At a Glance
- Tasks: Provide top-notch customer support and manage order processing for Enterprise accounts.
- Company: Join Onecom, an award-winning provider of Communication Technology.
- Benefits: Enjoy 25 days holiday, flexible leave options, and a great pension scheme.
- Other info: Access to mental health support, in-house training, and all-expenses-paid company events.
- Why this job: Be part of a team that delivers exceptional customer experiences and make a real impact.
- Qualifications: Strong organisational skills, attention to detail, and a passion for customer service.
The predicted salary is between 26500 - 26500 € per year.
Location: Shoeburyness
Salary: £26,500
Hours: Monday to Friday, 08:30 - 17:30
About the role: To provide effective and efficient administration and real time customer support to the Customer Operations Premium Support Team, enabling an exceptional level of service to Onecom customers. The service will be pro‑active, timely and informative, balancing the needs of the Business and the customer.
What makes you a great fit:
- Attention to detail and accuracy
- Excellent organisational skills
- Strong written and verbal communication skills
- Customer focused and passionate about service
- Ability to work to strict deadlines and prioritise workload
- Pro‑active approach and ability to use initiative
- Must be able to work under pressure and remain calm in stressful situations
- Strong analytical skills
- Adaptable and self‑motivated
Key responsibilities:
- Order processing for Enterprise accounts from receipt through to completion
- Ensuring an order is dispatched and received
- Following any bespoke order processes – this will vary on a variety of accounts.
- Utilising and adapting templates to provide updates internally and externally
- Working the case list chronologically
- Setting tasks for the Customer Service Account Managers where required
- Action administrative changes on Enterprise Accounts with Vodafone and internal systems
- Ad‑hoc support to Enterprise Accounts for urgent and/or larger scale tasks
- Perform credit checks for new Customer accounts
- Use the Onecloud portal
Perks for our People:
- Holidays: 25 days + bank holidays and buy/sell options
- Other Leave: Birthday day off, 12 paid hours for flexible use, Volunteer day
- Lifestyle: 9% combined pension contribution and 4x salary life assurance
- Rewards: Quarterly and annual employee awards, discounts on tech
- Socials: All‑expenses‑paid company events
- Development: In‑House Training Academy
- Wellbeing: 24/7 access to mental health support, Calm App, discounted gym membership, free breakfast & fresh fruit, eye‑care vouchers, financial wellbeing support
Who we are: Onecom is an award‑winning provider of Communication Technology, trusted by UK organisations to deliver Simply Brilliant Customer Experiences.
ED&I: We are committed to equity, diversity, and inclusion, and we encourage candidates to complete our equality monitoring form as part of the application process. Responses are anonymous and help inform our future initiatives.
Customer Operations - Premium Order Coordinator employer: Onecom
Onecom is an exceptional employer located in Shoeburyness, offering a vibrant work culture that prioritises employee wellbeing and development. With a strong focus on customer service excellence, employees benefit from generous perks such as 25 days of holiday, flexible leave options, and access to mental health support, all while being part of a dynamic team that values diversity and inclusion. The in-house training academy provides ample opportunities for personal and professional growth, making it a rewarding place to build a career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Operations - Premium Order Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to customer operations. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills during interviews! Bring examples of how you've handled customer issues or improved processes in previous roles. This will demonstrate your proactive approach and attention to detail.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Onecom.
We think you need these skills to ace Customer Operations - Premium Order Coordinator
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Operations - Premium Order Coordinator role. Highlight your attention to detail, organisational skills, and customer-focused approach. We want to see how you fit into our team!
Show Off Your Communication Skills:Since strong written communication is key for this role, ensure your application is clear and concise. Use professional language but let your personality shine through. We love a bit of flair!
Demonstrate Your Proactivity:In your application, give examples of how you've taken initiative in past roles. Whether it’s streamlining processes or handling customer queries, we want to know how you’ve gone above and beyond!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Onecom
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Operations - Premium Order Coordinator role. Familiarise yourself with the key responsibilities and required skills mentioned in the job description. This will help you tailor your answers to show how your experience aligns perfectly with what they’re looking for.
✨Show Off Your Organisational Skills
Since this role requires excellent organisational skills, be prepared to discuss specific examples of how you've managed tasks or projects in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your ability to prioritise and work under pressure.
✨Demonstrate Your Customer Focus
Onecom values a customer-focused approach, so think of instances where you went above and beyond for a customer. Be ready to share stories that showcase your passion for service and how you’ve handled challenging situations while maintaining a calm demeanour.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, company culture, and any specific processes related to the role. This not only shows your interest but also helps you determine if the company is the right fit for you.
