Onecom Ltd. is seeking a Customer Resolutions Team Manager to lead our Complaints and Quality Control functions, shaping how we handle complaints and translate customer feedback into action. You’ll coach a multi-disciplined team, influence senior stakeholders and improve processes to deliver outstanding customer outcomes.
You’ll combine customer advocacy with commercial judgement, leading through challenge and driving continuous improvement across the business.
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Head of Customer Complaints & Quality employer: ONECOM LTD
Onecom is an exceptional employer that fosters a vibrant and supportive work culture in Whiteley, where Sales Executives can thrive. With generous benefits such as 25 days of holiday, a unique Ibiza holiday incentive, and a strong focus on employee development through our In-House Training Academy, we empower our team to achieve their personal and professional goals while celebrating success together. Join us for a rewarding career where your contributions are recognised and valued, and enjoy a range of perks designed to enhance your wellbeing and work-life balance.
