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For Companies At a Glance
- Tasks: Deliver exceptional customer service and resolve queries with confidence.
- Company: Onecom is an award-winning provider of Communication Technology in the UK.
- Benefits: Enjoy 25 days holiday, flexible leave, and perks like a new electric car lease.
- Why this job: Join a dynamic team that values innovation and offers great development opportunities.
- Qualifications: Passionate about customer service with strong IT skills and a collaborative spirit.
- Other info: Access to mental health support and all-expenses-paid company events.
The predicted salary is between 19200 - 28800 £ per year.
Join our Team as a Customer Service Advisor!
Location: Whiteley
Salary: £24,000 per annum
Hours: Monday - Friday 08:00 - 17:00
About the role: Ready to make a real impact? As a Customer Service Advisor at Onecom, you'll be at the heart of delivering exceptional service to our valued customers. Every interaction you handle will be an opportunity to showcase your professionalism and positivity. In this dynamic phone-based role, you'll tackle customer queries with confidence and speed, balancing their needs with our business goals.
What makes you a great fit:
- Passionate about providing excellent customer service.
- Brilliant IT skills and keen interest in technology.
- Creative and self-motivated.
- Thrive in collaborative environments and enjoy working with others.
- Able to remain calm and effective in stressful situations.
- Excel in meeting deadlines and delivering reliable results with minimal supervision.
Key responsibilities:
- Building and retaining customer loyalty by delivering exceptional customer service.
- Creating strong relationships with various teams and departments.
- Displaying a polite and professional manner at all times.
- Responding promptly to customer queries, working to a first resolution target and ensuring the customers expectations are always met.
- Handling and resolving customer queries and escalations including, but not limited to; billing issues, tariff changes, order updates, roaming queries, network issues and technical device challenges.
Perks for our People:
- Holidays: 25 days + bank holidays and buy/sell options
- Other Leave: Birthday day off, 12 paid hours for flexible use, Volunteer day
- EV Scheme: Lease a brand-new electric car
- Lifestyle: 9% combined pension contribution and 4x salary life assurance
- Rewards: Quarterly and annual employee awards, discounts on tech
- Socials: All-expenses-paid company events
- Development: In-House Training Academy
- Wellbeing: 24/7 access to mental health support, Calm App, discounted gym membership, cycle to work scheme, free breakfast & fresh fruit, eye-care vouchers, financial wellbeing support
Who we are: Onecom is an award-winning provider of Communication Technology, trusted by UK organisations to deliver Simply Brilliant Customer Experiences.
Our values: We champion our values in everything we do: Innovation, Integrity, Ambition, Knowledge, Inspiration.
ED&I: We are committed to equity, diversity, and inclusion, and we encourage candidates to complete our equality monitoring form as part of the application process. Responses are anonymous and help inform our future initiatives.
Customer Service Advisor in Fareham employer: Onecom
Contact Detail:
Onecom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Fareham
✨Tip Number 1
Familiarise yourself with Onecom's values and mission. During your interactions, whether in interviews or networking, demonstrate how your personal values align with theirs, particularly around innovation and customer service.
✨Tip Number 2
Practice common customer service scenarios that may arise in the role. Think about how you would handle billing issues or technical challenges, and be ready to discuss your thought process during interviews.
✨Tip Number 3
Showcase your IT skills by being familiar with the latest communication technologies. Mention any relevant software or tools you’ve used in past roles, as this will highlight your readiness for the tech-savvy environment at Onecom.
✨Tip Number 4
Network with current or former employees of Onecom on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Customer Service Advisor in Fareham
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service. Use bullet points to make it easy to read, and include specific examples of how you've delivered exceptional service in previous roles.
Write a Compelling Cover Letter: In your cover letter, express your passion for customer service and your enthusiasm for the role at Onecom. Mention specific skills, such as your IT proficiency and ability to handle stressful situations, and explain how they make you a great fit for the team.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Customer Service Advisor.
How to prepare for a job interview at Onecom
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service during the interview. Share specific examples of how you've gone above and beyond to help customers in previous roles, as this will demonstrate your commitment to delivering exceptional experiences.
✨Highlight Your IT Skills
Since the role requires brilliant IT skills, be prepared to discuss your technical abilities. Mention any relevant software or tools you are familiar with, and consider sharing a situation where your tech-savviness helped resolve a customer issue quickly.
✨Demonstrate Your Problem-Solving Skills
Prepare to discuss how you handle stressful situations and resolve customer queries effectively. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your ability to remain calm under pressure while achieving positive outcomes.
✨Emphasise Team Collaboration
As the role involves working closely with various teams, highlight your experience in collaborative environments. Share examples of how you've successfully worked with others to achieve common goals, which will show that you're a team player who can contribute to the company's success.
