery sessions, design CCaaS solutions, and consult on workforce management.
Candidates should have over 5 years in contact centre technology, with a strong background in AI and automation.
The role offers 25 holidays plus other perks including a pension scheme, mental health support, and company events.
Enterprise CCaaS Cloud Architect — AI & CX Solutions employer: Onecom
Contact Detail:
Onecom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Enterprise CCaaS Cloud Architect — AI & CX Solutions
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those already working in CCaaS or AI solutions. A friendly chat can open doors and give you insights that job descriptions just can't.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at events or online, be ready to discuss your experience with Five9, Zoom, and any cool AI projects you've worked on. We want to see your passion shine through!
✨Tip Number 3
Prepare for those interviews! Research the company and their tech stack, and think about how your background fits into their vision. We know you’ve got the chops, so let’s make sure you can articulate that clearly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Enterprise CCaaS Cloud Architect — AI & CX Solutions
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in contact centre technology and AI. We want to see how your skills align with the role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer experience solutions and how your background makes you the perfect fit for our team. Keep it engaging and personal!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles, especially in designing CCaaS solutions. We love seeing candidates who can think on their feet and come up with innovative solutions!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details about the role and our company culture there!
How to prepare for a job interview at Onecom
✨Know Your Tech Inside Out
Make sure you’re well-versed in CCaaS solutions, especially Five9 and Zoom Contact Center. Brush up on your knowledge of AI and automation in contact centre technology, as these will be key topics during your interview.
✨Showcase Your Experience
With over 5 years in the field, be ready to discuss specific projects where you've designed and implemented customer experience solutions. Use examples that highlight your leadership in discovery sessions and your consulting skills in workforce management.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving abilities. Think about challenges you've encountered in previous roles and how you overcame them, particularly in relation to AI and customer experience.
✨Engage with the Company Culture
Research the company’s values and culture. Be prepared to discuss how you align with their mission and how you can contribute to their team dynamics, especially regarding mental health support and company events.
