Service Administrator

The Service Administrator is responsible for ensuring that all company returns and repairs are processed accurately and efficiently, while delivering a high level of service to customers and internal teams. This includes handling customer and supplier return/repair requests and checking all details for accuracy, including quantity, description, part/model, reason type, price and condition.

Responsibilities

• Manage returns and repairs, including creation of returns, testing and validation for Mobile, IT and Telephony devices and accessories.
• Validate all returns.
• Process Goods In.
• Manage customer and supplier quotes.
• Dispatch goods as required.
• Conduct testing and data wiping.
• Produce inspection and fault reports.
• Create customer invoices.
• Carry out device programming based on customer requirements.
• Ensure all materials and goods are stored correctly to minimise damage or deterioration.
• Take responsibility for all returns and repairs processing.
• Ensure all information is accurately tracked and updated on the company system.
• Comply with company policies, processes and procedures.
• Support, coordinate and maintain strong relationships with internal teams.
• Undertake any other duties as required by the line manager, commensurate with the role.

Perks

• Holidays: 25 days + bank holidays and buy/sell options
• Other Leave: Birthday day off, 12 paid hours for flexible use, Volunteer day
• EV Scheme: Lease a brand-new electric car
• Lifestyle: 9% combined pension contribution and 4x salary life assurance
• Rewards: Quarterly and annual employee awards, discounts on tech
• Socials: All-expenses-paid company events
• Development: In-House Training Academy
• Wellbeing: 24/7 access to mental health support, Calm App, discounted gym membership, cycle to work scheme, free breakfast & fresh fruit, eye-care vouchers, financial wellbeing support

Qualifications

• Experience in shipping and packaging.
• Strong computer literacy, including MS Office packages.
• Excellent verbal and written communication skills.
• High attention to detail and accuracy.
• Experience in a telephone-based customer service environment.
• Proven ability to manage a varied workload and meet priorities.
• Professional and confident telephone manner.
• Strong administrative experience.
• Adaptability and initiative.
• Positive \”can-do\” attitude.
• Ability to work to strict deadlines and prioritise effectively.
• Self-motivated and proactive approach.
• Strong team player who contributes to overall team success.

Onecom is an award-winning provider of Communication Technology, trusted by UK organisations to deliver Simply Brilliant Customer Experiences.