Onecom, the UK's leading business technology provider, is seeking a Customer Resolutions Team Manager to lead our Complaints and Quality Control functions. You will own complaints handling, ensure high standards and translate customer feedback into tangible improvements across the business.
You'll coach and develop a multi-disciplined team, build strong stakeholder relationships and drive continuous improvement while balancing customer outcomes with commercial considerations.
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Customer Resolutions & Quality Lead employer: Onecom
Onecom is an exceptional employer located in Whiteley, Hampshire, offering a vibrant work culture that prioritises employee well-being and development. With a strong focus on customer experience, employees benefit from comprehensive training, generous holiday allowances, and unique perks such as a birthday day off and volunteer opportunities. Join a diverse team where your contributions are valued, and enjoy the support of a company that champions continuous improvement and innovation.
