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- Tasks: As a Billing Analyst, manage billing data, resolve issues, and support process improvements.
- Company: Join Onecom, an award-winning provider of Communication Technology in the UK.
- Benefits: Enjoy 25 days holiday, flexible leave, EV scheme, and wellness perks like gym discounts.
- Why this job: Be part of a collaborative team where your skills can shape billing operations and drive change.
- Qualifications: Strong communication, attention to detail, Excel skills, and a proactive, customer-focused attitude required.
- Other info: Opportunities for personal development through in-house training and a commitment to diversity and inclusion.
The predicted salary is between 21000 - 29000 £ per year.
Join our Team as a Billing Analyst!
Location: Brockworth,Gloucester
Salary: £25,100 Per Annum
Hours:Monday- Friday09:00-17:30
About the role:
Are you detail-driven, analytical, and ready to make a real impact in a fast-paced billing environment? As a Billing Analyst, you’ll play a key role in ensuring accurate and timely billing across all divisions by managing call and line data records, resolving billing issues, and supporting continuous improvement initiatives. This is a fantastic opportunity to join a collaborative team where your problem-solving skills and commercial awareness will help shape the future of our billing operations.
What makes you a great fit:
- Excellent verbal and written communication skills
- Strong attention to detail and high level of accuracy
- Proactive, customer-centric attitude with a can-do mindset
- Logical problem-solver with a calm, composed approach
- Intermediate Excel skills and ability to interpret technical data
- Motivated team player who enjoys working with others
- Able to prioritise workload and meet strict deadlines
- Commercially aware and confident in handling data
- Demonstrates integrity and professionalism under pressure
- Committed to continuous improvement and personal development
Key responsibilities:
- Run reports and perform checks on customer charging using internal billing systems
- Investigate and resolve unbilled items and tariff issues
- Collect and validate CDRs and LDRs, identifying efficiencies
- Follow procedures to support live bill run sign-offs
- Assist in improving billing processes, including templating and data collection
- Support both Managed Billing and Wholesale Billing teams through cross-training
- Handle charge queries and assist with partner migrations
- Provide ad-hoc support and reporting as required
- Collaborate with the line manager on process improvements and reporting
- Ensure accurate and timely billing across all customer accounts
Perks for our People:
- Holidays: 25 days + bank holidays and buy/sell options
- Other Leave: Birthday day off, 12 paid hours for flexible use, Volunteer day
- EV Scheme: Lease a brand-new electric car
- Lifestyle: 9% combined pension contribution and 4x salary life assurance
- Rewards: Quarterly and annual employee awards, discounts on tech
- Socials: All-expenses-paid company events
- Development: In-House Training Academy
- Wellbeing: 24/7 access to mental health support, Calm App, discounted gym membership, cycle to work scheme, free breakfast & fresh fruit, eye-care vouchers, financial wellbeing support
Who we are:
Onecom is an award-winning provider of Communication Technology, trusted by UK organisations to deliver Simply Brilliant Customer Experiences.
Our values:
We champion our values in everything we do: Innovation, Integrity, Ambition, Knowledge, Inspiration.
ED&I:
We are committed to equity, diversity, and inclusion, and we encourage candidates to complete our equality monitoring form as part of the application process. Responses are anonymous and help inform our future initiatives.
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Billing Analyst employer: Onecom
Contact Detail:
Onecom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Billing Analyst
✨Tip Number 1
Familiarise yourself with billing systems and processes. Understanding how billing works in a fast-paced environment will give you an edge during interviews, as you'll be able to discuss relevant experiences and demonstrate your analytical skills.
✨Tip Number 2
Brush up on your Excel skills, especially functions related to data analysis. Being able to showcase your ability to interpret technical data and run reports will make you stand out as a candidate who can hit the ground running.
✨Tip Number 3
Prepare examples of how you've resolved billing issues or improved processes in previous roles. This will highlight your problem-solving abilities and proactive attitude, which are key traits for a Billing Analyst.
✨Tip Number 4
Research Onecom's values and think about how your personal values align with theirs. Being able to articulate this connection during your conversation will show that you're not just a fit for the role, but also for the company culture.
We think you need these skills to ace Billing Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Billing Analyst role. Emphasise your attention to detail, problem-solving abilities, and any experience with billing systems or data analysis.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific examples of how your skills and experiences make you a great fit for the role, particularly in areas like customer service and process improvement.
Highlight Technical Skills: Since the role requires intermediate Excel skills and the ability to interpret technical data, be sure to mention any relevant software or tools you are proficient in. Provide examples of how you've used these skills in previous roles.
Showcase Your Teamwork: As a motivated team player, include examples of how you've successfully collaborated with others in past positions. This could involve cross-training, supporting colleagues, or contributing to team projects that improved processes.
How to prepare for a job interview at Onecom
✨Showcase Your Attention to Detail
As a Billing Analyst, precision is key. Be prepared to discuss examples from your past experiences where your attention to detail made a significant difference in your work. Highlight any specific instances where you caught errors or improved processes.
✨Demonstrate Problem-Solving Skills
Expect questions that assess your logical thinking and problem-solving abilities. Prepare to share scenarios where you successfully resolved billing issues or streamlined processes. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Familiarise Yourself with Excel
Since intermediate Excel skills are required, brush up on your knowledge of functions, pivot tables, and data analysis techniques. You might be asked to demonstrate your proficiency, so consider practising common tasks beforehand.
✨Emphasise Team Collaboration
This role involves working closely with various teams. Be ready to discuss how you’ve effectively collaborated with others in previous roles. Share examples that highlight your ability to communicate clearly and support team goals.
